This document describes the workaround for the error message that is
received when you upgrade the operating system (OS) of Cisco Unified
Cisco recommends that you have knowledge of Cisco Unified
The information in this document is based on Cisco Unified
Communications Manager 4.x.
The information in this document was created from the devices in a
specific lab environment. All of the devices used in this document started with
a cleared (default) configuration. If your network is live, make sure that you
understand the potential impact of any command.
Technical Tips Conventions for more information on document
When you upgrade the operating system (OS) of Cisco Unified
Communications Manager, this error message displays:
Unless otherwise indicated, these errors are
non-critical in nature. Potential critical Error encountered running
cpSATARAID2.exe /s /f. It returned a value of "2". Please refer to patch
documentation to determine potential severity of
This error message is not critical in nature. It is more of an
When the user installed the OS upgrade, the OS upgrade tried to install
the Adaptec Embedded Serial ATA HostRAID Driver for the Windows 2000/Server
2003 component with cpSATARAID2.exe /s /f. This component provides support for
the Adaptec Embedded Serial ATA HostRAID Adapter.
In the error message, the parameters /s/f signify
The likely cause of the error message is the inability of the installer
to stop a service (stopping services failure).
In order to overcome this error message, reboot the server and continue
with the installation.
A reboot forces the services to stop and start, or, if they were stuck,
to kill the process. This solves the stopping services failure and enables a