This document explains the workaround for the Replies
contain error,[ErrorCode]: 13,[ErrorMsg]: RISDC data collection
disabled error message that appears when you run the Real Time
Monitoring Tool (RTMT) on Cisco Unified Communications Manager
There are no specific requirements for this document.
The information in this document is based on Cisco Unified
Communications Manager (CallManager) 4.x.
The information in this document was created from the devices in a
specific lab environment. All of the devices used in this document started with
a cleared (default) configuration. If your network is live, make sure that you
understand the potential impact of any command.
Technical Tips Conventions for more information on document
The RTMT does not work, and these error messages appear:
Replies contain error,[ErrorCode]: 13,[ErrorMsg]: RISDC data collection disabled
Error polling alert status - RISDC data collection disabled
These error messages, prompted by the Real Time Monitoring Tool,
usually appear because a Service Parameter is not enabled.
In order to overcome these error messages:
Choose Cisco RIS Data Collector from the Service
Locate Data Collection Enabled, and make sure the
value is set to True