This document describes how to change the Administrator account
password for IPCC devices.
There are no specific requirements for this document.
The information in this document is based on this software:
The information in this document was created from the devices in a
specific lab environment. All of the devices used in this document started with
a cleared (default) configuration. If your network is live, make sure that you
understand the potential impact of any command.
Technical Tips Conventions for more information on document
The ICM Server or ICM Central Controller is represented as a single
server, but it is actually a set of servers sized according to the Unified CCE
agent count and call volume. The ICM Central Controllers include these
Call Router — The "brain" of the ICM complex that provides
intelligent call routing instructions based on the real-time conditions it
maintains in memory across both the A-Side and B-Side Call Router
Logger/Database Server — The repository for all configuration and
scripting information as well as historical data collected by the system. The
Loggers are "paired" with their Call Routers such that Call Router Side A will
read and write data only to the Logger A, and the Call Router B will read and
write only to the Logger B. Because both sides of the Call Router processes are
synchronized, the data written to both Loggers is identical.
In specific deployment models, these two components can be installed
on the same physical server, which is referred to as a Rogger, or combined
The Domain Administrator password is not used to start any services,
nor will it break anything in IPCC Enterprise. However, as a precaution, take
full system ICM, Logger, and other components (AW, ICM--NIC) backup, and
restore those backups under Lab setup. Test if these backups are alright to
use. Also, make sure you note your current password and perform the task after
hours just to be safe and to make sure you can roll back quickly.
The only password to be changed would be the server login for Windows.
This Administrator account is a domain account, and the password needs to be
changed on the Active Directory.
Perform these steps in order to accomplish the task:
Go to the Active Directory server.
Open Active Directory Users and
Open users and choose
Right-click, and choose Reset
Note: Enter the new password. The password needs to meet the security
criteria (that is, you should include a number, and an uppercase and lowercase
letter). For example, Cisc0123.
Only the Loggers and the Admin Workstation (AW) Client 'SQL' services
are using this Administrator user account once the change is made in Active
Perform these steps:
Restart the Loggers.
Note: Ideally, restarting the Loggers should not result in any router
issues. Only Historical Logging data will be lost when the router is
When the Loggers are once again operational, restart the AWs.
Note: During the AW restart, you cannot modify, save, or change any ICM