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Cisco Unified Call Services, Universal Edition

Java Errors or "Windows Error 3" with Installation of Voice Software

Cisco - Java Errors or "Windows Error 3" with Installation of Voice Software

Document ID: 91679

Updated: Jul 05, 2007

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Introduction

This document explains how to force audium.exe to use a particular Java installation, which can resolve certain issues on a machine with multiple Java installations.

Prerequisites

Components Used

The information in this document is based on Cisco Unified Call Services, Universal Edition, and Cisco Unified Call Studio, Universal Edition.

Conventions

Refer to Cisco Technical Tips Conventions for more information on document conventions.

Background Information

Symptoms: The user uses Windows. An error displays at the installation of voice software, for example, audium.exe or another installer, which indicates a Java problem. One such error message is this:

Windows error 3 occurred while loading the Java VM

Resolution: A voice installer can be forced to use a particular Java installation rather than the default. With this, you can be sure that it uses a supported Java version. Follow this procedure:

  1. Open a console, for example, Start -> Run... -> cmd.

  2. Navigate to the location of the installer file.

  3. Run the installer with the LAX_VM option followed by the full path to the desired java.exe, for example,

    audium.exe LAX_VM "C:\Program Files\Java\j2re1.4.2_08\bin\java.exe"
    

Related Information

Updated: Jul 05, 2007
Document ID: 91679