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Cisco Email Security Appliance

ESA FAQ: Amber/Orange/Blue Indicator Lights and Front LCD Panel Messages

Document ID: 117838

Updated: Jul 29, 2014

Contributed by Nasir Shakour and Robert Sherwin, Cisco TAC Engineers.

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Introduction

This document describes the significance of system inidcator light color and messages that can appear on the front liquid crystal display (LCD) panel of a Cisco Email Security Appliance (ESA), Web Security Appliance (WSA), or Security Management Appliance (SMA).

Prerequisites

Requirements

There are no specific requirements for this document.

Components Used

Cisco recommends that you have knowledge of these topics:

  • Cisco ESA models C3X0, C6X0, and X10X0 (2 RU size)
  • Cisco WSA models S3X0 and S6X0 (2 RU size)
  • Cisco SMA models M3X0, M6X0, and M10X0 (2 RU size)

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Note: This document does not apply to the C1X0, M1X0, or S1X0 (1 RU size) appliances, and also does not apply to the Cisco Unified Computing System (UCS) chassis CX80, MX80, or SX80 appliances.

Note: Please consult the Announced Hardware Product Life Cycle, as this information is merely provided as a courtesy for the mentioned appliances that might have already passed their end-of-life for supportability.

Background Information

Prior to the CX80 appliances, the 2 RU size chassis that were manufactured for the ESA, WSA, and SMA were built on Dell's 2650-series chassis.

As a result, the messages that can appear in the front panel display are documented at Dell's web site in the PowerEdge 2650 Systems Users Guide.

What does it mean when the system indicator light is blinking blue?

If the system indicator light on your appliance is blinking blue, this is not a problem. This is only used for system identification. The idea behind system identification is that you may have several security appliances in a rack and they all look the same. If you want to find a particular appliance in a rack, you press the identification button, which is the small button on the back labeled with the letter "i" in a circle. If you press the identification button, the system indicator in the front blink blue and the identification LED in the back blink blue. When you are finished, press the identification button one more time and the light will stop blinking blue.

What does it mean when the system indicator light is blinking orange?

If the system indicator light on your appliance is blinking amber/orange, it means that there is a serious hardware problem that requires immediate intervention.

Behind the bezel of your appliance (except on C1x0 and S1x0 Series appliances) there is a small LCD panel that displays additional error information. Tilt the bezel downward (no tools required) and copy the error code that appears on the display. Then, contact Cisco Customer Support in order to resolve the issue.

What messages can appear on the front LCD panel of the security appliance?

In general, any error message that appears in the front panel display of an appliance is indicative of a serious hardware problem that requires immediate remediation. The only exception to this are the E0876/POWER PS or the E0880/INSUFFICIENT PS error messages. While these can indicate a defective power supply, they can also be caused by a power supply that is unplugged or has been pulled out of the system chassis. Before swapping a system with these error messages, you should verify that the power supplies are firmly seated and that both power cords are plugged into working outlets.

This table lists the messages that can appear on the front LCD panel of an appliance:

Line 1 Messages

Line 2 Messages

Causes

E0000

OVRFLW CHECK LOG

LCD overflow message.

A maximum of three error messages can display sequentially on the LCD. The fourth message displays as the standard overflow message.

E0119

TEMP AMBIENT

Ambient system temperature is out of acceptable range.

E0119

TEMP BP

Backplane board is out of acceptable temperature range.

E0119

TEMP CPU n

Specified microprocessor is out of acceptable temperature range.

E0119

TEMP SYSTEM

System board is out of acceptable temperature range.

E0212

VOLT 3.3

System power supply is out of acceptable voltage range; faulty or improperly installed power supply.

E0212

VOLT 5

E0212

VOLT 12

E0212

VOLT BATT

Faulty battery; faulty system board.

E0212

VOLT BP 12

Backplane board is out of acceptable voltage range.

E0212

VOLT BP 3.3

E0212

VOLT BP 5

E0212

VOLT CPU VRM

Microprocessor VRM voltage is out of acceptable range; faulty or improperly installed microprocessor VRM; faulty system board.

E0212

VOLT NIC 1.8V

Integrated NIC voltage is out of acceptable range; faulty or improperly installed power supply; faulty system board.

E0212>

VOLT NIC 2.5V

E0212

VOLT PLANAR REG

System board is out of acceptable voltage range; faulty or improperly installed system board.

E0276

CPU VRM n

Specified microprocessor VRM is faulty, unsupported, improperly installed, or missing.

E0276

MISMATCH VRM n

E0280

MISSING VRM n

E0319

PCI OVER CURRENT

Faulty or improperly installed expansion card.

E0412

RPM FAN n

Specified cooling fan is faulty, improperly installed, or missing.

E0780

MISSING CPU n

Microprocessor is not installed in the specified socket.

E07F0

CPU IERR

Faulty or improperly installed microprocessor.

E07F1

TEMP CPU nHOT

Specified microprocessor is out of acceptable temperature range and has halted operation.

E07F4

POST CACHE

Faulty or improperly installed microprocessor.

E07F4

POST CPU REG

E07F4

POST CPU SMI

SMI handler failed to initialize; faulty system board.

E07FA

TEMP CPU nTHERM

Specified microprocessor is out of acceptable temperature range and is operating at a reduced speed, or frequency.

E0851POWEROnly one cable is plugged in or one power supply is down.

E0876

POWER PS n

No power available from the specified power supply; specified power supply is improperly installed or faulty.

E0880

INSUFFICIENT PS

Insufficient power is being supplied to the system; power supplies are improperly installed, faulty, or missing.

E0CB2

MEM SPARE BANK

Correctable errors threshold was met in a memory bank: errors were remapped to the spare bank.

E0CF1

MBE DIMM Bank n

Memory modules installed in the specified bank are not the same type and size; faulty memory module(s).

E0CF1

POST MEM 64K

Parity failure in the first 64 KB of main memory.

E0CF1

POST NO MEMORY

Main-memory refresh verification failure.

E0CF5

LOG DISABLE SBE

Multiple single-bit errors on a single memory module.

E0D76

DRIVE FAIL

Faulty or improperly installed hard drive or RAID controller.

E0F04

POST CMOS

CMOS write/read failure; faulty system board.

E0F04

POST CPU SPEED

Microprocessor speed control sequence failure.

E0F04

POST DMA INIT

DMA initialization failure; DMA page register write/read failure.

E0F04

POST DMA REG

Faulty system board.

E0F04

POST KYB CNTRL

Faulty keyboard controller; faulty system board.

E0F04

POST MEM RFSH

Main-memory refresh verification failure.

E0F04

POST PIC REG

Master or slave PIC register test failure.

E0F04

POST SHADOW

BIOS-shadowing failure.

E0F04

POST SHD TEST

Shutdown test failure.

E0F04

POST SIO

Super I/O chip failure; faulty system board.

E0F04

POST TIMER

Programmable interval timer test failure; faulty system board.

E0F0B

POST ROM CHKSUM

Faulty or improperly installed expansion card.

E0F0C

VID MATCH CPU n

Specified microprocessor is faulty, unsupported, improperly installed, or missing.

E10F3

LOG DISABLE BIOS

BIOS disabled logging errors.

E13F2

IO CHANNEL CHECK

Faulty or improperly installed expansion card; faulty system board.

E13F4

PCI PARITY

E13F5

PCI SYSTEM

E13F8

CPU BUS INIT

Faulty or improperly installed microprocessor or system board.

E13F8

CPU BUS PARITY

Faulty system board.

E13F8

CPU MCKERR

Machine check error; faulty or improperly installed microprocessor; faulty system board.

E13F8

HOST BUS

Faulty system board.

E13F8

HOST TO PCI BUS

E13F8

MEM CONTROLLER

Faulty or improperly installed memory module; faulty system board.

E1580

POWER CONTROL

Faulty system board.

E20F1

OS HANG

Operating system watchdog timer timed out.

EFFF0

RAC ERROR

Remote access controller firmware failure; faulty system board.

EFFF1

POST ERROR

BIOS error.

EFFF2

BP ERROR

Faulty or improperly installed backplane board.

Related Information

Cisco Announced Hardware Product Life Cycles

Updated: Jul 29, 2014
Document ID: 117838