Guest

Cisco Unified Contact Center Express

RMI Error When Debugging Script in Cisco IPCC Express

Document ID: 45105

Updated: Oct 26, 2005

   Print

Introduction

This document explains the Remote Method Invocation (RMI) error message, "Connection refused to host:[localhost:1099]; nested exception is: java.net.ConnectException: Connection refused" when you debug a script in the Cisco Customer Response Application (CRA) Editor in a Cisco IP Contact Center (IPCC) Express environment. It also provides a workaround.

Prerequisites

Requirements

Cisco recommends that you have knowledge of these topics:

  • Cisco CallManager

  • Cisco IPCC Express

Components Used

The information in this document is based on these software and hardware versions:

  • Cisco IPCC Express 3.0.x and 3.1.x

  • Cisco CRA Editor 3.0.x and 3.1.x

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Conventions

Refer to Cisco Technical Tips Conventions for more information on document conventions.

Problem

When you attempt to debug scripts with the Cisco CRA Editor, this RMI Error pop-up window appears.

IPCCExp-RMIError-1.gif

Resolution

When the error message is displayed, the ping to the Cisco CallManager server by name fails from the remote client desktop. This indicates the client desktop cannot resolve the name of the Cisco CallManager. To correct this problem verify and/or modify the ccndir.ini file which is located in the c:\Winnt\system32\ccn directory on the client desktop. Use the Cisco CallManager IP address for the LDAPURL property, as shown here.

IPCCExp-RMIError-2.gif

After the ccndir.ini file is modified, below, and the CRA Editor is restarted, and the remote client desktop is able to debug script with the CRA Editor.

IPCCExp-RMIError-3.gif

Related Information

Updated: Oct 26, 2005
Document ID: 45105