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Cisco 7800 Series Media Convergence Servers

Field Notice: FN - 63324 - A Limited Number of HP DL380-G6 Servers Shipped Prior to November 16, 2009 May Unexpectedly Reboot

Field Notice: FN - 63324 - A Limited Number of HP DL380-G6 Servers Shipped Prior to November 16, 2009 May Unexpectedly Reboot

June 16, 2010


NOTICE:

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision Date Comment
1.0
16-JUN-2010
Initial Public Release

Products Affected

Products Affected Comments
HP DL380-G6 
This Field Notice applies to HP DL380-G6 purchased directly from HP only.

Serial Numbers

Sequential #
From xxx947xxxx or earlier to xxx947xxxx

Problem Description

A limited number of HP DL380-G6 servers shipped by HP prior to November 16, 2009 and configured with a system board revision earlier than revision "0S," may unexpectedly reboot. A user will see "Server Reset, Server Power Removed, Server Power Restored" message in the Integrated Lights-Out 2 (iLO2) Event Log. A user can determine if they have an affected server by looking at the serial number. It will be xxx947xxxx or earlier.

Note: No Cisco Hardware branded products are affected; only products purchased directly from HP are affected.

Background

A limited number of the ProLiant DL380 G6-based servers that are configured with a system board having a revision level earlier than "0S," shipped prior to November, 16 2009, and that have a serial number earlier than xxx 947xxxx may reboot unexpectedly.

Note: This ONLY affects customers that have purchsed this equipment direct from HP. This does not affect any Cisco purchased equipment.

Problem Symptoms

A limited number of HP DL380-G6 servers shipped prior to November 16, 2009 may unexpectedly reboot.
A user will see "Server Reset, Server Power Removed, Server Power Restored" message in the Integrated Lights-Out 2 (iLO2) Event Log.
A user can determine if they have an affected server by looking at the serial number. It will be xxx947xxxx or earlier.

Note: ONLY customers that have purchased their hardware directly from HP may be affected.

Workaround/Solution

For resolution, please review the following Advisory from HP's Customer Advisory site for instructions and firmware.

SUPPORT COMMUNICATION - CUSTOMER ADVISORY
Document ID: c01955503

HP Document ID: c01955503

How To Identify Hardware Levels

Part Number:
Cisco approved configuration HP DL380-G6
http://www.cisco.com/go/swonly

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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