This document explains how to troubleshoot when a deleted agent does
not appear in the AppAdmin Inactive Agents List.
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The information in this document is based on these hardware and
The information in this document was created from the devices in a
specific lab environment. All of the devices used in this document started with
a cleared (default) configuration. If your network is live, make sure that you
understand the potential impact of any command.
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The deleted agent resources must appear in the List of Inactive
Agents on the CRS AppAdmin page before they are deleted. In the CRS
AppAdmin Page, choose Subsystems > RmCm
and click Resources.
You can see a link to the Inactive Agents on this
page. Click the link to view the List of Inactive Agents, as
In some cases, when an agent is removed from your IPCC Express server,
an agent resources does not go to the inactive state. You are not able to fully
delete an agent in this situation. The next section describes how to
troubleshoot this issue.
Complete these steps:
Choose CRS AppAdmin > System
> LDAP Information, and make a note of these specified
LDAP Administrator Username
You need to use the Active Directory Services Interface
(ADSI) edit utility in order to manually delete the agent. On the AD
Server, launch the ADSI edit utility and enter the Microsoft Management Console
(MMC) with the username credentials from step 1.
In ADSI, navigate to the Apps Base location from
Drill down to OU=profiles and select
In the right pane of the window, locate the
ciscoCCNocAppProfile for the IPCC express user agent to be
Right click the ciscoCCNocAppProfile for the IPCC
express user agent and choose delete.
If the delete fails, you need to
the correct permissions for the LDAP administrator
username within active directory and try again.
If the delete is successful, choose AppAdmin >
Subsystems > RmCm >
Resources > Inactive Agents and the IPCC
express user agent appears in the list.