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Field Notice: FN - 63496 - DMP - The self signed certificate for various DMP systems expired on 24th Feb, 2012 causing communication failure between DMM and DMP system - Workaround available

Field Notice: FN - 63496 - DMP - The self signed certificate for various DMP systems expired on 24th Feb, 2012 causing communication failure between DMM and DMP system - Workaround available

Revised February 27, 2012


NOTICE:

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision Date Comment
1.1
27-FEB-2012
Update to Products Affected section.
1.0
26-FEB-2012
Initial Public Release

Products Affected

Products Affected
DMP4305 SW - Release 5.2, 5.2.1, 5.2.2, 5.2.3, 5.3
DMP4310 SW - Release 5.2.2, 5.2.2.1, 5.2.3, 5.3
DMP4400 SW - Release 5.2

Problem Description

The self signed certificate for firmware versions on various DMP systems expired on 24th February 2012 causing failure of communication between the DMM and DMP systems, leading to content not playing on schedule.

Background

The self sign certificate expiration causes communication failure between the DMP and DMM systems. The DMP system shows status "down" in the DMM GUI. The customer might observe that the scheduled content may not play on the DMP system.

Problem Symptoms

Starting 24th February 2012, the DMP and DMM system communication fails with DMP Manager UI and reports the "HTTP status: 500 Unknown Exception: peer not authenticated" error message. The DMP Manager UI reports DMP status as "down" and does not play the content as scheduled.

Workaround/Solution

Cisco recommends that the customer apply the software fix to recover the self sign certificate expiration. Follow the steps outlined below:

Step 1: Log in to your Cisco.com account and then go to this software download URL:

Software Download

Based on your DMP Software Release, go to All Release, then select '5' and the Release number.

Download in the DMMnnn-patch-CSCty22538.iso row where nnn is the release number. For example: DMM522-patch-CSCty22538.iso is for Release 5.2.2. DMM53-patch-CSCty22538.iso is for Release 5.3.

Note: Release 5.2.2.1 does not have a Patch. The customer must use the Patch posted for Release 5.2.2.

Step 2: Follow the installation instructions provided in this README file:

Install Instruction README

The software fix is included in all newer releases.

DDTS

To follow the bug ID link below and see detailed bug information, you must be a registered customer and you must be logged in.

DDTS Description
{CSCty22538} (registered customers only)  

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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