Guest

Cisco 7800 Series Media Convergence Servers

Field Notice: FN - 63210 - MCS-7828-H3: Hard Drive Errors Cause Service Outage; Hard Drive Firmware Upgrade Required

Field Notice: FN - 63210 - MCS-7828-H3: Hard Drive Errors Cause Service Outage; Hard Drive Firmware Upgrade Required

June 18, 2009


NOTICE:

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision Date Comment
1.0
June 18, 2009
Initial Public Release

Products Affected

Products Affected
MCS7828-H3 

Problem Description

Certain Seagate hard drive models used in HP servers (listed in the Products Affected section of this document) that are configured with firmware versions prior to HPG6 might experience drive failure indications.

Failures might occur when the disk drives appear to be idle or when online and active.

Any hard drive listed in the Products Affected section above with a firmware version prior to HPG6 must be upgraded to HPG6 or later to avoid service impacting problems.

Background

This problem affects only certain Seagate hard drives listed in the Products Affected section above and is documented in HP Advisory number c01612429.

Problem Symptoms

Applications might experience a loss of service as a result of the hard drive errors.

The drive might display a solid amber LED, but upon a removal and re-seat of the hard drive or a server reboot, the drive might function normally for an undetermined amount of time before exhibiting the problem symptoms again.

Workaround/Solution

DO NOT implement the solution documented in the HP Advisory on MCS branded servers. Use only the steps and utility documented in this notice.

The solution to this problem is to apply a hard drive firmware update to the affected hard drives.

Replacement of affected hard drives is not necessary and should not be requested.

This issue is resolved with firmware update CD version 2.3. The ISO image for this firmware update (named 7828h3-hddfwupdate-v11.iso) can be downloaded from the following location: MCS-7828-H3 Utilities Downloads (Registered Users Only)

The Readme is located here: MCS-7828-H3 Firmware Update Readme

Follow the instructions in the Readme to apply the hard drive firmware update.

Important Notes:

  • Make sure to perform a backup before attempting the hard drive firmware update.
  • Check any spare drives and upgrade them accordingly.

Cisco recommends a fix-on-fail strategy for this problem.

DDTS

To follow the bug ID link below and see detailed bug information, you must be a registered customer and you must be logged in.

DDTS Description
CSCsv49493 (registered customers only) 7828-H3 server goes down with Journal Aborted error; refer to bug ID CSCsv49493 for more information.

How To Identify Hardware Levels

This issue affects ONLY MCS-7828-H3 models. No other HP Models are affected.

The Readme for the Firmware Upgrade Utility, link listed previously, provides instructions on how to determine if a hard drive is affected.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

Receive Email Notification For New Field Notices

Product Alert Tool - Set up a profile to receive email updates about reliability, safety, network security, and end-of-sale issues for the Cisco products you specify.