When a user tries to install Microsoft Operating System hot fix
MS06-040 on a Cisco CallManager Server, the installation fails with the error
message You do not have permission to update <OS name>.
Please contact your system administrator. Note that only the
installation of Cisco supplied Microsoft patches for Cisco CallManager servers
are supported. You can download these patches from the
(registered customers only)
There are no specific requirements for this document.
The information in this document is based on these software and
Cisco CallManager 4.x and later
Cisco 7800 Series Media Convergence Server (MCS) that runs Microsoft
Windows 2000, Microsoft Windows 2003, or Microsoft Windows XP
The information in this document was created from the devices in a
specific lab environment. All of the devices used in this document started with
a cleared (default) configuration. If your network is live, make sure that you
understand the potential impact of any command.
Technical Tips Conventions for more information on document
When a user tries to install the Microsoft Windows hot fix MS06-040 on
Cisco CallManager 4.x, the installation fails with the error message
You do not have permission to update <OS name>. Please
contact your system administrator.
Some Microsoft software updates use Update.exe as the Setup program.
Update.exe versions 18.104.22.168 and later require that the user who installs the
software update be an administrator with certain user rights. If a user does
not have the required user rights and tries to install a software update
package that uses Update.exe, this error message can appear. Refer to
Microsoft Knowledge Base Article – 888791 (The user rights that
are required by Update.exe)
for further configuration information.
Note: In order to determine whether a software update uses Update.exe as
the Setup program for packages released after July 2004, examine the Installer
Engine value on the Version tab of the Properties dialog box for the software
update package. For packages released before July 2004, you must extract the
package contents to determine which installer is used and what version it
In order to determine the missing user right, examine the installation
log file. The installation log file contains this error message:
2.744: d:\aab949b8ae7e35434dde6b\update\update.exe (version X.X.X.X)
2.744: Failed To Enable SE_SECURITY_PRIVILEGE
2.754: Setup encountered an error: You do not have permission
to update OS_name. Please contact your system administrator.
2.764: You do not have permission to update OS_name.
Note: OS_name represents the operating
system name, SE_SECURITY_PRIVILEGE represents
the missing user right, and X.X.X.X represents
the version number.
In order to resolve the issue, modify your Local Administrator Account
to have the necessary user rights. These user rights are required by
Back up files and directories
Restore files and directories
Manage auditing and security logs
Take ownership of files or other objects
Shutdown the system
Complete these steps in the local machine in order to view and modify
Choose Start > Programs >
Administrative Tools > Local Security
Under Security Settings, click Local Policies, and
then click User Rights Assignments.
In order to assign the required policies listed earlier in this
document, right-click the policy, click Security, and then add
the Local Administrator to this policy.