The Cisco CallManager uses the route plan to route both internal
calls, external, and public switched telephone network (PSTN) calls. Route
patterns, route filters, route lists, and route groups provide flexibility in
network design. Route patterns work in conjunction with route filters to direct
calls to specific devices and to include or exclude specific digit patterns.
You can use route patterns to include and exclude digit patterns. Route filters
are used primarily to include digit patterns. Route lists control the selection
order of the route groups. Route groups set the selection order of the gateway
This document discusses how to troubleshoot the issues with route plans
Cisco recommends that you have knowledge of these topics:
The information in this document is based on Cisco CallManager version
3.x and later.
The information in this document was created from the devices in a
specific lab environment. All of the devices used in this document started with
a cleared (default) configuration. If your network is live, make sure that you
understand the potential impact of any command.
Technical Tips Conventions for more information on document
After you press the access number for the outside line (for example, 9)
you do not receive the secondary dial tone until the third or fourth number is
The problem can be that there is a 9.@ route pattern with the
Provide Outside Dial Tone option checked and a 911 route
pattern without the Provide Outside Dial Tone option checked.
Therefore, when you dial a 9, there are two route patterns that match while
Cisco CallManager does the digit analysis. The patterns that match are 9.@ and
911. Since there are two potential matches, and Cisco CallManager does not know
which pattern to match exactly, no dial tone is generated. Once you hit another
digit that is not a 1, then you get the dial tone because you have matched 9.@.
If you hit 9 and then a 1, you still do not get dial tone because it could
still potentially match either pattern.
The only time the Cisco CallManager provides outside dial tone is when
all the route patterns that can possibly match after you dial 9 have
the Provide Outside Dial Tone option checked. If some of the
patterns do not have this option checked, that is when you do not get the
outside dial tone.
In order to resolve the issue, check the Provide Outside Dial
Tone option on the 911 route pattern.
Refer to these documents for route pattern configuration and