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Cisco SCE 1000 Series Service Control Engine

Field Notice: FN- 62184 - SCE 1000 / 2000 Units Shipped With Old LIC Driver - Reload Driver


September 06, 2005


Products Affected

  • SE1000 - INF-SCE1000-2XGBE

  • SE1000 - INF-SCE2000-4XGBE

Problem Description

In rare cases, an old LIC driver was installed on some SCEs that may cause interoperability problems in link reflection or auto negotiation capabilities.

Background

Due to an error in the production process, systems were shipped with an older LIC driver installed instead of the required version. The older LIC driver does not include bug fixes related to link reflection and auto negotiation functionalities.

Problem Symptoms

In rare cases, link reflection or auto negotiation malfunction will be exhibited. Power shut down may recover the system.

Workaround/Solution

Solution:

  1. For proactive action, check LIC driver version as follows:

    • On system CLI type debug slot 0 ppc 0 func LIC_Dump

    • Read the Driver Ver line.

    • If the LIC driver version is 114 (showing 1140000) or below, reinstall the OS package. This process will update the LIC properly.

  2. If one of the Problem Symptoms is experienced, reinstall the OS package.

How To Identify Hardware Levels

All products shipped from Thailand prior to the production fix are affected.

These systems are marked with the following part number on the bottom product label:

SCE1010-SM marked as 74-3738-02 
SCE1010-MM marked as 74-3739-02 
SCE2020-SM marked as 74-3759-02 
SCE2020-MM marked as 74-3760-02 

Products shipped after August 10, 2005 include the fix and are not affected.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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