Verify Cisco Prime Collaboration Provisioning Installation
Perform the following procedure to verify whether Cisco Prime Collaboration Provisioning is installed properly.
Verify Cisco Prime Collaboration Provisioning Installation 11.x
To verify whether Cisco Prime Collaboration Provisioning 11.x is properly installed:
Procedure
Step 1 |
In a browser, specify the IP address of the server on which Cisco Prime Collaboration Provisioning (standard or advanced) is installed. The login page is displayed. Log in with global administrator credentials. |
Step 2 |
Log in to the Provisioning server using the SSH service and with the CLI administrator that you created during OVA configuration. By default, this username is admin. |
Step 3 |
Display the processes that are running. show application status cpcm bash : no job control in this shell httpd denotes httpd service nice.sh denotes Nice service startcupm.sh denotes Jboss service postmaster/su denotes Postgres service STAT PID USER COMMAND ELAPSED ===============================================Ss 629 root httpd 02:11:38 S 613 root nice.sh 02:11:38 S 610 root startcupm.sh 02:11:38 S 608 root su 02:11:38 The parameters in the COMMAND column are the processes that are running on the Cisco Prime Collaboration Provisioning server (standard or advanced). If you do not see the processes running, enter the following commands to restart the Cisco Prime Collaboration Provisioning services: admin#application stop cpcm admin#application start cpcm These commands take one or two minutes to stop or start the Cisco Prime Collaboration Provisioning services. |
Step 4 |
You can verify if the installation is complete and successful, by checking if the JBoss service is running. In the SSH terminal, run the following command: ps - aef|grep startcupm You can also check at what time the JBoss service was started, in the following location (in the last line of the log file): /opt/cupm/sep/logs/jboss.log If the JBoss service is running, see Get Started after New Installation, to get started with the Cisco Prime Collaboration Provisioning application. |
Verify Cisco Prime Collaboration Provisioning Installation 12.x
To verify whether Cisco Prime Collaboration Provisioning 12.x is properly installed:
Procedure
Step 1 |
Log in to the Cisco Prime Collaboration Provisioning server as globaladmin. |
Step 2 |
Go to . |
Step 3 |
Create a troubleshooting user, and obtain the response string by mailing challenge string to the Engineering Team. |
Step 4 |
Log in as troubleshooting user to the Troubleshooting UI. With the Troubleshooting UI, the user can check the services, create the console account, and access the Prime Collaboration Provisioning CLI. |
Step 5 |
Go to . |
Step 6 |
Verify if all the servers are running:
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