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CDR Analysis and Reporting (CAR) Tool Error Message: Error Code: 10011, System Error. Contact System Administrator

Cisco - CDR Analysis and Reporting (CAR) Tool Error Message: Error Code: 10011, System Error. Contact System Administrator

Document ID: 100302

Updated: Nov 23, 2011

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Introduction

This document explains the recommended workaround for the Error Code: 10011, System Error. Contact System Administrator error message that appears when an attempt is made to generate several CDR Analysis and Reporting (CAR) reports.

For information on how to troubleshoot the CDR issue in the latest versions of Cisco Unified Communications Manager (CallManager), refer to CallManager 5.x/6.x/7.x/8.x : CDR/CMR Error.

Prerequisites

Requirements

Cisco recommends that you have knowledge of these topics:

  • Cisco Unified Communications Manager (CallManager) 4.x

  • Cisco Call Detail Record (CDR) Analysis and Reporting (CAR)

Components Used

The information in this document is based on Cisco Unified Communications Manager (CallManager) 4.x.

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Conventions

Refer to Cisco Technical Tips Conventions for more information on document conventions.

Problem

In Cisco Unified Communications Manager (CallManager) 4.x, on the CAR Grant/Revoke CAR Admin Rights web page, this error message returns when a search is attempted with a blank field or a first or last name:

Error Code  Error Description 10011  System Error. Contact System Administrator

Solution

In order to overcome this problem, do not use the search option within the Grant/Revoke CAR Admin Rights web page. Instead, type the user ID and click Add.

Problem

When CDRs are exported to file, the 10011 System Error. Contact System Administrator error message appears:

CARerror-1.gif

CDRs are present in the database and can be browsed, but the export to file option cannot be used.

Solution

This error message is likely to appear when the Cisco Unified Communications Manager (CallManager) 4.1.3 is used.

In order to overcome this issue, upgrade the Cisco Unified Communications Manager to version 4.2 or later, which is available from Cisco Downloads (registered customers only) .

Related Information

Updated: Nov 23, 2011
Document ID: 100302