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Cisco Email Security Appliance

Reset Your Administrator Password

Document ID: 117866

Updated: Mar 19, 2015

Contributed by Sandeep Minhas and Robert Sherwin, Cisco TAC Engineers.

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Introduction

This document describes how to reset your lost administrator password.

Prerequiste

Cisco recommends that you have knowledge of these topics:

  • Cisco Email Security Appliance (ESA)
  • Cisco Web Security Appliance (WSA)
  • Cisco Security Management Appliance (SMA)

Instructions

Follow these steps in order to reset your admin password on your Cisco content security appliance.

  1. Contact Customer Support for a temporary admin password. You need to provide the serial number of the appliance.
  2. When you receive the temporary admin password, access the appliance via a serial connection:
    Bits per second: 9600
    Data bits: 8
    Parity: None
    Stop bits: 1
    Flow control: Hardware
  3. Log in as user adminpassword.
  4. Enter the temporary admin password that you received from the Customer Support Engineer and press Return.
  5. Enter the new password that will be used for the admin user.
    AsyncOS myesa.local (ttyv0)

    login: adminpassword
    Password: <<<WILL REMAIN BLANK AS YOU ENTER IN THE TEMP PASSWORD>>>
    Last login: Fri Feb 6 20:45 from 192.168.0.01
    Copyright (c) 2001-2013, Cisco Systems, Inc.

    AsyncOS 8.5.6 for Cisco C370 build 092
    Welcome to the Cisco C370 Email Security Appliance
    Chaning local password for admin
    New Password: <<<WILL REMAIN BLANK AS YOU ENTER IN THE NEW PASSWORD>>>
    Retype New Password: <<<WILL REMAIN BLANK AS YOU ENTER IN THE NEW PASSWORD>>>

    AsyncOS myesa.local (ttyv0)

    login: admin
    Password: <<<USE NEW PASSWORD AS SET ABOVE>>>
Updated: Mar 19, 2015
Document ID: 117866