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Cisco Unified Communications Manager (CallManager)

Field Notice: Multiple Failures When Multilevel Administration (MLA) 1.2(4) is Installed on Cisco CallManager 3.3


April 15, 2005


Products Affected

  • Cisco CallManager - 3.3(5)

Problem Description

After the installation of Multilevel Administration (MLA) 1.2(4) on a Cisco CallManager 3.3(5) server, the following error can be seen:

Active Server Pages error 'ASP 0240' 
Script Engine Exception 
/ccmadmin/default.asp 
A ScriptEngine threw expection 'C0000005' in 'IActiveScript::AddNamedItem' from 'CActiveScriptEngine::RequestItems()'. 

Background

The root cause is still being investigated.

Problem Symptoms

Other symptoms can include:

  • 100% CPU utilization by DLLHOST

  • 100% CPU utilization by IEXPLORER

  • ASP Runtime Script Engine error

  • CCMAdmin Menus don't show up in certain cases

  • Find/List Pages do not work for Device Menus and for some Route Plan menus

Workaround/Solution

Cisco has removed MLA 1.2(4) from the Cisco Software Center and it will be reposted when the issues are resolved.

In the meantime Cisco is recommending that customers remove or uninstall MLA from any Cisco CallManager 3.3(5) server until a replacement can be delivered.

DDTS

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DDTS

Description

CSCsa80110 (registered customers only)

MLA enabled, CCMadmin or CCMService pages fail w/Script Engine Exception

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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