Cisco uBR10012 Universal Broadband Router Hardware Troubleshooting Guide for Cisco IOS Release 12.2SC
Chapter 2-PEM Faults and Fan Assembly Failures
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PEM Faults and Fan Assembly Failures

Table Of Contents

PEM Faults and Fan Assembly Failures

AC PEM Faults

DC PEM Faults

External AC-Input Power Shelf

2400W AC-Input Power Shelf

Other Electrical Problems

Fan Assembly Module Faults


PEM Faults and Fan Assembly Failures


The following sections provide methods for troubleshooting faults involving the Cisco uBR10012 Power Entry Modules (PEMs), the optional external AC-input power shelf, and fan assembly module. This chapter contains the following major sections:

AC PEM Faults

DC PEM Faults

External AC-Input Power Shelf

Other Electrical Problems

Fan Assembly Module Faults

AC PEM Faults

On the Cisco uBR10012 router, two AC PEMs are installed in a redundant configuration, which allows one AC PEM to fail without affecting system operations. A single PEM can power the router for sufficient time to request and install a new PEM to replace the one that failed.


Tip To quickly check the functional status of your PEMs, use the show environment command.


AC PEM faults can occur for the following reasons:

PEM failure

Invalid AC-input power being supplied by the power source

Backplane interface failures or damage

Table 2-2 describes the indicators.

Table 2-1 AC PEM LEDs

LED
Color
Description

Power

Green

The PEM is on, is receiving power from the AC power source, and is providing power to the Cisco uBR10012 chassis (normal operations).

Fault

Yellow

Indicates that AC-input power is being received by the PEM, but that the PEM is not supplying power to the chassis, typically because the PEM's power switch is turned to the standby position.

If the Fault LED is lit when the power switch is in the ON position, the PEM is not operating correctly.


Table 2-2 AC PEM LEDs

LED
Color
Description

Power

Green

The PEM is on, is receiving power from the AC power source, and is providing power to the Cisco uBR10012 chassis (normal operations).

Fault

Yellow

Indicates that AC-input power is being received by the PEM, but that the PEM is not supplying power to the chassis, typically because the PEM's power switch is turned to the standby position.

If the Fault LED is lit when the power switch is in the ON position, the PEM is not operating correctly.


Table 2-3 lists the AC PEM fault symptoms and corrective actions.

Table 2-3 AC PEM Fault Symptoms and Corrective Action 

Fault Symptom
Corrective Action

Green LED on PEM fails to light

1. Make sure the power switch on the PEM is turned to the ON position.

2. Make sure the PEM is properly seated and that its captive screws have been tightened.

3. Make sure that the AC-input power cord is securely plugged into the power plug on the front panel of the PEM. Secure the cord in the clips to ensure the plug is not accidentally pulled out.

4. Check the facility power source and verify that the AC-input power cord is correctly connected to the power outlet.

5. Move the PEM to the other PEM slot. If the PEM still fails, replace it.

PEM experiences problems in one slot but operates normally in a different slot

1. Ensure that the input power to both slots is correct.

2. Verify that no connections have been made to the DC-power connectors underneath each PEM.

3. If the problem persists, contact Cisco TAC.

Fault LED is lit yellow

1. Verify that no connections have been made to the DC-power connectors underneath each PEM.

2. Verify that the PEM is fully inserted into the power bay and that its captive screws have been tightened.

3. Check to see if the power switch is set to the standby position. If so, set the switch to the ON position.

4. If the problem persists, flip the power switch on the PEM to the standby position, wait several seconds, and then back to the ON position.

5. Replace PEM with a known good replacement.

6. Contact Cisco TAC.



Tip Securely tighten the captive screws on your PEMs to prevent heightened levels of electromagnetic interference.


DC PEM Faults

On the Cisco uBR10012 router, two DC PEMs are in a redundant configuration, which allows one DC PEM to fail without affecting system operations. A single PEM can usually power the router for sufficient time to request and install a new PEM to replace the one that failed.


Tip To quickly check the functional status of your PEMs, use the show environment command.


DC PEM faults can occur for the following reasons:

PEM failure

Reversed power cables

Backplane interface failures or damage

Figure 2-1 shows the front panel of the UBR10-PWR-DC Module.

Figure 2-1 Power Entry Module (UBR10-PWR-DC)

Table 2-4 DC PEM LEDs

LED
Description

Power (green)

The DC PEM is powered on, receiving power from the external DC power source, and is providing power to the Cisco uBR10012 chassis (normal operation).

Fault (yellow)

External DC power is being received by the DC PEM but that the PEM is not supplying power to the chassis, typically because the PEM's power switch is turned off.

If the power switch is in the ON position, and the Fault LED lights, the PEM is not operating correctly

Miswire (yellow)

Input DC power cables are wired incorrectly and should be reversed.


Table 2-5 lists the DC PEM fault symptoms and corrective actions.

Table 2-5 DC PEM Fault Symptoms and Corrective Action 

Fault Symptom
Corrective Action

Green LED on PEM fails to light

1. Make sure the circuit breaker on the PEM is turned on.

2. Make sure the PEM is properly seated and screwed in place.

3. Make sure power leads are properly connected to power connectors on the backplane. If connections are loose or their polarity is reversed, the chassis does not receive power.

4. Check the external power source.

5. Move the PEM to the other PEM slot. If the PEM still fails, replace it.

PEM experiences problems in one slot but operates normally in a different slot

1. Ensure that the input power to both slots is correct.

2. If the problem persists, contact Cisco TAC.

Fault LED is lit yellow

1. Check to see if the circuit breaker (on/off switch) has tripped. If it has, return the switch to the ON position.

2. Replace PEM with a known good replacement.

3. Contact Cisco TAC.

Miswire LED is lit yellow

If the MISWIRE LED is on, the power cables are reversed. Power off the PEM and the external power source and reconnect the wires correctly. See the Cisco uBR10012 Universal Broadband Router Hardware Installation Guide.



Tip Securely tighten the captive screws on your PEMs to prevent heightened levels of electromagnetic interference.


External AC-Input Power Shelf

The Cisco uBR10012 Router uses the optional external AC-input power shelves when 100-120 VAC is the only available power source. The AC-input power shelf converts AC power from an external AC power supply source into DC power that is suitable for powering the Cisco uBR10012 router.

2400W AC-Input Power Shelf

The 2400W AC-input power shelf converts AC-output power from an external AC power source into DC power that is suitable for powering the Cisco uBR10012 router. The power shelf supplies -54 VDC output power to the two DC PEMs in the Cisco uBR10012 chassis.

The power shelf includes three 1200-watt (W) AC-input power modules that plug into a common power backplane in the 2400W AC-input power shelf. Two 1200W AC-input power modules are capable of powering a fully configured Cisco uBR10012 router. The third power module provides full redundancy.

During normal operation, the three AC-input power modules provide automatic load-sharing with each power module supporting 33 percent of the power load. When you remove one of the AC-input power modules, the remaining power modules immediately ramp up to full power and maintain uninterrupted system power for a limited time. This allows you to replace the affected module without impacting system operations.


Note The optional AC-input shelf monitoring cable (UBR10-PWR-MON-CAB=) is used to connect the AC-input power shelf to the DC PEMs. This cable allows the DC PEM to monitor the health of the AC-input power shelf and sends a signal to the IOS whenever there is a failure in one of the AC-input power shelf's power supplies. This cable should be connected to the external alarm connector on the DC PEM if 2400W AC-input power shelf is used. The following PEM status message is observed in the show environment command output: "Power Entry Module 0 type DC status: External AC Supply Fault."


Faults on the 2400W AC-input power shelf can occur for the following reasons:

The AC-input power to one or more power modules has failed.

The AC power plug to one or more power modules has been removed or unplugged.

One or more power modules has failed and must be replaced.

For more details on the AC shelf, see the 2400W AC-Input Power Shelf for the Cisco uBR10012 Universal Broadband Router guide.

Other Electrical Problems

If the electrical problem cannot be traced to a PEM, check the unit for:

Improper power cable connections to the Cisco uBR10012 router

Improper installation of other field-replaceable units (FRUs)

Check the site for:

Improperly grounded equipment, particularly equipment racks and power grounds

Fluctuating voltage, which can result from excessive power drains caused by other equipment (such as air conditioning units)

Cable corrosion or defective power panels, circuit breakers or fuses, or cable connections

Undersized power cables or excessive power cable lengths

Excessive power demand on backup power systems or batteries when alternate power sources are used

Fan Assembly Module Faults

The fan assembly module is critical to the operation of the Cisco uBR10012 router because it allows the router to maintain proper operating temperatures. Severe overheating can result in system failure, so a fan assembly module must always be present in the chassis while the router is operating.

Figure 2-2 shows the fan assembly module front panel and its LED indicators.

Figure 2-2 Fan Assembly Module

The Cisco uBR10012 fan assembly module contains four fans in a redundant configuration. One fan can fail without affecting system operations. If more than one fan fails, however, the fan assembly module must be replaced immediately to avoid overheating the system.

The fan assembly module draws air in from the bottom front of the Cisco uBR10012 router, through the air filter at the bottom of the front bezel. The air is drawn up through the line cards, and then exits through the vents at the top rear of the router.

Figure 2-3 shows the air circulation pattern of the Cisco uBR10012 router when two DC PEMs are installed. The air flow when two AC PEMs are installed is similar. The front bezel is not shown for clarity.

Figure 2-3 Fan Assembly Air Circulation Pattern

The LEDs on the front panel indicate the current status of the fans. Table 2-6 lists the fan assembly module fault indications and recommended actions.

Table 2-6 Fan Assembly Module Fault Indications and Recommended Action

Symptom
Steps to Take

FANS OK LED is not lit

1. Make sure the fan assembly module is fully inserted into the chassis.

2. Place your hand in front of the fan assembly module outlet to determine if the fans are operating. If the fans are running, remove the fan assembly module and inspect the wiring to the LEDs and fans to ensure that the wires are not nicked or cut.

3. Make sure that two AC PEM or two DC PEM modules are installed in the chassis. Although only one PEM is required to power the chassis, two PEMs should be installed for proper airflow. (If one PEM fails, leave the failed module in the chassis until the replacement module can be installed.)

4. If you use DC PEMs, make sure the wiring is not reversed.

5. Replace the fan assembly module.

SINGLE FAN FAILURE LED is lit

One fan in the fan assembly module has failed. The fan assembly can cool the chassis sufficiently with three working fans, but replace the failed fan as soon as possible.

MULTI-FAN FAILURE LED is lit

More than one fan has failed, and the fan assembly cannot sufficiently cool the chassis. Replace the failed fans immediately. If necessary, power down the chassis until replacements are available.

Fans run but the system overheats

1. Make sure that all intake and exhaust vents on the front and rear of the chassis are free of blockages.

2. Make sure that the ambient temperature and other environmental factors in the system area are within the ranges specified in the "Displaying System Environment Information" section on page 1-3.

3. Make sure all line cards and blank faceplates are in place. Make sure two PEM modules are installed in the chassis. The cooling system cannot operate effectively unless the chassis is fully enclosed.

4. Check the air filter, and, if necessary, clean or replace it.

5. Reduce the ambient temperature of the area surrounding the Cisco uBR10012 chassis. This can be done using air conditioning, using fans to circulate the air in the room, and closing the blinds on any windows that are facing the sun.