Cisco IP Solution Center System Error Messages, 4.0
About This Guide
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About This Guide

Table Of Contents

About This Guide

Objective

Related Documentation

Audience

How This Book is Organized

Document Conventions

Obtaining Documentation

Cisco.com

Ordering Documentation

Documentation Feedback

Obtaining Technical Assistance

Cisco Technical Support Website

Submitting a Service Request

Definitions of Service Request Severity

Obtaining Additional Publications and Information


About This Guide


This preface defines the following:

Objective

Related Documentation

Audience

How This Book is Organized

Document Conventions

Obtaining Documentation

Documentation Feedback

Obtaining Technical Assistance

Obtaining Additional Publications and Information

Objective

This guide lists some of the Cisco IP Solution Center (ISC) system error messages. The messages are listed in numerical order. Explanations of the messages are given and in some cases Recommended Actions.

Related Documentation

The entire documentation set for Cisco IP Solution Center, 4.0 can be accessed at:

http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/isc/4_0

The following documents comprise the ISC 4.0 documentation set.

General documentation (in suggested reading order):

Cisco IP Solution Center Documentation Guide, 4.0

Cisco IP Solution Center Release Notes, 4.0

Cisco IP Solution Center Installation Guide, 4.0

Cisco IP Solution Center Infrastructure Reference, 4.0

Cisco IP Solution Center System Error Messages, 4.0

Application and technology documentation (listed alphabetically):

Cisco IP Solution Center L2VPN User Guide, 4.0

Cisco IP Solution Center MPLS VPN User Guide, 4.0

Cisco IP Solution Center Quality of Service User Guide, 4.0

Cisco IP Solution Center Traffic Engineering Management User Guide, 4.0

API documentation:

Cisco IP Solution Center API Programmer Guide, 4.0

Index: Cisco IP Solution Center API Programmer Reference, 4.0


Note All documentation might be upgraded.


Audience

This guide is intended primarily for system administrators who are familiar with Cisco devices and their company's network topography.

How This Book is Organized

This guide contains the following chapters:

"API Message Format," gives information about the encoding scheme of where to find the message information for API messages.

"System Error Messages," specifies the message number, text, explanation, and where applicable, a recommended action.

Index

Document Conventions

This section discusses conventions and terminology used throughout this manual.

pointer—indicates where the mouse action is to occur

select—to push and hold down the left mouse button

release—to let up on a mouse button to initiate an action

click—to select and release a mouse button without moving the pointer

double-click—to click a mouse button twice quickly without moving the pointer

drag—to move the pointer by sliding the mouse with one or more buttons selected

This manual uses this terminology throughout (even though it is possible for individual users to customize their devices to use the buttons in an alternative manner).

In situations that allow more than one item to be selected from a list simultaneously, the following actions are supported:

To select a single item in a list, click the entry. Clicking a second time on a previously selected entry deselects it.

To select a contiguous block of items, click the first entry; then, without releasing the mouse button, drag to the last desired entry and release. (A subsequent click anywhere on the window deselects all previous selections.)

To extend a currently selected block, hold the Shift key down and click the entry at the end of the group to be added

To add a noncontiguous entry to the selection group, press the Ctrl (Control) key and click the entry to be added.

Names of on-window elements that you click or select (menu names, commands, and controls such as buttons, drop-down lists, and so on) are printed in bold font.

Bold font is also used for keywords, names of commands, and names of keys on the keyboard.

Text displayed as on-window examples is printed in courier font.

When set off from the main text, words and characters you should enter by the keyboard are printed in bold font. When the word or character string is enclosed in angle brackets
(< and >), you should substitute your own character string for the example presented in the text.

For example, when you see:

login: root

you should specify the string root at the login prompt. However, when you see:

password: <rootpassword>

you should specify your own password in place of the character string <rootpassword>.

The italic style is used to emphasize words, to introduce new terms, and for titles of printed publications (however, not titles of CD-ROMs or floppy disks).


Note Means reader take note. Notes contain helpful suggestions or references to materials not contained in this manual.



Caution Means reader be careful. In this situation, you might do something that could result in equipment damage or loss of data.

Obtaining Documentation

Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.

Cisco.com

You can access the most current Cisco documentation at this URL:

http://www.cisco.com/univercd/home/home.htm

You can access the Cisco website at this URL:

http://www.cisco.com

You can access international Cisco websites at this URL:

http://www.cisco.com/public/countries_languages.shtml

Ordering Documentation

You can find instructions for ordering documentation at this URL:

http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm

You can order Cisco documentation in these ways:

Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from the Ordering tool:

http://www.cisco.com/en/US/partner/ordering/index.shtml

Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 1 800 553-NETS (6387).

Documentation Feedback

You can send comments about technical documentation to bug-doc@cisco.com.

You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:

Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, Cisco Technical Support provides 24-hour-a-day, award-winning technical assistance. The Cisco Technical Support Website on Cisco.com features extensive online support resources. In addition, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not hold a valid Cisco service contract, contact your reseller.

Cisco Technical Support Website

The Cisco Technical Support Website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, 365 days a year, at this URL:

http://www.cisco.com/techsupport

Access to all tools on the Cisco Technical Support Website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:

http://tools.cisco.com/RPF/register/register.do


Note Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting a web or phone request for service. You can access the CPI tool from the Cisco Technical Support Website by clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by product ID or model name; by tree view; or for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.


Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco TAC engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco TAC engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.

Severity 1 (S1)—Your network is "down," or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

Cisco Marketplace provides a variety of Cisco books, reference guides, and logo merchandise. Visit Cisco Marketplace, the company store, at this URL:

http://www.cisco.com/go/marketplace/

The Cisco Product Catalog describes the networking products offered by Cisco Systems, as well as ordering and customer support services. Access the Cisco Product Catalog at this URL:

http://cisco.com/univercd/cc/td/doc/pcat/

Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL:

http://www.ciscopress.com

Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and networking investments. Each quarter, Packet delivers coverage of the latest industry trends, technology breakthroughs, and Cisco products and solutions, as well as network deployment and troubleshooting tips, configuration examples, customer case studies, certification and training information, and links to scores of in-depth online resources. You can access Packet magazine at this URL:

http://www.cisco.com/packet

iQ Magazine is the quarterly publication from Cisco Systems designed to help growing companies learn how they can use technology to increase revenue, streamline their business, and expand services. The publication identifies the challenges facing these companies and the technologies to help solve them, using real-world case studies and business strategies to help readers make sound technology investment decisions. You can access iQ Magazine at this URL:

http://www.cisco.com/go/iqmagazine

Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:

http://www.cisco.com/ipj

World-class networking training is available from Cisco. You can view current offerings at this URL:

http://www.cisco.com/en/US/learning/index.html