Cisco Email Security Appliance

ESA FAQ: How do you whitelist recipient or sender emails?

Document ID: 117913

Updated: Jul 11, 2014

Contributed by Kevin Luu, Cisco TAC Engineer.



This document describes how to whitelist recipient or sender emails on the Cisco Email Security Appliance (ESA).



Cisco recommends that you have knowledge of these topics:

  • Cisco ESA
  • AsyncOS

Components Used

The information in this document is based on the Cisco ESA that runs any version of AsyncOS.

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

How do you whitelist recipient or sender emails?

Complete these steps in order to whitelist recipient emails so that traffic that flows towards the recipient is not blocked by an Anti-Spam program or content filtering:

  1. If you do not already have an appropriate skip AS scanning policy, then navigate to Mail Policies > Incoming Mail Policies and click Add Policy.

  2. Name the policy and order it appropriately.

    Note: Parsing of the policies occurs in top-down order, so ensure that you place your new policy above any broader catch-groups.

  3. Choose Recipient, add the recipient(s) email address, and click Add.

  4. Click Submit.

  5. Disable spam filtering, content filtering, and any other services that you do not wish to have applied to this recipient.

  6. Commit the changes.

Note: This procedure is the same when you attempt to whitelist a sender email address, but you choose Sender in Step 3.

Updated: Jul 11, 2014
Document ID: 117913