Field Notice: FN - 72222 - End of CDA/EDOS Support for Earlier Firmware - Software Upgrade Recommended

Notice

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision	Publish Date	Comments
1.2	09-Jun-22	Updated the Workaround/Solution Section
1.1	27-Apr-22	Updated the Problem Description, Background, Problem Symptom, and Workaround/Solution Sections
1.0	07-Mar-22	Initial Release

Products Affected

Affected Product ID	Comments
ATA191-3PW-K9
ATA192-3PW-K9
CP-6851-3PCC-K9=
CP-7811-3PCC-K9=
CP-7821-3PCC-K9=
CP-7832-3PCC-K9=
CP-7841-3PCC-K9=
CP-7861-3PCC-K9=
CP-8811-3PCC-K9=
CP-8841-3PCC-K9=
CP-8845-3PCC-K9=
CP-8851-3PCC-K9=
CP-8861-3PCC-K9=
CP-8865-3PCC-K9=
SPA122-RC
SPA112-RC
CP-6841-3PCC-K9=

Defect Information

Defect ID	Headline
CSCwa56866	End of support for redirection service (CDA / EDOS) on old firmware that use webapps.cisco.com

Problem Description

Cisco announced the end of support for the redirection service (Customer Device Activation (CDA) / Enablement Data Orchestration System (EDOS)) on earlier firmware that uses the webapps.cisco.com sever, effective December 1, 2022. The phones and Analog Telephone Adapters (ATAs) that are currently sold with the latest firmware version are NOT impacted. The phones and ATAs already deployed in the field that run earlier firmware versions are also not impacted, except for the redirection function. Certain Cisco phones, Multiplatform Phones (MPPs), ATA191/192, and Cisco SPA112/122 ATAs still in the box with the earlier firmware are impacted.

This will take effect immediately on Cisco SPA112/122 and December 1, 2022 for other affected devices. This field notice details the devices and firmware impacted, as well as workarounds.

Background

The products affected are listed in this table.

Product Name	Firmware Version
SPA112/122	Earlier than 1.4.1 SR3
MPP 6841/6851 7832/7811/7821/7841/7861 8811/8841/8851/8861 8845/8865	11.1.1 and earlier 11.1.1 MSR1-1 11.1.2
ATA191/192	Earlier than 11.1.0 MSR2

 

This field notice lists the base Product IDs (PIDs), but pertains to all PIDs of the same model. See the Products Affected section for further details.

Problem Symptom

Affected platforms with earlier firmware versions will no longer be able to use the redirection service (CDA / EDOS).

After December 1, 2022, cloud provisioning via legacy CDA services on webapps.cisco.com will not work.

Workaround/Solution

Prior to December 1, 2022

The SPA112-RC and SPA122-RC will require an upgrade to the latest firmware prior to installation.

While MPPs and ATA191/ATA192 endpoints can be deployed with earlier firmware, it is recommended to upgrade to the latest firmware version. Then, at the time of installation, perform a factory reset on the device in order to retrigger EDOS activation.

The suggested firmware versions, listed by product, are in this table.

Product Name	Firmware Version
SPA112-RC/SPA122-RC	1.4.1 SR5
MPP	11.3.6 and later
ATA19x	11.2.1 and later

 

December 1, 2022 and Later

The SPA112-RC and SPA122-RC endpoints can be configured manually.

For the MPPs and ATA191/192 MPP endpoints, there are two options:

• Configure the endpoints manually.
• Upgrade to the latest firmware available and factory reset the device during installation in order to retrigger EDOS activation.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

• Open a service request on Cisco.com
• By email or telephone

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