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Cisco IP SoftPhone

Associating Users with CTI Ports

Cisco - Associating Users with CTI Ports

Document ID: 24919

Updated: Feb 02, 2006

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Contents


Introduction

This document will explain how to associate a CTI port to a user's account. Attaching a CTI port to a user's account allows the user to have a "controlled line" in Cisco IP SoftPhone. These lines are the equivalent of each extension that might appear on a conventional phone.

This document is part of a document set. For information on the rest of these documents, consult the index for this set: Installing and Configuring Cisco IP SoftPhone.

This document uses the Default Device Pool. In addition, all Locations are set to <None>, all Calling Search Spaces are set to <None> and all Partitions are set to <None>. Please make sure to adapt these fields' values to your topology when appropriate.

Prerequisites

Readers of this document should be knowledgeable of the following:
  • Cisco CallManager Administration

  • Windows 2000 Terminal Services

Hardware and Software Versions

The information in this document is based on the software and hardware versions below.
  • Cisco CallManager version 3.0 (revision 6 or later)
  • Cisco CallManager 3.1 & 3.2 require Cisco IP SoftPhone Version 1.2 or later
  • Windows 95, Windows 98, Windows NT 4.0 (SP4 or greater), or Windows 2000

Opening Cisco CallManager Administration

Enter the URL: http://servername/ccmadmin, where servername is either the name or IP address of your Cisco CallManager system, in order to open the Cisco CallManager Administration page.

Using the Search Function in the Global Directory to Locate the User

Go to User > Global Directory.

This opens the User Information page. Type the name of the user you want to associate with a CTI Port and click Search.

This brings up the User Information window. Click the person's name.

The page refreshes and brings up the user's information.

Assigning Devices to Users

Click Device Associations. The page refreshes and brings up the Available Device List Filters page. If your system has a large number of devices, you may want to use a filter to search. Devices may be searched by device name or extension number, in a similar fashion to the Advanced User Search. Click Select Devices to begin the Search.

In this case we have two CTI ports created with the directory numbers 2200 and 2201. A search brings up the following:

Enable the checkbox next to the Cisco IP Phone icon and click Update and then Insert.

Devices with multiple extensions associated with them appear multiple times in the list, and checking one of the entries in the list causes the other one to be checked as well. If a device is checked, a radio button appears next to the extension for that device, which allows that extension to be selected as the primary extension for that user.

By default the Primary Extension will assign itself to the first CTI port that gets checked.

Caution: Checking one of these buttons will cause Cisco IP SoftPhone to bring up the primary extension as the only controlled line. If multiple lines are desired, do not mark a primary line.

To remove the primary line, click No Primary Extension.

Click Select Devices. If your system has a large number of devices you may want to use a filter to search. Devices may be searched by device name or extension number, in a similar fashion to the Advanced User Search.


Enable the checkbox next to the Cisco IP Phone icon and click Update and then Insert.

Devices with multiple extensions associated with them appear multiple times in the list, and checking one of the entries in the list causes the other one to be checked as well. If a device is checked, a radio button appears next to the extension for that device, which allows that extension to be selected as the primary extension for that user.

Caution: Checking one of these buttons will cause Cisco IP SoftPhone to bring up the primary extension as the only controlled line. If multiple lines are desired, do not mark a primary line.

Once you have finished associating devices, click Update to add the information, or click Personal Information to see the user's information.

Clicking Update will bring up a window that looks something like this:

You have now completed this task. Return to the index page.


Related Information


Updated: Feb 02, 2006
Document ID: 24919