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Cisco VPN 5000 Client

How to Manually Uninstall the Cisco VPN 5000 Client for Windows 2000 and XP

Cisco - How to Manually Uninstall the Cisco VPN 5000 Client for Windows 2000 and XP

Document ID: 15324

Updated: Apr 04, 2008

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Introduction

This document describes how to uninstall the Cisco VPN 5000 Client for Windows 2000 and XP. The procedure in this document should be used only after an unsuccessful uninstall or install of the VPN 5000 Client.

Prerequisites

Requirements

Before you begin the uninstall, follow these steps:

  1. Back up your registry.

  2. Delete the Compatible/Cisco Systems VPN Adapter from the Local Area Connection properties found in the Control Panel: either right-click My Network Places on your Desktop and select Properties, or navigate there through your Control Panel.

  3. Reboot your workstation in Safe Mode: press the F8 button when Windows 2000 is starting to boot and select Safe Mode.

Components Used

The information in this document is based on these software and hardware versions:

  • Cisco VPN 5000 Client for Windows

  • Microsoft Windows 2000 Operating System

  • Microsoft Windows XP Operating System

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Conventions

For more information on document conventions, refer to the Cisco Technical Tips Conventions.

Unwise Utility

The best way to uninstall the VPN 5000 Client is to issue this command:

C:\Progra~1\IntraP~1\UNWISE /A /S C:\Progra~1\IntraP~1\install.log

Note: The drive letter could be C or any drive letter. Check on which drive the VPN 5000 client is installed before you issue this command. Reboot the PC after the VPN 5000 client uninstall.

This command silently and completely removes all of the components of the VPN 5000 Client from the PC.

Manually Uninstalling the VPN 5000 Client for Windows 2000

You can uninstall the VPN Client with the Add/Remove Programs option in the Control Panel, or you can use the unwise.exe utility found in the Intraport Client folder.

Note: If the above does not work, proceed to next steps.

After you have completed the above prerequisites, perform these steps in order to uninstall the VPN Client:

  1. From your desktop, select Start > Run and type regedit.

  2. Select HKEY_LOCAL_MACHINE > SYSTEM > CurrentControlSet > Control > Class and look for a key with a default value of Network Adapters. Its key is {4D36E972-E325-11CE-BFC1-08002BE10318} and it is subject to change.

  3. Under the Network Adapters key, there should be many numbered adapters (0000 and so forth). Find the key with a ProviderName value of Compatible Systems/Cisco Systems and delete this whole key.

    If there have been multiple installations of the client, then there may be several keys; delete them all.

  4. Select HKEY_LOCAL_MACHINE > SYSTEM > CurrentControlSet > Services and and delete the Step key.

    Note: Repeat Steps 2 through 4 for HKEY_LOCAL_MACHINE > SYSTEM > ControlSet002, if it exists.

  5. Search for the Step key.

  6. Remove any folder called Step or StepMP, or any folder that has Step or StepMP in it. Do not delete anything that says Stepping. Also delete the Ndisbugfix folders.

    You will not be able to delete anything in the Legacy folders (this is OK).

  7. Open the System Control Panel and select Hardware > Device Manager > Network Adapters.

  8. Look for your Ethernet adapter name with Compatible Systems/Cisco Systems VPN Adapter appended to it and delete it. Also, delete everything that is bound to the Cisco VPN Adapter.

  9. Reboot your machine in non-safe mode and go back into Network Properties to verify that the Cisco VPN Adapter has been deleted.

  10. Reboot.

If the above steps do not work and you are still getting errors that indicate that you need to uninstall the VPN 5000 Client (especially when you are migrating from the VPN 5000 Client to the VPN 3.x Client), then follow these steps:

  1. Go to the Registry Editor, select Start > Run, and type regedit.

  2. Highlight My Computer, select Edit > Find (Ctrl-F), and search for keys with either Compatible, Cisco, or Intraport. Delete them.

    vpn5K_uninstall_01.gif

  3. Continue until you have finished searching.

Manually Uninstalling the VPN 5000 Client for Windows XP

After you have completed the above prerequisites, you can uninstall the VPN Client with the Add/Remove Programs option in the Control Panel, or you can use the unwise.exe utility (the better option) found in the Intraport Client folder.

Related Information

Updated: Apr 04, 2008
Document ID: 15324