When the Cisco Intelligent Contact Management (ICM) setup is run from
either the media or the \icm\bin\ directory, the
registry value is set to 0. This document discusses how to
troubleshoot this issue.
Cisco recommends that you have knowledge of these topics:
This document is not restricted to specific software and hardware
The information in this document was created from the devices in a
specific lab environment. All of the devices used in this document started with
a cleared (default) configuration. If your network is live, make sure that you
understand the potential impact of any command.
Technical Tips Conventions for more information on document
The Cisco ICM/Cisco Unified Contact Center (IPCC) setup procedure sets
the registry value of
Use this solution in order to solve the problem.
The CrashDumpEnabled registry value is
always automatically set to FALSE (value 0)
by the Cisco ICM setup process when the ICM node is placed in production mode.
This is done in order to avoid the creation of a very large
memory.dmp file that fills the hard
If you feel that you have plenty of hard drive space and can afford to
lose 2 GB of it, or whatever amount of GBs of memory you have on that server,
you can re-enable CrashDumpEnabled manually. In
order to do so, set the value to 1. However, whenever ICM
setup is run on that node and it is placed in production mode again, the value
is set back to 0 again.