Field Notice: FN - 72378 - Secure Network Analytics: Flexnet Services Portal Decommission - Software Upgrade Recommended

Notice

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision	Publish Date	Comments
1.0	24-Mar-22	Initial Release

Products Affected

Affected OS Type	Affected Software Product	Affected Release	Affected Release Number	Comments
NON-IOS	Secure Network Analytics System Software	7.1	7.1.1, 7.1.2, 7.1.3	All software versions earlier than 7.1.x are also affected.

Defect Information

Defect ID	Headline
CSCwb31005	Secure Network Analytics: Flexnet Services Portal Decommission - Software Upgrade Recommended

Problem Description

The Flexnet Services Portal will be decommissioned. Support for Flexnet Licensing and the access to software downloads will expire for affected versions of Secure Network Analytics software.

Background

The Flexnet services portal used by Secure Network Analytics devices to access licenses and download system software will be decommissioned.

For affected versions of Secure Network Analytics software, any operating software installation will not be affected until the license expiration date. Secure Network Analytics device access to affected software versions and upgrade files will not be possible after the Last Date of Support.

This table shows the End-of-Life milestones for affected software versions as announced in Cisco EOL12039.

Cisco Cloud Server	Last Date of Support	Affected Services
Cisco Stealthwatch Download and License Center	December 31, 2022	Flexnet Licensing Download of affected software versions and upgrades

Problem Symptom

Secure Network Analytics device access to the Flexnet Services Portal will be disabled.

Affected Services	Symptoms for Affected Services
Flexnet Licensing	License refresh will fail
Download of affected software versions and upgrades	Software downloads will fail

 

For additional information, refer to the Cisco Smart Licensing Guide and the Secure Network Analytics Smart Software Licensing Guide for your specific version of Secure Network Analytics software.

Additional upgrade and release note information is available on the support page for Cisco Secure Network Analytics.

Workaround/Solution

Secure Network Analytics software Version 7.2.1 and later are not affected by this issue.

Cisco recommends to upgrade to Secure Network Analytics software Version 7.3.2 or later.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

• Open a service request on Cisco.com
• By email or telephone

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