Field Notice: FN - 70570 - Prime Infrastructure OAM to Multifactor Authentication Through PingAccess Migration - Software Upgrade Recommended

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Updated:June 30, 2020

Document ID:FN70570

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Notice

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision	Publish Date	Comments
1.0	22-Jun-20	Initial Release
1.1	30-Jun-20	Updated the Workaround/Solution Section

Products Affected

Affected OS Type	Affected Software Product	Affected Release	Affected Release Number	Comments
NON-IOS	Prime Infrastructure Software	3	3.1.0, 3.1.5, 3.2, 3.2.0-FIPS, 3.3.0, 3.4.0, 3.5.0, 3.6.0, 3.7.0, 3.8.0

Defect Information

Defect ID	Headline
CSCvu53524	NMTG SmartServices For OAM To PingAccess Migration

Problem Description

The current authentication method, OAuth Authentication Method (OAM), used to create support cases and download software updates in Cisco Prime Infrastructure will be decommissioned by 2020-06-30. Until further notice, Cisco.com users will not be able to authenticate to open a service request for assistance from the Cisco Technical Assistance Center (TAC) using the existing "Support Cases" option in Prime Infrastructure. Also, any additional Cisco.com users added after 2020-06-30 on the Prime Infrastructure account settings page will not be able to authenticate or download Prime Infrastructure related software updates and/or device packages from the Administration > Software Update page.

Background

The current authentication methods in Prime Infrastructure use the OAM service for authentication. After 2020-07-01, this OAM service will be decommissioned and will be replaced with multifactor authentication through PingAccess.

Problem Symptom

If a user enters their Cisco.com credentials on any of these pages in Prime Infrastructure, authentication will fail.

Accounts Settings
Smart Services
Software Update

Workaround/Solution

Upgrade to Prime Infrastructure 3.7.1 update 02, 3.8 update 02, or later versions which support the new authentication method.

Note: For software downloads, use the Software Download page to install UBF files.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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