This document describes one reason why a new Supervisor Desktop ID
fails to login to the Supervisor Desktop.
Cisco recommends that you have knowledge of these topics:
The information in this document is based on these software and
The information in this document was created from the devices in a
specific lab environment. All of the devices used in this document started with
a cleared (default) configuration. If your network is live, make sure that you
understand the potential impact of any command.
Technical Tips Conventions for more information on document
Log in to Cisco Agent Desktop before you start Cisco Supervisor
Desktop. While the Agent Desktop and Supervisor Desktop IDs are the same,
passwords might differ. Every Supervisor needs to have a unique ID, and needs
to use the Supervisor phone extension when Cisco Agent Desktop is started. If
another Supervisor uses the same ID or extension when logging in, the current
login Supervisor is forced out of Cisco Supervisor Desktop.
After you add a Supervisor Desktop ID - Agent Desktop ID with the
Supervisor attribute set, the new Supervisor Desktop ID fails to authenticate
when you log in to the Cisco Supervisor Desktop. The Password is
invalid error message is
The problem is caused if you enter the wrong password when the
Supervisor tries to log in to Supervisor Desktop. After you assign an Agent
Desktop ID as a Supervisor Desktop ID, the default password for the new
Supervisor Desktop ID is the same as Supervisor Desktop ID. For example, if the
Supervisor Desktop ID is teamwork, the password
The Supervisor must change the default password as soon as the
Supervisor accesses the Supervisor Desktop. The Supervisor must complete these
Select File > Change Password.
The Change Password dialogue box is displayed.
Type your old password, a new password, and then the new password
The new password is activated.
For information on how to reset the Supervisor Desktop ID password to
its initial default, refer to
the Password for the Supervisor Desktop ID to Default.