Cisco IOS XR System Error Message Reference Guide, Release 3.8.1
Media Messages
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Media Messages

Table Of Contents

Media Messages

c12000_bflash_prp_driver Messages

GETMEDIA Messages

GT_BFLASH_DRIVER Messages

HARDDISK Messages

MEDIAAPI Messages

MEDIASVR Messages

NVRAM_PLATFORM_COMMON Messages

NVRAM_PLATFORM Messages

NVRAM_UTIL Messages

NVRAM Messages

REDFSAPI Messages

SYNCFS2 Messages

SYNCFS2LIB Messages


Media Messages


This section contains all MEDIA related System Error Messages, including disk, nvram, flash, and so forth.

c12000_bflash_prp_driver Messages

Error Message     
 
    
    
   

%MEDIA-c12000_bflash_prp_driver-3-INIT_ERROR Process initialization failed: ([chars])

Explanation    Performance Route Processor (PRP) Bootflash drivers failed to initialize. The booflash is a storage device that exists on every PRP. The effect is that PRP storage will not function. %s - indicates the reason for the failure.

Recommended Action    The System Manager process (sysmgr) will not respawn this process. Try to reload the PRP first. If it does not recover, power cycle the router. Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

GETMEDIA Messages

Error Message     
 
    
    
   

%MEDIA-GETMEDIA-4-DEVFILE_READ_FAILED Unable to read file '[chars]', errno equals [dec]. Using default boot device.

Explanation    The qsm application device file was unavailable. Default boot device being used.

Recommended Action    Report this message to TAC.

Error Message     
 
    
    
   

%MEDIA-GETMEDIA-4-INVALID_PARM Invalid parameter [dec] in function [chars]

Explanation    An invalid parameter value was passed to the named function.

Recommended Action    Report this message to TAC.

GT_BFLASH_DRIVER Messages

Error Message     
 
    
    
   

%MEDIA-GT_BFLASH_DRIVER-4-ERR_OPTION [chars]: invalid option [char]

Explanation    Wrong usage to start the flash driver resource manager.

Recommended Action    'Start the driver with the correct options'

Error Message     
 
    
    
   

%MEDIA-GT_BFLASH_DRIVER-4-ERR_USAGE [chars]: Usage -m mount_point -d device_name

Explanation    Wrong usage to start the flash driver resource manager.

Recommended Action    'Start the driver with the correct options'

Error Message     
 
    
    
   

%MEDIA-GT_BFLASH_DRIVER-7-ERR_DETECT_BOARD Failed to detect board type

Explanation    Platform library unable to determine hardware board type.

Recommended Action    'Check software revison and/or ID EEPROM programming'

Error Message     
 
    
    
   

%MEDIA-GT_BFLASH_DRIVER-7-UNKNOWN_BOARD_STATE Unsupported board detected: [chars]

Explanation    Platform library unable to determine hardware board type.

Recommended Action    'Check software revison and/or ID EEPROM programming'

HARDDISK Messages

Error Message     
 
    
    
   

%MEDIA-HARDDISK-3-MALLOC_FAIL [chars]

Explanation    Memory allocation failed

Recommended Action    'Attempt to clear event manager'

Error Message     
 
    
    
   

%MEDIA-HARDDISK-3-SPAWN_FAIL Failed to spawn [chars]

Explanation    Failed to spawn mount helper process

Recommended Action    'Check for harddisk mount point'

Error Message     
 
    
    
   

%MEDIA-HARDDISK-3-SYSMGR_REGISTER_FAIL [chars]

Explanation    Unable to register with sysmgr for node state change.

Recommended Action    'Check mount point of hd'

Error Message     
 
    
    
   

%MEDIA-HARDDISK-4-GET_NODE_FAIL [chars]

Explanation    Unable to get node state.

Recommended Action    'Clear event manager'

Error Message     
 
    
    
   

%MEDIA-HARDDISK-7-MUTEX_LOCK Failed to lock [chars]

Explanation    A required mutex lock failed.

Recommended Action    'Mutex used by other process'

Error Message     
 
    
    
   

%MEDIA-HARDDISK-7-MUTEX_UNLOCK Failed to unlock [chars]

Explanation    A required mutex unlock failed.

Recommended Action    'HD process has mutex'

Error Message     
 
    
    
   

%MEDIA-HARDDISK-7-UNKNOWN_MACHINE [chars]

Explanation    Unable to find the machine type.

Recommended Action    'Check ID EEPROM programmed correctly'

Error Message     
 
    
    
   

%MEDIA-HARDDISK-7-UNSUPPORTED_BOARD [[dec]] not supported

Explanation    Unsupported Board type.

Recommended Action    'Check ID EEPROM programmed correctly'

MEDIAAPI Messages

Error Message     
 
    
    
   

%MEDIA-MEDIAAPI-4-CHAN_CONNECT_FAILED Unable to channel connect to '[chars]', errno equals [dec]:[chars].

Explanation    The media server channel specified could not be opened for the specified reason.

Recommended Action    Report this message to TAC.

Error Message     
 
    
    
   

%MEDIA-MEDIAAPI-4-INVALID_PARM Invalid parameter [chars] equals [dec] in function [chars]

Explanation    An invalid parameter value was passed to the named function.

Recommended Action    Report this message to TAC.

Error Message     
 
    
    
   

%MEDIA-MEDIAAPI-4-MSG_SEND_FAILED Unable to send message to media server, op [dec], errno equals [dec]:[chars].

Explanation    The message send to the media server failed for the specified operation number and failed for the specified reason.

Recommended Action    Report this message to TAC.

MEDIASVR Messages

Error Message     
 
    
    
   

%MEDIA-MEDIASVR-2-NODE_RELOADING Boot media storage device [chars] unavailable. Reloading node.

Explanation    The media storage device specified is the boot device and is unavailable. The software will not be able to continue functioning without the boot device so the node is reset to failover or recover the failed device.

Recommended Action    Media storage data should be recovered from either active node or current primary mirroring device. If media device still fails, replace media device. If not redundant node or no mirroring then reinstall software and configuration.

Error Message     
 
    
    
   

%MEDIA-MEDIASVR-4-DEVICE_CORRUPT Media storage device [chars] corrupted beyond repair. Check fsck log at [chars]

Explanation    The media storage card specified was corrupted beyond repair. See log file for specific reason.

Recommended Action    Format media device manually, if still fails, replace media device.

Error Message     
 
    
    
   

%MEDIA-MEDIASVR-4-DEVICE_FAILED Media storage device [chars] failed to [chars]. Error equals [hex]([chars])

Explanation    The media storage card specified failed due to the specified operation. The returned error code is specified.

Recommended Action    Format media device manually, if still fails, replace media device.

Error Message     
 
    
    
   

%MEDIA-MEDIASVR-4-INIT_ERROR Unexpected init error: [chars]: [chars]: [hex]

Explanation    An unexpected init error condition encountered.

Recommended Action    Collect system log information. No action is required.

Error Message     
 
    
    
   

%MEDIA-MEDIASVR-5-DEVICE_FORMATTED Media storage device [chars] was formatted due to corruption. Check fsck log at [chars]

Explanation    The media storage card specified was corrupted beyond repair and was formatted. See log file for specific reason.

Recommended Action    Media storage data should be recovered from either active card or current primary mirroring device. If not redundant card or no mirroring then reinstall software and configuration.

Error Message     
 
    
    
   

%MEDIA-MEDIASVR-5-DEVICE_REPAIRED Media storage device [chars] was repaired. Check fsck log at [chars]

Explanation    The media storage card specified has some inconsitencies in the filesystem and was repaired. See log file for specific reason.

Recommended Action    Run install verify and cfs check.

Error Message     
 
    
    
   

%MEDIA-MEDIASVR-5-DEVICE_UNFORMATTED Media storage device [chars] was detected as unformatted. Please format the device.

Explanation    The media storage card specified is unformatted. There are problems with the boot sector contents.

Recommended Action    Format media device manually, if still fails, replace media device.

Error Message     
 
    
    
   

%MEDIA-MEDIASVR-5-PARTITION_REASON Media storage device [chars] will be partitioned because '[chars]'. This message is to notify the failure in log file ([chars]:[chars])

Explanation    The media storage card specified is going to be partitioned. During we're writing the operation log, there was error.

Recommended Action    Media storage data should be recovered from either active card or current primary mirroring device. If not redundant card or no mirroring then reinstall software and configuration.

NVRAM_PLATFORM_COMMON Messages

Error Message     
 
    
    
   

%MEDIA-NVRAM_PLATFORM_COMMON-3-BAD_CHECKSUM nvram is corrupt - textptr: [hex], textsize: [dec], textbase: [hex], chksum in nvram: [dec], newchksum: [dec], oldchksum: [dec]

Explanation    nvram corrupt.

Recommended Action    If need to use classic configs, boot an appropriate classic image and rewrite the config. If not No action is required..

Error Message     
 
    
    
   

%MEDIA-NVRAM_PLATFORM_COMMON-3-BAD_CLASSIC_CONFIG Unexpected version of classic configuration memory ([dec]). Please save contents of nvram by using classic image, and format nvram to recover. Please rewrite the config if need to use classic configs. If not, no further action is required.

Explanation    Classic configuration different version than expected

Recommended Action    If need to use classic configs, boot an appropriate classic image and rewrite the config. If not No action is required.

Error Message     
 
    
    
   

%MEDIA-NVRAM_PLATFORM_COMMON-3-BAD_CLASSIC_CONFIG_COMPRESS Couldn't uncompress config ([dec])

Explanation    Decompress of Compressed Classic Config Failed

Recommended Action    If need to use classic configs, boot an appropriate classic image and rewrite the config. If not No action is required..

Error Message     
 
    
    
   

%MEDIA-NVRAM_PLATFORM_COMMON-3-BAD_CLASSIC_CONFIG_MEM Bad classic configuration memory structure ([chars]:[dec])

Explanation    Nvptr corrupted

Recommended Action    If need to use classic configs, boot an appropriate classic image and rewrite the config. If not No action is required.

Error Message     
 
    
    
   

%MEDIA-NVRAM_PLATFORM_COMMON-3-LOGGING_ERROR Error while logging nvram activity: [[chars]]

Explanation    Error while logging nvram activity

Recommended Action    No action is required.

Error Message     
 
    
    
   

%MEDIA-NVRAM_PLATFORM_COMMON-4-WRITE_ABORT A write to the nvram was aborted

Explanation    A Write to nvram was aborted.

Recommended Action    Recovery will be attempted in the driver. Otherwise format nvram using command - erase nvram: format

NVRAM_PLATFORM Messages

Error Message     
 
    
    
   

%MEDIA-NVRAM_PLATFORM-3-BAD_NVRAM_MAP Could not map Nvram

Explanation    Mapping of Nvram Failed. The cause could be limited physical memory or other unknown reasons. This does not have any impact on the router functionalities.

Recommended Action    Support personnel should run command 'show mem', and file a DDTS with the output from the command.

Error Message     
 
    
    
   

%MEDIA-NVRAM_PLATFORM-3-BAD_NVRAM_VAR ROMMON variable-value pair: [chars], contains illegal (non-printable)characters

Explanation    The value of a ROMMON variable contains illegal character. It is corrupted with unknown reasons. This does not have any impact on router functionalities.

Recommended Action    Re-assign the value of this ROMMON variable from configuration plane.

Error Message     
 
    
    
   

%MEDIA-NVRAM_PLATFORM-3-NO_SPACE Reading/Writing NVRAM raw: not enough space on NVRAM raw partition

Explanation    When reading from or writing to Nvram raw partition, there is not enough space.

Recommended Action    Report the problem

Error Message     
 
    
    
   

%MEDIA-NVRAM_PLATFORM-3-NVRAM_RAW_NOT_SUPPORTED NVRAM is not supported on card type: [dec].

Explanation    NVRAM is not currently supported on the type of cards.

Recommended Action    Report the problem

Error Message     
 
    
    
   

%MEDIA-NVRAM_PLATFORM-3-NVRAM_SIZE_ZERO Warning: NVRAM size is 0

Explanation    Nvram size is found to be zero. This is usually caused by nvram hardware failure. It does not have any impact on the router functionalities

Recommended Action    Support personnel needs to bring the board to the lab for hardware engineers to exam even though

Error Message     
 
    
    
   

%MEDIA-NVRAM_PLATFORM-4-BAD_NVRAM_BYTES ROM: WARNING, nvram structure too big, user may loose system configuration

Explanation    Nvram data structure is too big and should be trimmed. This does not have any impact on the router functionalities.

Recommended Action    Support personnel needs to file a DDTS on this.

Error Message     
 
    
    
   

%MEDIA-NVRAM_PLATFORM-4-BAD_NVRAM_MAP Could not map nvram

Explanation    Mapping of Nvram Failed

Recommended Action    'Check for 128KB size NVRAM'

Error Message     
 
    
    
   

%MEDIA-NVRAM_PLATFORM-7-BAD_NVRAM_VAR ROMMON variable-value pair: [chars], contains illegal (non-printable)characters

Explanation    Could not allocate memory for a DRAM buffer

Recommended Action    Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

NVRAM_UTIL Messages

Error Message     
 
    
    
   

%MEDIA-NVRAM_UTIL-3-DEBUG_INIT_FAILED [chars]

Explanation    Debug init failed

Recommended Action    Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message     
 
    
    
   

%MEDIA-NVRAM_UTIL-3-FAIL_DEBUG_REG [chars]: Can't connect to configuration, [chars]

Explanation    NVRAM debugging service register to sysdb failed.

Recommended Action    Check the existence of the Sysdb service. The system is supposed to re-register if the Sysdb service is available.

NVRAM Messages

Error Message     
 
    
    
   

%MEDIA-NVRAM-3-BADDLLOPEN [chars]: [chars] [chars] Could not open DLL

Explanation    DLL Probably not Loaded

Recommended Action    Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message     
 
    
    
   

%MEDIA-NVRAM-3-BADDLSYM [chars]: [chars] [chars] Can't Resolve symbol

Explanation    Proabaly Function not Defined in DLL

Recommended Action    Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message     
 
    
    
   

%MEDIA-NVRAM-3-BADFUNCTIONS [chars]: Undefined Functions in DLL

Explanation    Some Required Functions have not been Defined in DLL

Recommended Action    Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message     
 
    
    
   

%MEDIA-NVRAM-3-BADINIT [chars]: Nvram Initialization Failed

Explanation    Could not get the geometry of NVRAM. NVRAM may not exist

Recommended Action    'Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.'

Error Message     
 
    
    
   

%MEDIA-NVRAM-3-BADMEM Nvram RM could not be started

Explanation    Could not get enough memory for NVRAM RM.

Recommended Action    'Router running low in memory. Reboot if possible.'

Error Message     
 
    
    
   

%MEDIA-NVRAM-3-CONNECT_FAILED Could not establish connected to channel [dec]

Explanation    Could not create channel for the resource manager

Recommended Action    Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message     
 
    
    
   

%MEDIA-NVRAM-3-CORRUPT Corrupt nvram. Format with erase nvram: format

Explanation    Nvram corrupt

Recommended Action    'Format nvram'

Error Message     
 
    
    
   

%MEDIA-NVRAM-3-EVENT_BLOCK_ERROR event_block error -- [chars]

Explanation    Error during event block

Recommended Action    'Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.'

Error Message     
 
    
    
   

%MEDIA-NVRAM-3-FORMATERROR [chars]: could not auto format corrupted NVRAM, error: [chars]

Explanation    Probably the NVRAM device has gone bad.

Recommended Action    Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message     
 
    
    
   

%MEDIA-NVRAM-3-NOSPACE Nvram out of space

Explanation    nvram full

Recommended Action    Delete unwanted files

Error Message     
 
    
    
   

%MEDIA-NVRAM-3-RECOVERED [chars]: [chars]

Explanation    The NVRAM device corruption fixed.

Recommended Action    No action is required.

Error Message     
 
    
    
   

%MEDIA-NVRAM-4-BADFILES NVRAM File Corrupted ([chars]). Some of them May be Lost

Explanation    Files Overwritten by Another Image, or Router Crashed

Recommended Action    No action is required.

Error Message     
 
    
    
   

%MEDIA-NVRAM-6-OPEN_DUMP_PATH [chars]: dump file path: [chars]

Explanation    Informational message indicating the nvram dump file path.

Recommended Action    Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message     
 
    
    
   

%MEDIA-NVRAM-6-OPENERROR [chars]: Open for path [chars] failed, error: [chars], [chars]

Explanation    Check the state of the device pointed by path. Device may be inaccessible.

Recommended Action    Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message     
 
    
    
   

%MEDIA-NVRAM-6-UPGRADING nvram upgrade: [chars]

Explanation    Regular nvram: file system is in upgrading process

Recommended Action    Nothing needs to be done

Error Message     
 
    
    
   

%MEDIA-NVRAM-7-BADPATH [chars]: Can't Attach Pathname /dev/nvram

Explanation    Could not attach pathname

Recommended Action    Reboot the router if possible. If not try to start it from the command line. If that too fails Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message     
 
    
    
   

%MEDIA-NVRAM-7-BADRAWINIT raw partition resource manager failed: [chars]

Explanation    Could not spawn a thread to handle nvram raw partition request

Recommended Action    Restrat nvram server. If that too fails Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message     
 
    
    
   

%MEDIA-NVRAM-7-EVENT_MGR_CREATE_FAILED Could not create event manager for [chars]: [chars]

Explanation    Failed to create event manager for the process

Recommended Action    Try to start it from the command line. If that too fails Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

REDFSAPI Messages

Error Message     
 
    
    
   

%MEDIA-REDFSAPI-4-CHAN_CONNECT_FAILED Unable to channel connect to '[chars]', errno equals [dec]:[chars].

Explanation    The redfs server channel specified could not be opened for the specified reason.

Recommended Action    Report this message to TAC.

Error Message     
 
    
    
   

%MEDIA-REDFSAPI-4-INVALID_PARM Invalid parameter [chars] equals [dec] in function [chars]

Explanation    An invalid parameter value was passed to the named function.

Recommended Action    Report this message to TAC.

Error Message     
 
    
    
   

%MEDIA-REDFSAPI-4-MSG_SEND_FAILED Unable to send message to redfs server, op [dec], errno equals [dec]:[chars].

Explanation    The message send to the redfs server failed for the specified operation number and failed for the specified reason.

Recommended Action    Report this message to TAC.

SYNCFS2 Messages

Error Message     
 
    
    
   

%MEDIA-SYNCFS2-3-FAILURE [chars] [chars]: [chars]

Explanation    Syncfs failure

Recommended Action    Contact customer support

Error Message     
 
    
    
   

%MEDIA-SYNCFS2-3-INIT_FAILED Failed to initialize module [chars] because [chars] and cannot continue.

Explanation    Syncfs failed to initialize a module.

Recommended Action    Contact customer support

Error Message     
 
    
    
   

%MEDIA-SYNCFS2-3-REGISTER_NTFN Failed to register with [chars] for notification

Explanation    Syncfs failed to register with qsm/lrd for notification

Recommended Action    Contact customer support

Error Message     
 
    
    
   

%MEDIA-SYNCFS2-3-STBY_SYMLINK Failed to create link to Standby card: [chars]

Explanation    Syncfs failed to create required links to the standby card. Syncfs unable to mirror any files to the standby card.

Recommended Action    Contact customer support

Error Message     
 
    
    
   

%MEDIA-SYNCFS2-3-STBY_SYMLINK_NOTYET Symbolic Links to Standby root is not published yet.

Explanation    Syncfs noticed that required symbolic-links to the standby card, is not published yet. Syncfs will get notified when they are available.

Recommended Action    Contact customer support

Error Message     
 
    
    
   

%MEDIA-SYNCFS2-7-CLIENT_ERR [chars]: [chars]

Explanation    Failed function call.

Recommended Action    Contact customer support

Error Message     
 
    
    
   

%MEDIA-SYNCFS2-7-LOST_SYNC Unable to replicate [chars] [chars] to standby card because [chars]

Explanation    Syncfs failed to transfer the specified file to the standby card.

Recommended Action    Ensure there is sufficient disk space on standby card's filesystems, and that all removeable media is correctly inserted. Once resolved, power cycle the standby card using 'hw-module slot X shut' and 'no hw-module slot X shut' to resume synchronization.

Error Message     
 
    
    
   

%MEDIA-SYNCFS2-7-LRD_AVAILABLE Standby has become AVAILABLE - START SYNC

Explanation    The Standby card has been inserted and sync will be started

Recommended Action    Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message     
 
    
    
   

%MEDIA-SYNCFS2-7-LRD_NOTAVAILABLE Standby has been rendered UNAVAILABLE - STOP SYNC

Explanation    The Standby card has been either removed or put down by admin

Recommended Action    Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message     
 
    
    
   

%MEDIA-SYNCFS2-7-LRD_PARTNER_AVAILABLE Standby has become AVAILABLE. LRD returned partner-node - START SYNC

Explanation    The Standby card has been inserted and sync will be started

Recommended Action    Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message     
 
    
    
   

%MEDIA-SYNCFS2-7-MUTEX_LOCK Failed to lock mutex [chars]

Explanation    A required mutex lock failed.

Recommended Action    Contact customer support

Error Message     
 
    
    
   

%MEDIA-SYNCFS2-7-MUTEX_TEST_LOCK Mutex [chars] was found unlocked

Explanation    A mutex which should have been locked was tested and found unlocked

Recommended Action    Contact customer support

Error Message     
 
    
    
   

%MEDIA-SYNCFS2-7-MUTEX_UNLOCK Failed to unlock a mutex [chars]

Explanation    A required mutex unlock failed.

Recommended Action    Contact customer support

Error Message     
 
    
    
   

%MEDIA-SYNCFS2-7-REPLICATE_FAIL Replication of [chars] [chars] failed: [chars] -- Retry will be attempted.

Explanation    Syncfs failed to replicate file/dir, it will retry it again.

Recommended Action    Contact customer support

SYNCFS2LIB Messages

Error Message     
 
    
    
   

%MEDIA-SYNCFS2LIB-6-LOST_SYNC File [chars] lost synchronization to standby card

Explanation    Syncfs failed to transfer a file to the standby card. If a card failover occurs, some data may be lost.

Recommended Action    None

Error Message     
 
    
    
   

%MEDIA-SYNCFS2LIB-7-MUTEX_LOCK Failed to lock mutex for file [chars]

Explanation    A required mutex lock failed.

Recommended Action    Contact customer support

Error Message     
 
    
    
   

%MEDIA-SYNCFS2LIB-7-MUTEX_TEST_LOCK Mutex for file [chars] was found unlocked

Explanation    A mutex which should have been locked was tested and found unlocked

Recommended Action    Contact customer support

Error Message     
 
    
    
   

%MEDIA-SYNCFS2LIB-7-MUTEX_UNLOCK Failed to unlock mutex for file [chars]

Explanation    A required mutex unlock failed.

Recommended Action    Contact customer support