Orders Overview
You can provision individual or bundled services. Users with Ordering authorization role (see Table 1) can add, change, or cancel their own orders or those of other users.
Cisco Prime Collaboration Provisioning contains an automation engine which performs the order processing, including service activation and business flow based on how Cisco Prime Collaboration Provisioning is configured. The ordering process involves several workflow activities such as approval assignment, shipping and receiving (See Processing an Order for details. These individual workflow activities can be enabled or disabled, and assigned to different provisioning user roles per domain (see Table 1 for Ordering Roles). If any of the activities are enabled, the order processing stops until the assigned provisioning user takes appropriate action. After the action is acknowledged, the processing continues and any disabled activity is automatically acknowledged by Cisco Prime Collaboration Provisioning.
The length of time it takes to provision an order can vary. To verify if the order has successfully completed, go to the user record of the user (choose User Provisioning). Hover over Orders at the top right corner of the user record page to view the order details. The View Orders section shows the services with the status as Complete. Also, you can perform an order search for the order number.
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After the system has been idle for a long period of time, the first order placed may take longer than usual. |
While placing orders, remember the following:
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While ordering services on a Message Processor ( Cisco Unity Connection, and Cisco Unity Express), not all the services are available. This is because the processors do not support all services. Supported Cisco Unity Services lists the orderable and nonorderable voice services for Cisco Unity processors.
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While ordering services on either Cisco Unified Communications Manager Express or Cisco Unity Express, be careful when entering Cisco IOS CLI commands (when configuring provisioning attributes through the Advanced Order Configuration pane). Your authorization role does not restrict what you can configure.
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Some attributes may not be supported by a particular endpoint type on a given protocol, so when placing endpoint orders, you should only set values for attributes that are supported by the chosen endpoint type and protocol. Else, you cannot provision services successfully.
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Cisco Prime Collaboration Provisioning synchronizes unsupported infrastructure objects like Intercom Calling Search Space and Intercom Route Partition from Cisco Unified Communications Manager. If these unsupported objects are used in provisioning services, it will result in error.
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If the Enable Voice Gateway feature property is set to N, the Order Entry screen will display analog endpoints. If the property is set to Y, then the analog endpoints are not shown in the screen.
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To order Analog endpoints, you must add Voice Gateway References to the service area in the Service Area Configuration screen.