Field Notice: FN70476 - ASA5508 and ASA5516 Security Appliances Might Fail After 18 Months or Longer Due to a Damaged Component - Hardware Upgrade Available

Notice

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Products Affected

Defect Information

Problem Description

The Adaptive Security Appliance (ASA) ASA5508 and ASA5516 might fail in operation, after 18 months or longer, due to a damaged component.

Background

Due to a manufacturing process issue, some ASA5508 and ASA5516 security appliances might have a damaged resistor component. The affected units were manufactured between 2017-05-18 and 2017-08-25.

Security appliances with a damaged resistor will function normally on installation and product failures are expected to increase over time beginning after the unit has been in operation for approximately 18 months. Once the security appliance has failed the unit will no longer function, will not boot, and is not recoverable.

Problem Symptom

The security appliance no longer functions and the system fails to boot. There will be no output from the console port.

In addition, the LED status indicators on the security appliance illuminate as follows:

• Power LED is green
• Status LED is amber and blinking

Workaround/Solution

Cisco recommends proactive replacement for affected ASA5508 and ASA5516 security appliances. There is no workaround for this issue.

Customers should request replacements for affected product(s) by using the link provided in the Upgrade Program Information section of this field notice.

For customers that request replacements, note that the license activation key is tied to the ASA chassis serial number. Contact the Cisco Licensing Team in order to have your current license transferred to the replacement chassis serial number. The Cisco Licensing Team will ask for the Product Authorization Key reference number and current serial number. Additional information in regards to ASA licensing can be referenced in the Cisco ASA Series General Operations CLI Configuration Guide, 9.6.

Serial Number Validation

Cisco provides a tool to verify whether a device is impacted by this issue. In order to check the device, enter the device's serial number in the Serial Number Validation Tool.

Note: For security reasons, you must click on the Serial Number Validation Tool link provided in this section to check the serial number for the device. Use of the Serial Number Validation Tool URL external to this field notice will fail.

Upgrade Program Information

Click on the following link to open Support Case Manager in a new tab:
https://mycase.cloudapps.cisco.com/fieldnotice?fn=FN70476

1. Serial Numbers (SNs) must be provided and be affected.
   • SN Entitlement Check will be performed.
   • Order entry supports up to 50 SNs per request. If you have more than 50, you will need to submit more than 1 request.
2. One ship to address per request.
3. Service Request number (SR#) is not required, but if you have an Existing SR# please enter it for better tracking purposes.

Revision History

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

• Open a service request on Cisco.com
• By email or telephone

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