Field Notice: FN - 72345 - SPA112 and SPA122: QuoVadis root CA 2 decommission may cause SIP and HTTPS handshake failure. - Product Migration Required

Notice

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision	Publish Date	Comments
1.0	01-Mar-22	Initial Release

Products Affected

Affected Product ID	Comments
SPA112
SPA122
SPA112-BR
SPA112-RC
SPA112-XU
SPA122-BR
SPA122-RC
SPA122-XU

Defect Information

Defect ID	Headline
CSCvx00506	QuoVadis root CA decommission on payton

Problem Description

For affected versions of the SPA112/122 series ATAs, some Secure Sockets Layer (SSL) certificates issued from the QuoVadis root certificate authority (CA) trust chain before March 31, 2021 cannot be renewed from this CA. Once those certificates expire on devices or are removed from the Cisco cloud servers, functions such as SIP and HTTPS connections will fail to establish.

Background

The QuoVadis Root CA 2 Public Key Infrastructure (PKI) used by SPA112/122 ATAs to issue SSL certificates is subject to an industry-wide issue that affects revocation abilities. Due to this issue, no new QuoVadis Root CA 2 certificates will be issued or renewed by Cisco after March 31, 2021. This affects certificate renewals on devices, Cisco cloud servers, and third-party services.

Certificates issued before the QuoVadis Root CA 2 was decommissioned will continue to be valid. However, the certificates will not renew when they expire on either the device or the Cisco cloud server. This will cause functions such as SIP and HTTPS connections to fail to establish.

Problem Symptom

Expiration of the QuoVadis Root CA 2 certificates affects SIP or HTTPS communications and will cause handshakes to fail.   Phones may not be provisioned and/or negotiate SIP security, and other security related features (not SIP related) may not work.

Workaround/Solution

Unfortunately, there is no workaround and no new software that can be generated as the products listed in this field notice are past the end of software support date (see EOL Notice 13282).  Please select a supported device or consult with your Cisco sales team or reseller.

 

For More Information

Cisco has created a web page to provide customers and partners with additional information on this issue. Consult the QuoVadis Root CA 2 Decommission page for a full list of products affected, associated Field Notices, and frequently asked questions.

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

• Open a service request on Cisco.com
• By email or telephone

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