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Cisco Unified Communications Manager (CallManager)

Cisco CallManager: Restoring a Lost ART / CAR Password

Cisco - Cisco CallManager: Restoring a Lost ART / CAR Password

Document ID: 22020

Updated: Mar 06, 2009

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Introduction

This document explains the procedures you use to log into the Administrative Reporting Tool (ART) and the CDR Analysis and Reporting (CAR) Tool for Cisco CallManager and to reset a lost password. The procedure is slightly different in Cisco CallManager 3.1 and in Cisco CallManager 3.3 and 4.x.

Prerequisites

Requirements

There are no specific requirements for this document.

Components Used

The information in this document is based on these software and hardware versions:.

  • Cisco CallManager 3.0 or later

  • ART 1.0(1) or later

  • Cisco CAR 3.2 and 3.3

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Conventions

Refer to Cisco Technical Tips Conventions for more information on document conventions.

Restore a Lost ART/CAR Password in Cisco CallManager Versions 3.0, 3.1, and 3.2

Complete these procedures to restore a lost ART/CAR password.

Find a Valid User Name

Complete these steps to find a valid user name.

  1. Select Start > Programs > DC Directory Administrator from Cisco CallManager.

  2. Select Default Profile for the Profile Name and click Next from the DC Directory Admin log on window.

    restore-art-car-pwd-1.gif

  3. Type Directory Manager in the User Name field.

  4. Type ciscocisco in the Password field as the default password and click Finish.

    restore-art-car-pwd-2.gif

  5. Select cisco.com > Users, right-click CiscoAdminRepToolAdminGroupUsers, and select Properties.

    restore-art-car-pwd-3.gif

  6. Click Properties and select the Contact tab.

  7. Ensure that the value in the Directory Name field is a valid ART user. Use this value to determine the password.

    restore-art-car-pwd-4.gif

Determine the Password

Complete these steps to determine the password:

  1. Select User > Global Directory from the Cisco CallManager Administration page.

  2. In the User Search field, type the user name found from the Directory Name field and click Search.

    restore-art-car-pwd-5.gif

  3. Select the user, set the password for this user, and click Update.

    restore-art-car-pwd-6.gif

  4. Log into ART using the user name and password that you just reset.

    restore-art-car-pwd-7.gif

  5. Click OK.

Restore a Lost ART/CAR Password in Cisco CallManager 3.3 and 4.x

Use these procedures to restore a lost ART/CAR password in Cisco CallManager 3.3 and 4.x.

Find a Valid User Name

Complete these steps to find a valid user name.

  1. Select Start > Programs > DC Directory Administrator from Cisco CallManager.

  2. Select Default Profile for the Profile Name and click Next from the DC Directory Admin log on window.

    restore-art-car-pwd-8.gif

  3. Type Directory Manager in the User Name field.

  4. Type ciscocisco in the Password field or the password you set for DC Directory Admin and click Finish.

    restore-art-car-pwd-9.gif

  5. From the Directory, drill down to cisco.com > Groups, right-click CiscoAdminRepToolAdminGroupUsers, and select Properties.

    restore-art-car-pwd-10.gif

  6. The properties window appears. Listed in the Member window are the usernames of the users who are Administrators in ART/CAR. In this example that user has the username duke. Use this value to determine the password.

    restore-art-car-pwd-11.gif

Determine the Password

Complete these steps to determine the password.

  1. Select User > Global Directory from the Cisco CallManager Administration page.

  2. In the User Search field, type the user name found from the Directory Name field and click Search.

    restore-art-car-pwd-12.gif

  3. Select the user. Once the user page comes up click on the Change button beside the User Password.

    restore-art-car-pwd-13.gif

  4. Enter your new password and click Update and Close.

    restore-art-car-pwd-14.gif

    Note: With Cisco Callmanager 4.x, when you open the Cisco CallManager Administration Page using Microsoft Internet Explorer, a second login window prompt for the username and password appears. This occurs when SUN JRE is used in Internet Explorer. Complete these steps to disable the second authentication box that pops up when you access the Cisco CallManager Administration Page:

    1. Go to Internet Explorer

    2. Select Tools > Internet Options > Advanced > Java (Sun).

    3. Uncheck Use Java 2 v1.4.2_0x for <applet>[requires restart].

    4. Reload the Internet Explorer page.

  5. Log into ART with the https://<ip address ccm>/art/Logon.jsp URL and use the username and password that you just reset.

    restore-art-car-pwd-15.gif

  6. Click OK.

Reset the Username and Password to the Default

In the event that you do not have access to the Global Directory in Cisco CallManager to change the password, an alternative method to get into CAR is to reset the login password to the default. The default is username=admin, password=admin. Once reset, you can log into CAR and assign administrator privileges for CAR to any user.

  1. Select Start > Programs > DC Directory Administrator from Cisco CallManager.

  2. Select Default Profile for the Profile Name and click Next from the DC Directory Admin log on window.

    restore-art-car-pwd-16.gif

  3. Type Directory Manager in the User Name field.

  4. Type ciscocisco in the Password field or the password you set for DC Directory Admin and click Finish.

    restore-art-car-pwd-17.gif

  5. From the Directory, drill down to cisco.com > Groups, right-click CiscoAdminRepToolAdminGroupUsers, and select Delete. This resets the username and password to the default value which is username=admin, password=admin.

    restore-art-car-pwd-18.gif

  6. Go to the CAR tool and log in with the default username=admin, and password=admin.

    Note: Click the CDR Analysis and Reporting under the Tools menu of the Cisco Service configuration window to login to CAR.

    restore-art-car-pwd-19.gif

  7. Once logged in, click on Admin Rights, enter the username you want to give Admin Rights, and click Add.

    restore-art-car-pwd-20.gif

  8. Click Update to complete the process.

    restore-art-car-pwd-21.gif

  9. You are now only able to login to CAR using this username.

Related Information

Updated: Mar 06, 2009
Document ID: 22020