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Release Note for Cisco Wide Area Application Services (Software Version 4.4.3x)

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Release Note for Cisco Wide Area Application Services Software Version 4.4.3x

Table Of Contents

Release Note for Cisco Wide Area Application Services Software Version 4.4.3x

Contents

New and Changed Features

Software Version 4.4.3 New and Changed Features

Software Version 4.4.3 Filenames

Standard Image Files

No Payload Encryption (NPE) Image Files

Upgrading from WAFS to WAAS

Upgrading and Interoperability

WCCP Interoperability

Prepositioning Interoperability

Upgrading from a Prerelease Version to Version 4.4.3x

Upgrading from a Release Version to Version 4.4.3x

Requirements and Guidelines

Ensuring a Successful RAID Pair Rebuild

Downgrading from Version 4.4.3x to a Previous Version

Cisco WAE and WAVE Appliance Boot Process

Cisco WAE-674, WAE-7341, and WAE-7371 RAID Controller Firmware Upgrade

Cisco WAE-612 Hard Disk Drive Replacement Notification

Operating Considerations

Interoperability

Central Manager Report Scheduling

WAAS Express Policy Changes

Virtual Blade Configuration From File

Device Group Default Settings

Using Autoregistration with Port-Channel and Standby Interfaces

CIFS Support of FAT32 File Servers

Using the HTTP Accelerator with the Cisco ASR 1000 Series Router and WCCP

Disabling WCCP from the Central Manager

Internet Explorer Certificate Request

Software Version 4.4.3c Resolved and Open Caveats

Software Version 4.4.3c Resolved Caveats

Software Version 4.4.3c Open Caveats

Software Version 4.4.3b Resolved and Open Caveats

Software Version 4.4.3b Resolved Caveats

Software Version 4.4.3b Open Caveats

Software Version 4.4.3a Resolved and Open Caveats

Software Version 4.4.3a Resolved Caveats

Software Version 4.4.3a Open Caveats

Software Version 4.4.3 Resolved Caveats, Open Caveats, and Command Changes

Software Version 4.4.3 Resolved Caveats

Software Version 4.4.3 Open Caveats

Software Version 4.4.3 Command Changes

WAAS Documentation Set

Obtaining Documentation and Submitting a Service Request


Release Note for Cisco Wide Area Application Services Software Version 4.4.3x


October 29, 2012

Note The most current Cisco documentation for released products is available on Cisco.com.


Contents

These release notes apply to the following software versions for the Cisco Wide Area Application Services (WAAS) software:

4.4.3c

4.4.3b

4.4.3a

4.4.3

For information on WAAS features and commands, see the WAAS documentation located at http://www.cisco.com/en/US/products/ps6870/tsd_products_support_series_home.html.


Note The WAAS Central Manager must be the highest version of all devices in your WAAS network. Upgrade the Central Manager first before upgrading any other devices.


These release notes contain the following sections:

New and Changed Features

Upgrading from WAFS to WAAS

Upgrading and Interoperability

Upgrading from a Prerelease Version to Version 4.4.3x

Upgrading from a Release Version to Version 4.4.3x

Downgrading from Version 4.4.3x to a Previous Version

Cisco WAE and WAVE Appliance Boot Process

Cisco WAE-674, WAE-7341, and WAE-7371 RAID Controller Firmware Upgrade

Cisco WAE-612 Hard Disk Drive Replacement Notification

Operating Considerations

Software Version 4.4.3c Resolved and Open Caveats

Software Version 4.4.3b Resolved and Open Caveats

Software Version 4.4.3a Resolved and Open Caveats

Software Version 4.4.3 Resolved Caveats, Open Caveats, and Command Changes

WAAS Documentation Set

Obtaining Documentation and Submitting a Service Request

New and Changed Features

The following section contains the new and changed features in software Version 4.4.3x:

Software Version 4.4.3 New and Changed Features

Software Version 4.4.3 Filenames

Software Version 4.4.3 New and Changed Features

WAAS software Version 4.4.3 includes the following new features and changes:

Support for new SRE models—The release is supported on the Cisco Services Ready Engine (Cisco SRE) service modules SM-SRE-710-K9 and SM-SRE-910-K9. The SM-SRE module with WAAS is supported with Cisco IOS Release 15.1(3)T and later.

Support for new vWAAS model—This release supports Virtual WAAS model 200 for vWAAS.

CLI commands—For CLI command changes, see the "Software Version 4.4.3 Command Changes" section.

Support for numerical username—When using external authentication of users on a TACACS+ server, usernames can now include numbers anywhere in the username and they may consist of only numbers.

Software Version 4.4.3 Filenames

This section describes the WAAS software Version 4.4.3 software image files for use on WAAS appliances and modules and contains the following topics:

Standard Image Files

No Payload Encryption (NPE) Image Files

Standard Image Files

WAAS software Version 4.4.3 includes the following standard primary software image files for use on WAAS appliances and modules:

waas-universal-4.4.3.x-k9.bin—Universal software image that includes Central Manager and Application Accelerator functionality. You can use this type of software file to upgrade either a Central Manager or an Application Accelerator device.

waas-accelerator-4.4.3.x-k9.bin—Application Accelerator software image that includes Application Accelerator functionality only. You can use this type of software file to upgrade only an Application Accelerator device, including those on an SM-SRE module. This software image file is significantly smaller than the Universal image. Kdump analysis functionality is not included in the Accelerator-only image.

waas-sre-installer-4.4.3.x-k9.zip—SM-SRE install .zip file that includes all the files necessary to install WAAS on the SM-SRE module.

The following additional files are also included:

waas-rescue-cdrom-4.4.3.x-k9.iso—WAAS software recovery CD image.

waas-x86_64-4.4.3.x-k9.sysimg—Flash memory recovery image for 64-bit platforms (WAVE-274/294/474/574/594/694/7541/7571/8541 and WAE-674/7341/7371 devices).

waas-4.4.3.x-k9.sysimg—Flash memory recovery image for 32-bit platforms (all other devices).

waas-kdump-4.4.3.x-k9.bin—Kdump analysis component that you can install and use with the Application Accelerator software image. The Kdump analysis component is intended for troubleshooting specific issues and should be installed following the instructions provided by Cisco TAC.

waas-alarm-error-books-4.4.3.x.zip—Contains the alarm and error message documentation.

virtio-drivers.iso—Virtual blade paravirtualized network drivers for Windows. (Available at the Cisco Wide Area Application Services (WAAS) Software > Tools directory on Cisco.com.)

No Payload Encryption (NPE) Image Files

WAAS software Version 4.4.3 includes NPE primary software image files that have the disk encryption feature disabled. These images are suitable for use in countries where disk encryption is not permitted. NPE primary software image files include the following:

waas-universal-4.4.3.x-npe-k9.bin—Universal NPE software image that includes Central Manager and Application Accelerator functionality. You can use this type of software file to upgrade either a Central Manager or an Application Accelerator device.

waas-accelerator-4.4.3.x-npe-k9.bin—Application Accelerator NPE software image that includes Application Accelerator functionality only. You can use this type of software file to upgrade only an Application Accelerator device, including those on a SM-SRE module. This software image file is significantly smaller than the Universal image. Kdump analysis functionality is not included in the Accelerator-only image.

waas-sre-installer-4.4.3.x-npe-k9.zip—SM-SRE install .zip file that includes all the NPE files necessary to install WAAS on the SM-SRE module.

The following additional files are also included:

waas-rescue-cdrom-4.4.3.x-npe-k9.iso—WAAS NPE software recovery CD image.

waas-x86_64-4.4.3.x-npe-k9.sysimg—Flash memory NPE recovery image for 64-bit platforms (WAVE-274/294/474/574/594/694/7541/7571/8541 and WAE-674/7341/7371 devices).

waas-4.4.3.x-npe-k9.sysimg—Flash memory NPE recovery image for 32-bit platforms (all other devices).

waas-kdump-4.4.3.x-npe-k9.bin—NPE Kdump analysis component that you can install and use with the Application Accelerator software image. The Kdump analysis component is intended for troubleshooting specific issues and should be installed following the instructions provided by Cisco TAC.

waas-alarm-error-books-4.4.3.x-npe.zip—Contains the NPE alarm and error message documentation.

virtio-drivers.iso—Virtual blade paravirtualized network drivers for Windows. (Available at the Cisco Wide Area Application Services (WAAS) Software > Tools directory on Cisco.com.)

Upgrading from WAFS to WAAS

WAFS to WAAS Version 4.4.1 (or later) migration is not supported. You must first migrate to a WAAS version prior to Version 4.4.1, then upgrade to Version 4.4.1 or later and migrate from the legacy WAFS mode to the transparent CIFS accelerator.

Upgrading and Interoperability

This section contains the following topics:

WCCP Interoperability

Prepositioning Interoperability

WCCP Interoperability

Central Managers running Version 4.4.3x can manage WAEs running software Versions 4.0.19 and later. However, we recommend that all WAEs in a given WCCP service group be running the same version.


Note The default value for the WCCP source IP mask changed to 0xF00 in Version 4.2.1. If you are upgrading a WAE that previously used the default WCCP source IP mask of 0x1741, its WCCP mask is not changed. Note that all WAEs in a WCCP service group must have the same mask.


To upgrade the WAEs in your WCCP service group, follow these steps:


Step 1 You must disable WCCP redirection on the Cisco IOS router first. To remove the global WCCP configuration, use the following no ip wccp global configuration commands:

Router(config)# no ip wccp 61
Router(config)# no ip wccp 62
 
   

Step 2 Perform the WAAS software upgrade on all WAEs using the WAAS Central Manager GUI.

Step 3 Verify that all WAEs have been upgraded in the Devices pane of the WAAS Central Manager GUI. Choose My WAN > Manage Devices to view the software version of each WAE.

Step 4 If mask assignment is used for WCCP, ensure that all WAEs in the service group are using the same WCCP mask value.

If you have upgraded any WAEs from a version earlier than 4.2.1, and the WAEs were using the default mask value, the mask value is not changed by the upgrade.

Step 5 Re-enable WCCP redirection on the Cisco IOS routers. To enable WCCP redirection, use the ip wccp global configuration commands:

Router(config)# ip wccp 61
Router(config)# ip wccp 62
 
   

Prepositioning Interoperability


Note When a Central Manager running Version 4.1.5c or later is managing a WAE running a previous version (4.1.5b or earlier), you must use the Central Manager to create, modify, delete, and schedule preposition tasks.


This requirement is necessary because of preexisting behavior in WAE software Versions 4.1.5b or earlier that causes schedule information, from a preposition task created on the WAE, to be discarded by the 4.1.5c or later Central Manager. Because the Central Manager cannot create a preposition task successfully without schedule information, the preposition task is automatically removed from the WAE.

In this case, although the Central Manager GUI indicates that the preposition schedule is NOW and the WAE has been assigned to the task, this information is misleading.

To recover from this scenario, for preposition tasks that were created on WAE software Versions 4.1.5b or earlier to be successful with a Central Manager running Version 4.1.5c or later, follow these steps:


Step 1 Modify the schedule as required using the Central Manager GUI, even if you want the preposition schedule as NOW, and click Submit.

Step 2 Wait two data feed poll cycles for the configuration to synchronize between the Central manager and the WAE (the default data feed poll cycle is 300 seconds).

The preposition task is then created on the WAE and the Central Manager, and the WAE is assigned to the preposition task with the required schedule changes.


In addition to GUI changes, any preposition changes made using the CLI on a WAE running previous Version 4.1.5b or earlier are also discarded by the 4.1.5c or later Central Manager.

Therefore, you must also use the Central Manager to perform the following preposition CLI tasks:

Create, modify, or delete schedule

Delete pattern

Modify or delete root-share

Upgrading from a Prerelease Version to Version 4.4.3x

To upgrade from WAAS prerelease software to Version 4.4.3x, you must perform the following tasks to ensure a successful upgrade:

Restore the factory default settings by using the restore factory-default command.

Perform a fresh install from the rescue CD.

Upgrading from a Release Version to Version 4.4.3x

This section contains the following topics:

Requirements and Guidelines

Ensuring a Successful RAID Pair Rebuild

For additional upgrade information and detailed procedures, refer to the Cisco Wide Area Application Services Upgrade Guide.

Requirements and Guidelines

When you upgrade to Version 4.4.3x, observe the following guidelines and requirements:

Upgrading to Version 4.4.3c is supported only from Versions 4.1.1d, 4.1.3, 4.1.3b, 4.1.5c, 4.1.5f, 4.1.7, 4.1.7b, 4.2.1, 4.2.3, 4.2.3c, 4.3.1, 4.3.3, 4.3.5, 4.4.1, 4.4.3, 4.4.3a, and 4.4.3b. If you want to upgrade a WAAS device running a different version, first upgrade to the next supported version in the list, and then upgrade to the current 4.4.3 version.

Upgrading to Version 4.4.3x is not supported on the following platforms: WAE-511, WAE-611, and WAE-7326. WAAS Version 4.4.3x does not operate on these appliances.

To take advantage of new features and bug fixes, we recommend that you upgrade your entire deployment to the latest version.

If you operate a network with devices that have different software versions, the WAAS Central Manager must be the highest version.

Upgrade the WAAS Central Manager devices first, and then upgrade the WAE devices. If you have a standby WAAS Central Manager, upgrade it first, before upgrading the primary WAAS Central Manager. After upgrading, restart any active browser connections to the WAAS Central Manager.

Before upgrading a WAAS Central Manager to Version 4.4.3, make a database backup by using the cms database backup EXEC command. This command creates a backup file in /local1/. In case of any problem during the upgrade, you can restore the database backup that you made before upgrading by using the cms database restore backup-file EXEC command, where backup-file is the one created by the backup command.

After upgrading application accelerator WAEs, verify that the proper licenses are installed by using the show license EXEC command. The Transport license is enabled by default. If CIFS was enabled on the device before the upgrade, then the Enterprise license should be enabled. Configure any additional licenses (Video and Virtual-Blade) as needed by using the license add EXEC command. For more information on licenses, see the "Managing Software Licenses" section in the Cisco Wide Area Application Services Configuration Guide.

After upgrading application accelerator WAEs, verify that the proper application accelerators, policies, and classifiers are configured. For more information on configuring accelerators, policies, and classifiers, see the "Configuring Application Acceleration" chapter in the Cisco Wide Area Application Services Configuration Guide.

If you are upgrading a WAAS Central Manager to Version 4.4.1 or later and have the secure store enabled, you must reopen the secure store after the device reloads (and after any reload). From the WAAS Central Manager GUI, choose Admin > Secure Store or use the cms secure-store open EXEC command. After upgrading to Version 4.4.1 or later, you can change to auto-generated passphrase mode and you will no longer need to manually open the secure store after each reload. For more information on using the secure store, see the "Configuring Secure Store Settings" section in the Cisco Wide Area Application Services Configuration Guide.

If you have two Central Managers that have secure store enabled and you have switched primary and standby roles between the two Central Managers, before upgrading the Central Managers to Version 4.4.3, you must reenter all passwords in the primary Central Manager GUI. The passwords that need to be reentered include user passwords and CIFS file server passwords. If you do not reenter the passwords, after upgrading to Version 4.4.3, the Central Manager fails to send configuration updates to WAEs and the standby Central Manager until after the passwords are reentered.

Central Manager support for configuring the Initial Slow Start Threshold TCP/IP setting was removed in Version 4.2.1. If your Central Manager is managing devices earlier than Version 4.2.1, you may see repeated device configuration change updates for the Initial Slow Start Threshold configuration parameter coming from these devices when this parameter is assigned a non-default value in the devices. To avoid these repeated updates, use the no tcp init-ss-threshold global configuration command to set the default value on the devices, which is the recommended value for most networks.

If you are upgrading a Central Manager from Version 4.2.3x or earlier to Version 4.4.3, and you have any scheduled reports that are configured for more than 100 recurrences, after the upgrade only 100 recurrences are retained.

If you use the setup utility for basic configuration after upgrading to 4.4.3, wccp router list 7 is used. Because the setup utility is designed for use on new installations, any existing configuration for wccp router list 7 is replaced with the new configuration.

If you have disk encryption enabled and are upgrading to Version 4.4.3 NPE from Version 4.2.1 or earlier, disk encryption configuration as well as disk cached data are lost. There is no impact when upgrading to standard Version 4.4.3 (non-NPE).

Beginning with Version 4.3.1, the print admin role is no longer assigned to all admin user accounts by default. However, if you are upgrading from an earlier version, the print admin role is not automatically removed from all admin user accounts. To manually remove the print admin role from an account, edit the admin user from the Admin > AAA > Users page, uncheck the Print Admin check box, and click Submit.

After upgrading a Central Manager from Version 4.2.3x or earlier, the AllDevicesGroup device group is renamed to the AllWAASGroup. Additionally, an AllWAASExpressGroup is created for all WAAS Express devices.

In Version 4.4.1, application aware DRE changes the way the DRE cache is populated and managed. When upgrading to Version 4.4.3x from Version 4.3.x or earlier, the existing DRE cache is preserved, but all new cache entries are written in a new cache format. The two formats coexist until the old cache is evicted through the normal eviction processes.

Application policies do not change, but the new "bidirectional" term is introduced, which is the mode used prior to Version 4.4.1.

DRE on a Version 4.4.3x device is compatible with all Version 4.1.x, 4.2.x, 4.3.x, and 4.4.x peers, but is not compatible with 4.0.x peers.

After upgrading WAE devices to Version 4.4.1 or later, you may be able to improve DRE disk performance by deleting and recreating disk data partitions by using the disk delete-data-partitions EXEC command. This command deletes the DRE and CIFS caches and all installed virtual blade images. If you want to keep virtual blade images, back them up before using this command by using the copy virtual-blade EXEC command.

After using the disk delete-data-partitions command, you must reload the device and the data partitions are automatically recreated and the caches are initialized, which can take several minutes. DRE optimization is not done until the DRE cache has finished initializing. The show statistics dre EXEC command reports "TFO: Initializing disk cache" until then.

After upgrading a Central Manager to Version 4.4.3x from Version 4.3.x or earlier, the secure store may be in one of two states:

If the secure store was previously initialized, the secure store is in user-passphrase mode and is not open. You must manually open it by supplying the passphrase.

If the secure store was previously uninitialized, the secure store is in auto-passphrase mode and is open. After a reboot, no user intervention is required to open the secure store.

When upgrading a device to Version 4.4.1 or later, the WCCP load balancing assignment method is always strictly enforced and must match the farm assignment method or the WAAS device is not allowed to join the farm. Nonstrict assignment method is no longer an option.

When upgrading a Central Manager to Version 4.4.1 or later, the Only Use Selected Assignment Method check box is no longer available in the device group WCCP Settings window. Any WAEs in a device group that are running a version earlier than 4.4.1 and getting their WCCP settings from the device group will not use strict assignment method enforcement. This does not affect the WCCP farm.

The method for associating virtual blade interfaces to physical interfaces changed in Version 4.4.1 to use bridge groups and Bridge Virtual Interfaces (BVIs). When upgrading a device with a virtual blade to Version 4.4.1 or later, any virtual interface configurations are converted to use the new bridging method.

Legacy mode WAFS is no longer supported in Version 4.4.1 or later and upgrading to Version 4.4.1 or later is prevented if legacy mode WAFS is enabled (edge or core services). Legacy WAFS users must migrate to the transparent CIFS accelerator before upgrading. For details on CIFS migration, see the Cisco Wide Area Application Services Upgrade Guide.

Legacy mode print services is no longer supported in Version 4.4.1 or later. On upgrade to Version 4.4.1 or later, legacy print services functionality is removed and users must use the Windows Print accelerator. The print role and print admin privileges are removed from all user accounts, and the functionality of the Central Manager acting as a print repository is removed. Any legacy print services jobs that are spooled are lost if an upgrade to Version 4.4.1 or later is done before the data is printed.

A Version 4.4.1 or later Central Manager can continue to manage earlier version WAEs that have legacy print services enabled, but print services can be configured on these WAEs only through the device CLI. The Central Manager also can display print services alarms from earlier version WAEs that are running legacy print services.

Upgrading From Version 4.1.x

The following guidelines and requirements apply only if you are upgrading from Version 4.1.x:

WAAS Versions 4.1.3 and later support SSL application definition, which is enabled for monitoring by default. However, if you are upgrading from Version 4.1.1 to Version 4.4.3x and already have 20 applications enabled for monitoring, the new SSL application has monitoring disabled because a maximum of 20 monitored applications are allowed. In order to enable monitoring of the SSL application, you must disable monitoring of a different application and then enable monitoring of the SSL application. You can enable and disable monitoring by using the Enable Statistics check box in the Modifying Application page of the WAAS Central Manager (Configure > Acceleration > Applications > Application Name).

If the SSL Bandwidth Optimization chart has no data, monitoring may be disabled for the SSL application definition. Check that monitoring is enabled for the SSL application.

The device group and role naming conventions changed in Version 4.1.3. Device group and role names cannot contain characters other than letters, numbers, period, hyphen, underscore, and space. (In Version 4.1.1, other characters were allowed.) If you upgrade from Version 4.1.1 to Version 4.4.3x, disallowed characters in device group and role names are retained, but if you try to modify the name, you must follow the new naming conventions.

The standby interface configuration changed in Version 4.1.3. If multiple standby groups are configured before upgrading from Version 4.1.1, only the group with the lowest priority and a valid member interface remains after the upgrade and it becomes standby interface 1. If the errors option was configured, it is removed.

If you have a Version 4.1.1x Central Manager where secure store has been initialized but not opened (such as after a reload) and the Central Manager has sent configuration updates containing user account, CIFS core password, preposition, or dynamic share changes to WAEs before the secure store was opened, then before upgrading the Central Manager to Version 4.4.3x, you must reenter all passwords in the primary Central Manager GUI. The passwords that need to be reentered include user passwords, CIFS file server passwords, and WAFS core passwords. If you do not reenter the passwords, after upgrading to Version 4.4.3x, the Central Manager fails to send configuration updates to WAEs and the standby Central Manager until after the passwords are reentered.

If you have a Version 4.1.1x Central Manager, are using external/remote users that have the admin role, and have edited one or more of these users on the Central Manager, you might encounter caveat CSCsz24694, which causes the Central Manager not to send updates to WAEs after upgrading to Version 4.1.5x. To work around this caveat, from the Central Manager, manually edit the external users (without changing anything) after the upgrade. If you have a large number of external users defined, contact Cisco TAC for a script to run before or after the upgrade.

If you are upgrading a Central Manager from Version 4.1.1x to Version 4.4.3x, before you upgrade, save all scheduled default reports that exist in Version 4.1.1x to avoid failed scheduled reports. To save a default report that you want to schedule, display the report and click the Save button. This requirement does not apply if you are upgrading from 4.1.3 or later because default reports are automatically saved.

After upgrading a Central Manager from Version 4.1.x to Version 4.4.3x, any scheduled reports that contain the following charts are removed from the Manage Reports and Scheduled Reports lists: Managed Devices Information, CPU Utilization, and any CIFS charts. You can reschedule the CPU Usage report for a device if you want. The Managed Devices and CIFS charts are not applicable as part of a scheduled report.

The default value for the WCCP source IP mask changed to 0xF00 in Version 4.2.1. If you are upgrading a Version 4.1.x WAE that previously used the default WCCP source IP mask of 0x1741, its WCCP mask is not changed. Note that all WAEs in a WCCP service group must have the same mask. For the recommended upgrade procedure for WAEs in a service group, see the "WCCP Interoperability" section.

The SNMP username and remote entity ID constraints changed in Version 4.2.1. SNMP usernames are limited to 32 characters. (In Version 4.1.x and earlier, 64 characters were allowed.) SNMP remote entity IDs must be between 10-32 hexadecimal characters. (In Version 4.1.x and earlier, 1-64 characters were allowed.) If you upgrade from Version 4.1.x or earlier to Version 4.4.3x, invalid settings in these fields are deleted.

Ensuring a Successful RAID Pair Rebuild

RAID pairs rebuild on the next reboot after you use the restore factory-default command, replace or add a hard disk drive, delete disk partitions, or reinstall WAAS from the booted recovery CD-ROM.


Caution You must ensure that all RAID pairs are done rebuilding before you reboot your WAE device. If you reboot while the device is rebuilding, you risk corrupting the file system.

To view the status of the drives and check if the RAID pairs are in "NORMAL OPERATION" or in "REBUILDING" status, use the show disk details command in EXEC mode. When you see that RAID is rebuilding, you must let it complete that rebuild process. This rebuild process may take several hours.

If you do not wait for the RAID pairs to complete the rebuild process before you reboot the device, you may see the following symptoms that could indicate a problem:

The device is offline in the Central Manager GUI.

CMS cannot be loaded.

Error messages say that the file system is read-only.

The syslog contains errors such as "Aborting journal on device md2," "Journal commit I/O error," "Journal has aborted," or "ext3_readdir: bad entry in directory."

Other unusual behaviors occur that are related to disk operations or the inability to perform them.

If you encounter any of these symptoms, reboot the WAE device and wait until the RAID rebuild finishes normally.

Downgrading from Version 4.4.3x to a Previous Version

Note the following guidelines and considerations for downgrading:

Downgrade is supported only to Versions 4.4.3b, 4.4.3a, 4.4.3, 4.4.1, 4.3.5, 4.3.3, 4.3.1, 4.2.3c, 4.2.3, 4.2.1, 4.1.7b, 4.1.7, 4.1.5f, 4.1.5c, 4.1.3b, 4.1.3, and 4.1.1d. Downgrade is not supported to Version 4.0.x.

On a vWAAS device you cannot downgrade to a version earlier than 4.3.1.

On WAVE-294/594/694/7541/7571/8541 models you cannot downgrade to a version earlier than 4.4.1.

When downgrading WAAS devices, first downgrade application accelerator WAEs, then the standby WAAS Central Manager (if you have one), and lastly the primary WAAS Central Manager.

If you have a standby WAAS Central Manager, it must be registered to the primary WAAS Central Manager before the downgrade.

When downgrading from a WAAS NPE version to a version earlier than 4.2.3, the show version last command does not display NPE in the version output.

If two Cisco WAE Inline Network Adapters are installed in a WAE, you must remove one of the adapters before you downgrade the WAE to a version earlier than 4.2.1. Two Cisco WAE Inline Network Adapters are not supported in WAAS versions earlier than Version 4.2.1.

If downgrading to Version 4.2.1, you must first change the password for WCCP, SNMP user, RADIUS, TACACS, or transaction log modules before the downgrade if any of the special characters !@#$%\ were used in the password for the module. Otherwise, the related CLI commands for those modules fail.

Due to stricter security implemented in Version 4.2.1 and later, when downgrading to a version earlier than 4.2.1, any configuration settings that contain passwords or security keys are discarded and must be reconfigured. Affected CLI commands include the following: ntp, radius-server, snmp-server user, tacacs, transaction-logs, and wccp tcp-promiscuous router-list-num. After the downgrade, discarded configurations are listed in the file /local1/discarded_cli.

Additionally, the following Central Manager settings are affected:

All SNMP users are deleted.

The RADIUS encryption key is deleted.

The TACACS security word is deleted.

The Email notification server password is deleted.

The transaction log and video acceleration transaction log export server configurations are deleted.

The WCCP password is set to null.

The username and password (if defined) associated with all software image files is set to anonymous/anonymous.

Locked-out user accounts are reset upon a downgrade.

If extended object cache is enabled, all CIFS cache data, DRE cache data, and virtual blade data is lost when downgrading to a version earlier than 4.2.1.

Any new reports and charts that were introduced in Version 4.4.3x are removed from managed reports and scheduled reports when downgrading to an earlier version.

The default value for the WCCP source IP mask changed in Version 4.2.1 to 0xF00. If you are downgrading a 4.4.3x WAE that uses the default WCCP source IP mask, its WCCP mask is not changed on downgrade to a version earlier than 4.2.1. Note that all WAEs in a WCCP service group must have the same mask.

If you use the setup utility for basic configuration after downgrading to a version earlier than 4.2.3x, WCCP router list 8 is used. Since the setup utility is designed for use on new installations, any existing configuration for WCCP router list 8 is replaced with the new configuration.

After downgrading a Central Manager to a version earlier than 4.3.1, the AllWAASGroup device group is renamed to the AllDevicesGroup. Additionally, the AllWAASExpressGroup is removed.

After downgrading a Central Manager to a version earlier than 4.3.1, all registered WAAS Express devices are deleted from the Central Manager. If the Central Manager is later upgraded to 4.3.1, WAAS Express devices must be registered again.

When downgrading to a version earlier than 4.4.1, the DRE cache is cleared and the DRE caching mode for all application policies is changed to bidirectional (the only available mode prior to 4.4.1). Before downgrading a WAE, we recommend that you use the Central Manager GUI to change all policies that are using the new Unidirectional or Adaptive caching modes to the Bidirectional caching mode.

When downgrading a Central Manager to a version earlier than 4.4.1, if the secure store is in auto-passphrase mode, downgrade is not allowed. You must switch to user-passphrase mode before you can downgrade to a software version that does not support auto-passphrase mode.

Prior to downgrading to a version earlier than 4.4.1, we recommend that you change the WCCP service IDs back to their default values of 61 and 62, and change the failure detection timeout back to the default value of 30 seconds, if you have changed these values. Only these default values are supported in versions prior to 4.4.1 and any other values are lost after the downgrade. If a WAE is registered to a Central Manager, it is configured with the default service IDs of 61 and 62 after it is downgraded and comes back online.

To downgrade the WAAS Central Manager (not required for WAE devices), follow these steps:


Step 1 (Optional) From the Central Manager CLI, create a database backup by using the cms database backup EXEC command. Move the backup file to a separate device.

CentralManager# cms database backup
 
   

Step 2 Install the downgrade WAAS software image by using the copy ftp install EXEC command.

Step 3 Reload the device.


Downgrading the database may trigger full updates for registered devices. In the Central Manager GUI, ensure that all previously operational devices come online.

Cisco WAE and WAVE Appliance Boot Process

To monitor the boot process on Cisco WAE and WAVE appliances, connect to the serial console port on the appliance as directed in the Cisco Wide Area Application Engine Hardware Installation Guide.

Cisco WAE and WAVE appliances have video connectors that should not be used in a normal operation. The video output is for troubleshooting purposes only during BIOS boot and stops displaying output as soon as the serial port becomes active.

Cisco WAE-674, WAE-7341, and WAE-7371 RAID Controller Firmware Upgrade

Under rare circumstances, the RAID controller firmware used in the WAE-674, WAE-7341, and WAE-7371 appliances can cause the disk storage subsystem to go offline and the affected devices to stop optimizing connections. The symptoms are as follows:

Syslog output contains several instances of the following message:
"WAAS-SYS-3-900000: sd 0:0:0:0: rejecting I/O to offline device."

A sysreport and running-config cannot be generated and copied to /local/local1.

Both of these symptoms are an indication of the file system becoming read-only during traffic flow.

An increasing number of pending connections appear in the output of the show statistics tfo command, indicating that new connections cannot be optimized. You can use this command to proactively check the functionality of the system.

The solution is to upgrade to the 5.2-0 (15427) RAID Controller Firmware, which can be found on cisco.com at the Wide Area Application Service (WAAS) Firmware download page (registered customers only). The firmware binary image is named L4_15427_FIRMWARE.bin.

Instructions on how to apply the firmware update are posted on cisco.com together with the firmware in the file named L4_15427_FIRMWARE.pdf, which you can see after you click the Download link for the firmware.

Cisco WAE-612 Hard Disk Drive Replacement Notification

This notice applies to the WAE-612 and all WAAS versions previous to 4.0.19 that support the hot-swap replacement of drives while the appliance is running.

A problem may occur while replacing the drives while the unit is running. Occasionally after a drive hot-swap procedure, the WAE-612 may stop operating and require a reboot.

To avoid this problem, upgrade your WAAS software to Version 4.0.19 or later.

This notice does not apply to the WAE-674, WAE-7341, or WAE-7371.

Operating Considerations

This section includes operating considerations that apply to software Version 4.4.3x and contains the following topics:

Interoperability

Central Manager Report Scheduling

WAAS Express Policy Changes

Virtual Blade Configuration From File

Device Group Default Settings

Using Autoregistration with Port-Channel and Standby Interfaces

CIFS Support of FAT32 File Servers

Using the HTTP Accelerator with the Cisco ASR 1000 Series Router and WCCP

Disabling WCCP from the Central Manager

Internet Explorer Certificate Request

Interoperability

This section discusses operating considerations when operating a WAAS network that mixes Version 4.4.3x devices with devices running earlier software versions.

WAAS Version 4.4.3x does not support running in a mixed version WAAS network where any WAAS device is running a software version lower than 4.0.19. If you have any WAAS devices running Version 4.0.17 or earlier, you must first upgrade them to Version 4.0.19 (or a later version), before you install Version 4.4.3. You should first upgrade any WAEs to Version 4.0.19 (or a later version) and then upgrade any WAAS Central Managers to Version 4.0.19 (or a later version).

In a mixed version WAAS network with Version 4.4.3x, the WAAS Central Manager must be running the highest version of the WAAS software.

Central Manager Report Scheduling

In the WAAS Central Manager, we recommend running system wide reports in device groups of 250 devices or less, or scheduling these reports at different time intervals, so multiple system wide reports are not running simultaneously.

WAAS Express Policy Changes

Making policy changes to large numbers of WAAS Express devices from the Central Manager may take longer than making policy changes to WAAS devices.

Virtual Blade Configuration From File

If you copy the device configuration to the running-config from a file (for example, with the copy startup-config running-config command), configuration changes from the file are applied to the device without confirmation. If a virtual blade disk configuration exists in the configuration file and it is different from the actual device configuration, the device virtual blade disk configuration is removed and replaced with the disk configuration from the file. You lose all data on the virtual blade disks.

Device Group Default Settings

When you create a device group in WAAS Version 4.4.3x, the Configure > Acceleration > DSCP Marking page is automatically configured for the group, with the default DSCP marking value of copy.

Using Autoregistration with Port-Channel and Standby Interfaces

Autoregistration is designed to operate on the first network interface and will not work if this interface is part of a port-channel or standby. Do not enable the auto-register global configuration command when the interface is configured as part of a port-channel or standby.

CIFS Support of FAT32 File Servers

The CIFS accelerator does not support file servers that use the FAT32 file system. You can use the policy engine rules to exclude from CIFS acceleration any file servers that use the FAT32 file system.

Using the HTTP Accelerator with the Cisco ASR 1000 Series Router and WCCP

When using the Cisco ASR 1000 Series router and WCCP to redirect traffic to a WAE that is using WCCP GRE return as the egress method and the HTTP accelerator is enabled, there may be an issue with HTTP slowness due to the way the ASR router handles proxied HTTP connections (see CSCtj41045). To work around this issue, on the ASR router, create a web cache service in the same VRF as that of the 61/62 service by using the following command: ip wccp [vrf vrf-name] web-cache

Disabling WCCP from the Central Manager

If you use the Central Manager to disable WCCP on a WAAS device, the Central Manager immediately shuts down WCCP and closes any existing connections, ignoring the setting configured by the wccp shutdown max-wait global configuration command. If you want to gracefully shut down WCCP connections, use the no wccp version 2 global configuration command on the WAAS device.

Internet Explorer Certificate Request

If you use Internet Explorer to access the Central Manager GUI version 4.3.1 or later and Internet Explorer has personal certificates installed, the browser prompts you to choose a certificate from the list of those installed in the personal certificate store. The certificate request occurs to support WAAS Express registration and is ignored by Internet Explorer if no personal certificates are installed. Click OK or Cancel in the certificate dialog to continue to the Central Manager log in page. To avoid this prompt, remove the installed personal certificates or use a different browser.

Software Version 4.4.3c Resolved and Open Caveats

The following sections contain the resolved and open caveats for Software version 4.4.3c:

Software Version 4.4.3c Resolved Caveats

Software Version 4.4.3c Open Caveats

Software Version 4.4.3c Resolved Caveats

The following caveats were resolved in software Version 4.4.3c.

Caveat ID Number
Description

CSCtu11628

Network connectivity lost on reboot after BVI intf is configured for VB

CSCtu13864

Specific case while handling traffic may cause page fault and reboot

CSCtu43274

Exceeding SNMP interface name index causes process restart


Software Version 4.4.3c Open Caveats

The open caveats for software version 4.4.3c are the same as those for software version 4.4.3a. For details, see the "Software Version 4.4.3a Open Caveats" section.

Software Version 4.4.3b Resolved and Open Caveats

The following sections contain the resolved and open caveats for Software version 4.4.3b:

Software Version 4.4.3b Resolved Caveats

Software Version 4.4.3b Open Caveats

Software Version 4.4.3b Resolved Caveats

The following caveats were resolved in software Version 4.4.3b.

Caveat ID Number
Description

CSCts99372

Deadlock in CIFS AO Causes Clients to Experience Slowness


Software Version 4.4.3b Open Caveats

The open caveats for software version 4.4.3b are the same as those for software version 4.4.3a. For details, see the "Software Version 4.4.3a Open Caveats" section.

Software Version 4.4.3a Resolved and Open Caveats

The following sections contain the resolved and open caveats for Software version 4.4.3a:

Software Version 4.4.3a Resolved Caveats

Software Version 4.4.3a Open Caveats

Software Version 4.4.3a Resolved Caveats

The following caveats were resolved in software Version 4.4.3a.

Caveat ID Number
Description

CSCtq33146

PSU "No Power" alarm raised after AC power cycle

CSCts26831

Auto-registration disabled when BVI interface configured

CSCts33254

Apache HTTPd vulnerability (CVE-2011-3192)

CSCts89065

Packet Loop between Inline and Native Interface Can Cause System Lockup


Software Version 4.4.3a Open Caveats

The following open caveats apply to software Version 4.4.3a.

Caveat ID Number
Description

CSCtu11628

Network connectivity lost on reboot after BVI intf is configured for VB1

1 Due to CSCtu11628, upgrading to software version 4.4.3a or 4.4.3b is not recommended for installations utilizing the Virtual Blade feature.


The additional open caveats for software Version 4.4.3a are the same as those for software Version 4.4.3, except for those that are resolved in Version 4.4.3a. For details, see the "Software Version 4.4.3 Open Caveats" section.

Software Version 4.4.3 Resolved Caveats, Open Caveats, and Command Changes

This section contains the resolved caveats, open caveats, and command changes in software Version 4.4.3 and contains the following topics:

Software Version 4.4.3 Resolved Caveats

Software Version 4.4.3 Open Caveats

Software Version 4.4.3 Command Changes

Software Version 4.4.3 Resolved Caveats

The following caveats were resolved in software Version 4.4.3.

Caveat ID Number
Description

CSCsx63833

A core file may not be created in the event of double segmentation fault

CSCtg48046

May rarely encounter MS document save issue when CIFSAO is enabled

CSCtn11831

Printing via CIFS AO can be delayed with 64 bit server and client

CSCtn37732

show alarm reports incorrect disk# upon disk error during RAID rebuild

CSCtn65295

Cannot access file on AS/400 V4R2 Server via CIFS AO

CSCto34164

Kernel Call Trace seen after changing the bandwidth settings

CSCtq09096

Under certain conditions, schedule report e-mail may fail

CSCtq21416

Under certain conditions, reports scheduled in 41x, 42x may fail

CSCtq35903

Printer driver install via Print AO may not complete under load

CSCtq76795

WAAS_LZ_CONN_ABORT and connection reset observed with HTTP GET1MB

CSCtr23192

In some scenarios, CIFS AO could corrupt Find First responses

CSCtr23503

WAE access over ssh could break due to disk failure (ssh key file lost)

CSCtr26917

System with removed/failed disk: No Alarm for second failure and no reboot

CSCtr28912

SNMP stopped working after 4.4 upgrade for VB enable devices

CSCtr58976

Kdump created on WAVE-7541 while running long duration stress test


Software Version 4.4.3 Open Caveats

The following open caveats apply to software Version 4.4.3.

Caveat ID Number
Description

CSCts33933

No disk or RAID related alarm raised after issuing Disk Replace CLI

CSCtr89209

SMSRE: Failed to power down SMSRE using WAAS CLI

CSCts33760

SMSRE: Failed to Shutdown Module after uninstall of WAAS

CSCtr94206

SNMP CLI's are not responding and results in error sometimes


The additional open caveats for software Version 4.4.3 are the same as those for software Version 4.4.1, except for those that are resolved in Version 4.4.3. For details, see The Release Note for Cisco Wide Area Application Services (Software Version 4.4.1).

Software Version 4.4.3 Command Changes

This section lists the modified commands in WAAS software Version 4.4.3.

Table 1 lists existing commands that have been modified in WAAS Version 4.4.3.

Table 1 CLI Commands Modified in Version 4.4.3 

Mode
Command
Description

EXEC

show hardware

Changed output

show version

Changed output


WAAS Documentation Set

In addition to this document, the WAAS documentation set includes the following publications:

Cisco Wide Area Application Services Upgrade Guide

Cisco Wide Area Application Services Quick Configuration Guide

Cisco Wide Area Application Services Configuration Guide

Cisco Wide Area Application Services Command Reference

Cisco Wide Area Application Services API Reference

Cisco Wide Area Application Services Monitoring Guide

Cisco WAAS Installation and Configuration Guide for Windows on a Virtual Blade

Cisco WAAS Troubleshooting Guide for Release 4.1.3 and Later

Cisco WAAS on Service Modules for Cisco Access Routers

Cisco SRE Service Module Configuration and Installation Guide

Configuring Cisco WAAS Network Modules for Cisco Access Routers

WAAS Enhanced Network Modules

Cisco Wide Area Application Services Online Help

Using the Print Utilities to Troubleshoot and Fix Samba Driver Installation Problems

Regulatory Compliance and Safety Information for the Cisco Wide Area Virtualization Engines

Cisco Wide Area Virtualization Engine 294 Hardware Installation Guide

Cisco Wide Area Virtualization Engine 594 and 694 Hardware Installation Guide

Cisco Wide Area Virtualization Engine 7541, 7571, and 8541 Hardware Installation Guide

Cisco Wide Area Virtualization Engine 274 and 474 Hardware Installation Guide

Cisco Wide Area Virtualization Engine 574 Hardware Installation Guide

Regulatory Compliance and Safety Information for the Cisco Content Networking Product Series

Cisco Wide Area Application Engine 512 and 612 Hardware Installation Guide

Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide

Installing the Cisco WAE Inline Network Adapter

Obtaining Documentation and Submitting a Service Request

For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

Subscribe to the What's New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS Version 2.0.


This document is to be used in conjunction with the documents listed in the "WAAS Documentation Set" section.