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Cisco Unified Communications Manager (CallManager)

Troubleshoot CAR Login Failures

Cisco - Troubleshoot CAR Login Failures

Document ID: 98618

Updated: May 31, 2010

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Introduction

This document describes how to resolve various error messages that appears when users try to log into the CDR Analysis and Reporting (CAR) tool.

Prerequisites

Requirements

Cisco recommends that you have knowledge of this topic:

  • Cisco Unified Communications Manager (CallManager) 4.x

Components Used

The information in this document is based on:

  • Cisco Unified Communications Manager (CallManager) 4.x

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Conventions

Refer to Cisco Technical Tips Conventions for more information on document conventions.

Error: [LDAP Access Error. Contact System Administrator.]

The Cisco Unified Communications Manager (CallManager) is integrated with the Active Directory (AD). Users are unable to log into CAR, and the error message [LDAP Access Error. Contact System Administrator.] displays.

Solution

This error message is likely to appear when you use CAR 3.x or earlier versions. This error message indicates that the c:\CiscoWeb\art\art.ini entry still points to the old Lightweight Directory Access Protocol (LDAP) configuration information.

In order to overcome this error message, delete the ART database and reinstall the CAR plugin.

You can also try this method as an alternative:

On the publisher, choose the C:\DCDSrvr directory path. There is a file named DirectoryConfiguration.ini. This file contains the LDAP information. Because the Active Directory (AD) is used instead of the Data Connection (DC) Directory, the file contents can be empty or not updated with the correct directory access information. Try to populate the DirectoryConfiguration.ini file if the file is empty.

In an Active Directory integration environment, the file contents must appear as shown in this output:

[ldap]
ldapURL=ldap://10.30.1.30:389
dn=cn=Administrator, cn=Users, dc=unitydomain3,dc=cisco,dc=com
passwd=1c021e082d071d08
ciscoBase=ou=Cisco, dc=unitydomain3,dc=cisco,dc=com
dirType=ADS
dirAccess=false
useSSL=false

Make any necessary modifications if the file contents do not appear as shown.

Open C:\dcdsrvr\Config\UMDirectoryConfiguration.ini, and verify the UseSSL=false.

Restart IIS, WWW Publishing, Cisco Tomcat, and Cisco CAR services from Windows services.

This issue can also occur when the CallManager hard drive is full. If this is the case, a hard-disk cleanup takes care of the LDAP issue.

If these workarounds do not fix the problem, reinstall the AD plugin.

Error: DCD090000000: Cannot continue with log-on because Profile "Default Profile" has no Admin Node DN configured

Users are unable to log into CAR, and this error message appears:

DCD090000000:
Cannot continue with log-on because Profile "Default Profile" has no Admin Node DN
configured.

Solution

Perform these steps to resolve the issue:

  1. Go to Start > Programs > DC Directory Administrator.

  2. The first screen shows Default Profile. Click the Change button, and go to Default Profile Properties.

  3. Fill out the information EXACTLY as follows:

    Profile Name: Default Profile
    Admin Node DN: /O=cisco.com
    Current User DN: /O=cisco.com/CN=Directory Manager
    Primary Login Server:
    
  4. Click Apply > Ok > Close. Now, you can log into the DC Directory Administrator with user name "Directory Manager" and your DCD Password.

Error: The requested resource (/art/Logon.jsp) is not available

When you select CDR Analysis and Reporting from the Tools menu in Cisco CallManager, this error message appears:

HTTP Status 404 - /art/Logon.jsp
type Status report
message /art/Logon.jsp
description The requested resource (/art/Logon.jsp) is not available.

Solution

Perform these steps to resolve the issue:

  1. Add CCMServiceRW to the administrative group and then check the security settings under c:\dcdsvr\log. If this user has only Read access, you need to assign Write capabilities to the user in order to resolve the issue.

  2. Restart the Tomcat, IIS, and DC Directory services.

Error: The requested resource (/car/j_security_check) is not available

When you choose CDR Analysis and Reporting from the Tools menu in CUCM 7.x, this error message appears:

HTTP Status 404 - /car/j_security_check
type Status report
message /car/j_security_check
description The requested resource (/car/j_security_check) is not available.

Solution

In CUCM 7.x, perform these steps to log on to CAR:

  1. Go to Cisco Unified Serviceability, and choose Tools > CDR Analysis and Reporting.

  2. From the web browser, enter https://x.x.x.x:8443/car.

  3. After the CAR logon window displays, enter user ID in the User Name field.

  4. Enter your password in the Password field.

  5. Click Login.

Related Information

Updated: May 31, 2010
Document ID: 98618