This document explains what to do after you upgrade Cisco CallManager
and find that you only have two available ring types on your Cisco IP
This document is intended for personnel involved with IP Telephony
networks and with knowledge of basic Cisco CallManager Administration.
The information in this document is not specific for any version of
The information in this document was created from the devices in a
specific lab environment. All of the devices used in this document started with
a cleared (default) configuration. If your network is live, make sure that you
understand the potential impact of any command.
Refer to the
Technical Tips Conventions for more information on document
This problem has these symptoms:
After you upgrade Cisco CallManager, when you try to change the ring
type on an IP phone, it displays Bad Ring List
File and only two ring types appear:
Before the upgrade, several other ring types were
The list of ringers to choose from contains only chirp
The ringlist.xml file is not loaded
Follow these instructions to solve the problem:
From the Cisco CallManager Administration page, choose
Service > Service Parameters.
Select the server and then select Cisco TFTP from
the Service list.
Click the Advanced button.
Set Enable Caching of Files at Startup to False
(this is set to True by default).
Click Update to update the settings.
Note: If you have done an upgrade from Cisco CallManager 3.3 to 4.0 you
also need to set the Enable Caching of Configuration Files field to
False. This recreates the configuration files and might take a
long time if a large number of devices exist on the network.
If, after you follow these instructions, the issue is not solved
and you still only see two ring types, complete these
Reset the Cisco IP Phone. Refer to
a Phone for more information.
Stop and then start the Cisco TFTP service. Refer to
Reset the Cisco IP Phone to factory defaults as described in the
7900 Series IP Phones to Factory Defaults.
If Step 6 does not solve the problem,
open a service request
(registered customers only)
Support and provide this information:
Choose Start > Run.
Enter cmd in the Open
A DOS prompt appears.
On the DOS command prompt, type tftp localhost get
Forward the results of that command. Cisco Technical Support then
provides you with the latest load for your specific phone.
Note: A field notice has been published to address this issue. For
further information, refer to
CallManager 3.2(1) Corrupts IP Phone Ring List.