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Cisco ACE 4700 Series Application Control Engine Appliances

Field Notice: FN - 63054 - ACE 4710 Appliance Hardware Incompatibility - Version c4710ace-mz.A1_7.bin Has Been Removed From CCO - Please Upgrade to c4710ace-mz.3.0.0_A1_7a.bin


February 29, 2008

NOTICE:

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.


Revision History

Revision

Date

Comment

1.0

29-FEB-2008

Initial Public Release

Products Affected

Products Affected

DCAS - ACE-4710-K9

Problem Description

A recently discovered hardware incompatibility has been identified in the c4710ace-mz.A1_7.bin version of code for the ACE 4710 Appliance. This incompatibility can cause the ACE 4710 appliance to get stuck in a reboot loop, rendering the device temporarily unusable.

Background

Due to a recent change in a hardware component of the ACE 4710 appliance, a hardware incompatibility with the current version of code has been identified.

Problem Symptoms

The problem symptom is the ACE 4710 Appliance will continously reboot upon startup. It never completes the cycle and never becomes active on the network. The following error message may also be displayed during this process -

++++++++++++++++ 

insmod: error inserting '/isan/bin/klm_octeon_device.klm': -1 No such device 
error inserting /isan/bin/klm_octeon_device.klm 
Daughter Card Not Found. Rebooting.. 
INIT: Sending all processes the TERM signal... 

++++++++++++++++ 

Workaround/Solution

To resolve this issue you will need to download and install software version c4710ace-mz.3.0.0_A1_7a.bin which can be found here:

Cisco Application Control Appliance Software Downloads (registered customers only) .

This version will prevent this issue from occuring.

Instructions for upgrading to this release can be found here:

Release Note for the Cisco 4700 Series Application Control Engine Appliance (Software Version A1(x))

DDTS

To follow the bug ID link below and see detailed bug information, you must be a registered user and you must be logged in.

DDTS

Description

CSCsm26663 (registered customers only)

ACE 4710 Appliance continuously reboots.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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