This document explains the recommended workaround for the
Error Code: 10011, System Error. Contact System
Administrator error message that appears when an attempt is
made to generate several CDR Analysis and Reporting (CAR) reports.
For information on how to troubleshoot the CDR issue in the latest
versions of Cisco Unified Communications Manager (CallManager), refer to
5.x/6.x/7.x/8.x : CDR/CMR Error.
Cisco recommends that you have knowledge of these topics:
The information in this document is based on Cisco Unified
Communications Manager (CallManager) 4.x.
The information in this document was created from the devices in a
specific lab environment. All of the devices used in this document started with
a cleared (default) configuration. If your network is live, make sure that you
understand the potential impact of any command.
Technical Tips Conventions for more information on document
In Cisco Unified Communications Manager (CallManager) 4.x, on the CAR
Grant/Revoke CAR Admin Rights web page, this error message
returns when a search is attempted with a blank field or a first or last
Error Code Error Description 10011 System Error. Contact System Administrator
In order to overcome this problem, do not use the search option within
the Grant/Revoke CAR Admin Rights web page. Instead, type the
user ID and click Add.
When CDRs are exported to file, the 10011 System Error.
Contact System Administrator error message appears:
CDRs are present in the database and can be browsed, but the export to
file option cannot be used.
This error message is likely to appear when the Cisco Unified
Communications Manager (CallManager) 4.1.3 is used.
In order to overcome this issue, upgrade the Cisco Unified
Communications Manager to version 4.2 or later, which is available from
(registered customers only)