When a user accesses a Call Detail Records (CDR) search from CDR
Analysis and Reporting (CAR) in Cisco CallManager, the user receives the
Error Code 10012 Database error Contact System
Administrator error message. This document explains the
recommended workaround for this error message .
Cisco recommends that you have knowledge of these topics:
The information in this document is based on these versions:
The information in this document was created from the devices in a
specific lab environment. All of the devices used in this document started with
a cleared (default) configuration. If your network is live, make sure that you
understand the potential impact of any command.
Technical Tips Conventions for more information on document
The Error Code 10012 Database error Contact System
Administrator error message is likely to occur when the Cisco
CallManager CAR user tries to perform a Structured Query Language (SQL) query
for the CDR database.
Complete these steps in order to resolve this issue:
Check whether you have the DBL monitor service running on the
Publisher and the Subscriber.
Check whether you have the CDR insert service running on the
If all of these services are running on the respective
CallManagers, then stop and start them.
You can restart these services because call processing is not
This error message might also be a result of an insufficient
permissions issue in the CDR database. If so, complete these
Choose Start > Programs > SQL Server > Enterprise
Manager in order to open the SQL Enterprise
Choose Security > Logins.
Right-click on the <Servername>\CCMServiceRW
Choose Properties > Database
Check CDR, and click on Public
Click OK in order to close the
In the Enterprise Manager, choose
Choose CDR > Users.
Right-click on the user CCMServiceRW >
Properties, and check db_owner.
Complete steps 8 and 9 for all these users: