This document describes one reason why the Cisco IP Contact Center
(IPCC) agent fails to log in to Cisco IPCC Express after the Cisco IPCC Express
server is rebuilt.
For more information on document conventions, see the
Technical Tips Conventions.
Readers of this document should be knowledgeable of the
Cisco IPCC Express
The information in this document is based on the software and hardware
Cisco CallManager 3.2.x
Cisco IPCC Express 3.x
The information presented in this document was created from devices in
a specific lab environment. All of the devices used in this document started
with a cleared (default) configuration. If you are working in a live network,
ensure that you understand the potential impact of any command before using
After the Cisco IPCC Express server is rebuilt, agents with
Administrator attributes fail to authenticate. When an attempt
to log into IPCC Express server is made, the agent receives this
Figure 1: Failure to Authenticate
When the Cisco IPCC Express server is rebuilt, agents with
Administrator attributes are lost. You must assign the agent
Administrator attributes. The procedure follows:
Rename ccndir.ini which is located in
Note: C: represents the drive where Cisco IPCC Express is installed
Select Start > Programs >
Cisco CRA Administrator > Application
Administrator. Figure 2 appears.
Figure 2: Customer Response Applications Administration --
Enter default User Identification, Administrator and
the default Password, ciscocisco. Figure 3 appears.
Figure 3: Customer Response Applications
Select User Maintenance in the drop-down box.
Figure 4 appears.
Figure 4: Customer Response Applications Administration -- User
In the CMUsers list box, select an available Cisco
Click the right arrow to move that user to the CRA
Administrator/Supervisor list box. A label that identifies the user as an
administrator now follows the user name, as shown in Figure 5.
Figure 5: Customer Response Applications Administration -- User
Click Update to complete the user maintenance
process and initialize configuration and repository
After the above procedure is complete, agents with
Administrator attributes are able to log in to Cisco IPCC
Express server successfully.