This document addresses a common problem that occurs when two IP Phone
features, My Fast Dials and Personal Address Book, are used with Cisco Unified
Communications Manager 5.x/6.x/7.x.
The information in this document is based on Cisco Communications
The information in this document was created from the devices in a
specific lab environment. All of the devices used in this document started with
a cleared (default) configuration. If your network is live, make sure that you
understand the potential impact of any command.
Technical Tips Conventions for more information on document
After Cisco Communications Manager is upgraded from 4.x to 5.x, the My
Fast Dials and Personal Address Book services fail to work, and the
HTTP error 
on the IP Phone screen.
This problem is due to a design change in Cisco Communications Manager
5.x. Prior to Cisco Communications Manager 4.2, the Personal Address Book (PAB)
and My Fast Dials had been composed of a set of Web pages, an IP Phone Web
Service, an ActiveX object, and a library. In Cisco CallManager 5.0, the IP
Phone Web Service was converted from Active Server Pages to JavaServer
In Cisco Unified Communications Manager 5.x, the Personal Address Book
and My Fast Dials have been integrated into the Unified Communications
In the previous release, the Personal Directory had been a subscribed
IP Phone Service. That is, an administrator had to provide the Personal
Directory IP Phone Service prior to the user subscription. For Cisco Unified
Communications Manager 5.x, the Personal Directory is no longer a subscription
service. This eliminates the need for an administrator to provide the
Click the Directories icon for the Personal Directory to
The My Fast Dials and Personal Address Book are now located in the
Personal Directory section.
Choose Directories > Personal Directory >
Login on the IP Phone, and use the UserID and
The My Fast Dials and PAB appear.
Note: If the previous steps did not solve the issue, restart Cisco Tomcat
Service on the server.
Personal Address Book (PAB) and Fast Dials do not log out when a new
user logs into Extention Mobility (EM) on a phone. If you log into PAB and Fast
Dials on a phone and then another user logs into EM on that phone, the PAB and
Fast Dials from the original user remains logged in.
In order to login the EM to get the User Device Profile (UDP), you have
to choose Directories > Personal Directory > Login in
order to login to the PAB and Fast Dials. If you log out from the EM, you must
choose Directories > Personal Directory again in order to
log out from PAB and Fast Dials or else the PAB and Fast Dials are still active
on the phone even though they have logged off from the EM. Refer to Cisco bug
(registered customers only)
for more information.
When you try to access personal directories, the
button directories twice error message appears.
The fix for this issue is documented by Cisco Bug ID
(registered customers only)
Users are unable to change the Fast Dials from the CCMUser
In order to resolve this issue, set the Enterprise parameter
Show Speed Dials to True.
In CIPC, users are able to access Personal directory through
Directories button but not through the Services button.
Complete these steps in order to resolve this issue:
Choose Device > Device Settings > Phone
Services. In the service URL filed in the Personal Directory, set it
to this URL:
Note: Replace the IP address with the IP address of your server.
Set the service type to Standard IP Phone
Save the changes and Update the
The Fast Dials is a service with this URL
name=#DEVICENAME#&service=fd and parameters
userid and pin, case sensitive, where the pin
is configured with masked contents.
If you press a line button linked to the Personal Directory service in
the custom Phone Button Template, which is configured on the phone, then you
can access Fast Dials through the Personal Directory. The Personal Directory
feature set contains your Personal Address Book (PAB) and Fast Dials.
Complete the steps in order to add a new Fast Dial
Press on the Directories button on the IP
Choose Personal Directory > Personal Fast
Press Fast Dial.
Highlight a Fast Dial code that is unassigned and press
Enter a phone number.