Field Notice: FN - 72583 - Unable to Downgrade Cisco Multiplatform IP Conference Phone 8832 to Pre-12.0.2 Version - Software Upgrade Recommended

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Updated:May 30, 2023
Document ID:FN72583

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Notice

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision Publish Date Comments
1.0
23-May-23
Initial Release

Products Affected

Affected Product ID Comments
CP-8832-3PCC-K9
HW V08
CP-8832-3PC-EU-K9
HW V08
CP-8832-3PC-J-K9
HW V08
CP-8832-3PC-LA-K9
HW V08
CP-8832-3PC-NR-K9
HW V08
CP-8832-K9
HW V08 Mfg Date 2-17-2023 and later.
CP-8832-NR-K9
HW V08 Mfg Date: 11-29-2022 and later or Mfg Date: 2-15-2023 and later.

Defect Information

Defect ID Headline
CSCwe94938 Unable to Downgrade 8832 to Pre-12.0.2 Version

Problem Description

Downgrading a Cisco IP Conference Phone 8832 Multiplatform Phone (MPP) to a release earlier than firmware version 12.0.2 results in a failure.

Background

Later versions of the Cisco IP Conference Phone 8832 MPP have internal hardware changes. These changes require a minimum firmware version of 12.0.2.

Problem Symptom

The user or administrator will not be able to downgrade a Cisco IP Conference Phone 8832 MPP to a release earlier than version 12.0.2.

A message similar to this entry might be present in the logs:

ERR (14128:14128) img-pfs-HWCOMPAT compatibility check fails for upgrade for CP-8832

Workaround/Solution

If the hardware matches the model and hardware version listed in the "How to Identify Affected Products" section, keep the firmware at MPP firmware version 12.0.2 or later.

How To Identify Affected Products

These models are known to have updated hardware:

  • CP-8832-3PCC-K9
  • CP-8832-3PC-EU-K9
  • CP-8832-3PC-J-K9
  • CP-8832-3PC-LA-K9
  • CP-8832-3PC-NR-K9
  • CP-8832-K9 phones manufactured on or after February 17, 2023
  • CP-8832-NR-K9 phones with:
    • Serial numbers that start with FCH* and manufactured on or after November 29, 2022
    • Serial numbers that start with FVH* and manufactured on or after February 15, 2023

The updated MPP 8832 devices affected by this notice will have hardware Version ID (VID) of 8 (VID=V08) or later. The VID is located after the Product ID (PID) on the label located at the bottom of the phone. For example, "PID VID: CP-8832-3PCC-K9 V08" will be affected.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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