Cisco Application Performance Assurance Device Console User Guide, Rel 2.0.0
Administrative User Roles
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Admin User Roles

Table Of Contents

Admin User Roles

Explanation of Roles

Mapping User Roles to APA Features


Admin User Roles


This appendix describes the Cisco Application Performance Assurance (APA) administrative user roles.

Explanation of Roles

Table A-1 lists the activities that are allowed to each of the Admin User Roles.

Table A-1 Admin User Roles  

Role
Jobs
Workflows
Access-Level

IT Administrator

1. Keeps network running

1. Adding and removing NME-APA devices on site 2. Initial installation and configuration

2. Initial configuration of protocols, services and policies

3. Further configuration of protocols, services and policies

4. Report configuration

5. Reporting data retrieval and generation the reports

6. Using and interpretation of the real-time monitoring results

7. Weekly adjustment and reviewing the policies

8. Fault management

9. Capacity and performance management (based on statistics)

10. Local upgrades

11. Local backups

12. Sets up new users consuming services - User management

15

IT Manager

1. Identifies policies

2. Deployment schedules and targets

3. Runs reports on a regular basis

4. Organizational responsibility

5. Owner of the master password

1. Defines reports

2. Customizes reports

3. Runs reports

4. Sets up password structure

5. Network architecture. Spots trends regarding capacity and responds to network needs.

15

IT Technician

1. Manage the fault components

2. Runs reports

1. Runs reports

2. Distributes reports as appropriate

3. Views and investigates alarms and statistics

4. Low level alarm resolution

5. Uses real-time monitoring

6. Initiates trouble tickets

7. Escalates severe alarms

8. Collates local information

5

Service Admin

1. Sole role is to prepare devices for managed service rollout

1. Central staging- setup and configuration of initial policies

15

Field Engineer

1. Manages customer installations and configurations onsite

1. Uploads configuration files to APA Device Console

2. Modifies policy configurations as required

3. Sets up initial report templates

4. Installs the pre-configured module into the router and runs initial diagnostics

5. Ensures ability to integrate into central NMS

6. Sets up password structure onsite

7. Performs final test, perhaps provides initial usage training

10

Service Manager

1. Identifies policies

2. Deployment schedules and targets

3. Runs reports on a regular basis

4. Organizational responsibility

5. Owner of the master password

1. Defines reports

2. Customizes reports

3. Runs reports

4. Sets up password structure

5. Network architecture. Spots capacity trends and responds to network needs

15


Mapping User Roles to APA Features

Table A-2 shows which users have access to which APADC features. A "Y" indicates that the user has access to that feature.

Table A-2 Features Supported Per User Type  

APADC Path and Feature
IT Admin
IT Manager
IT Technician
Service Admin
Service Manager
Field Engineer

Dashboard

Y

Y

Y

Y

Y

Y

Device Management > Configuration

Retrieve

Y

Y

N

Y

Y

N

Export

Y

Y

N

Y

Y

N

Import

Y

Y

N

Y

Y

N

Apply

Y

Y

N

Y

Y

N

Basic tab

Y

Y

Y

Y

Y

Y

Time tab

Y

Y

Y

Y

Y

Y

Device Management > Configuration > SNMP tab

Add trap manager

Y

Y

N

Y

Y

N

Edit trap manager

Y

Y

N

Y

Y

N

Delete trap manager

Y

Y

N

Y

Y

N

Device Management > Configuration > Security tab

Add device use

N

Y

N

N

Y

N

Edit device user

N

Y

N

N

Y

N

Delete device user

N

Y

N

N

Y

N

Change enable password

N

Y

N

N

Y

N

Save changes

N

Y

N

N

Y

N

Cancel changes

N

Y

N

N

Y

N

Apply changes

N

Y

N

N

Y

N

Device Management > Installation

Read

Y

Y

N

Y

Y

N

Apply changes

Y

Y

N

Y

Y

N

Traffic Management

Retrieve

Y

Y

N

Y

Y

N

Export

Y

Y

N

Y

Y

N

Import

Y

Y

N

Y

Y

N

Apply

Y

Y

N

Y

Y

N

Traffic Management > Applications > Classes

View classes

Y

Y

Y

Y

Y

Y

Add classes

Y

Y

N

Y

Y

N

Edit classes

Y

Y

N

Y

Y

N

Delete classes

Y

Y

N

Y

Y

N

View class elements

Y

Y

Y

Y

Y

Y

Add class elements

Y

Y

N

Y

Y

N

Edit class elements

Y

Y

N

Y

Y

N

Delete class elements

Y

Y

N

Y

Y

N

Traffic Management > Applications > Signatures

View signatures

Y

Y

Y

Y

Y

Y

Traffic Management > Applications > Protocols

View protocols

Y

Y

Y

Y

Y

Y

Add protocols

Y

Y

N

Y

Y

N

Edit protocols

Y

Y

N

Y

Y

N

Delete protocols

Y

Y

N

Y

Y

N

View protocol elements

Y

Y

Y

Y

Y

Y

Add protocol elements

Y

Y

N

Y

Y

N

Delete protocol elements

Y

Y

N

Y

Y

N

Traffic Management > Applications > Zones

View zones

Y

Y

Y

Y

Y

Y

Add zones

Y

Y

N

Y

Y

N

Edit zones

Y

Y

N

Y

Y

N

Delete zones

Y

Y

N

Y

Y

N

View zone elements

Y

Y

Y

Y

Y

Y

Add zone elements

Y

Y

N

Y

Y

N

Delete zone elements

Y

Y

N

Y

Y

N

Traffic Management > Applications > Flavors

View flavors

Y

Y

Y

Y

Y

Y

Add flavors

Y

Y

N

Y

Y

N

Edit flavors

Y

Y

N

Y

Y

N

Delete flavors

Y

Y

N

Y

Y

N

Traffic Management > Monitoring

View usage RDRs

Y

Y

Y

Y

Y

Y

Modify usage RDRs

Y

Y

N

Y

Y

N

View transaction RDRs

Y

Y

Y

Y

Y

Y

Modify transaction RDRs

Y

Y

N

Y

Y

N

View real-time user RDRs

Y

Y

Y

Y

Y

Y

Modify real-time user RDRs

Y

Y

N

Y

Y

N

View transaction usage RDRs

Y

Y

Y

Y

Y

Y

Modify transaction usage RDRs

Y

Y

N

Y

Y

N

Traffic Management > Policies

Global Filtering

Y

Y

N

Y

Y

N

Global Policy

N

Y

N

Y

Y

N

Traffic Management > Policies > User Policies

View user policies

Y

Y

Y

Y

Y

Y

Add user policies

Y

Y

N

Y

Y

N

Edit user policies

Y

Y

N

Y

Y

N

Delete user policies

Y

Y

N

Y

Y

N

View sub user policies

Y

Y

Y

Y

Y

Y

Add sub user policies

Y

Y

N

Y

Y

N

Edit sub user policies

Y

Y

N

Y

Y

N

Delete sub user policies

Y

Y

N

Y

Y

N

View user policy rules

Y

Y

Y

Y

Y

Y

Add user policy rules

Y

Y

N

Y

Y

N

Edit user policy rules

Y

Y

N

Y

Y

N

Delete user policy rules

Y

Y

N

Y

Y

N

Traffic Management > Global Settings

View system mode

Y

Y

Y

Y

Y

Y

Modify system mode

Y

Y

N

Y

Y

N

Global calendars

Y

Y

N

Y

Y

N

ToS Marking

Y

Y

N

Y

Y

N

Redirection URLs

Y

Y

N

Y

Y

N

User Management > Provisioning > Users

View all users

N

Y

N

N

Y

N

Add user

N

Y

N

N

Y

N

Edit user

N

Y

N

N

Y

N

Delete user

N

Y

N

N

Y

N

User Management > Provisioning > Groups

View all groups

N

Y

N

N

Y

N

Add group

N

Y

N

N

Y

N

Edit group

N

Y

N

N

Y

N

Delete group

N

Y

N

N

Y

N

User Management > Monitoring

Y

Y

N

Y

Y

N

User Management > Provisioning

N

Y

N

N

Y

N

Reporting > Data Retrieval

N

Y

N

N

Y

N

Reporting > Running Reports

Y

Y

Y

Y

Y

N

Admin > Admin User Management

View all users

N

Y

N

N

Y

N

Add user

N

Y

N

N

Y

N

Edit user

N

Y

N

N

Y

N

Delete user

N

Y

N

N

Y

N