Guest

Cisco 7300 Series Routers

Field Notice: FN - 29409 - 7304-CC-PA HW Rev1.0 Unsupported in 12.2(20)S2


Revised October 25, 2005

April 26, 2004



NOTICE:

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Products Affected

Product Top Assembly Printed Circuit Assembly Comments HW Rev.
Part Number Part Number
7300-CC-PA   68-1910-02   73-8261-02   All 7300-CC-PA HW 1.0 revision cards were shipped prior to June 2003   1.0  

Problem Description

Cisco IOS® Software release 12.2(20)S2 and later are not compatible with 7300-CC-PA Rev 1.0. The incompatibility is due to a hardware functionality on the first revision of the 7300-CC-PA.  

Background

The 7300-CC-PA Rev 1.0 contains a revision of a component that has limited functionality with the newer releases of Cisco IOS and therefore is not supported. The component was replaced and all related problems were resolved in the second revision of the product, 7300-CC-PA Rev1.1.  

Problem Symptoms

Note: The 7300-CC-PA Rev1.0 will still boot with Cisco IOS 12.2(20)S2. However the following error message will be captured in the log at boot up or after an Online Insertion Removal (OIR).

--------------------------------------------------
%Warning: System cannot retrieve a compatible bundled FPGA image for slot 3 LC FPGA (hardware version 1.0), FPGA version check and update skipped

00:03:46: %PLATFORM-4-FPGAUPDNOBNDLIMG: System cannot retrieve a compatible bundled FPGA image for slot 3 LC FPGA (hardware version 1.0), FPGA version check and update skipped
--------------------------------------------------  

Workaround/Solution

Customers that have a 7300-CC-PA Rev1.0 can use the standard RMA process to have their card replaced.

Note: Please indicate the Field Notice when creating this request.  

How To Identify Hardware Levels

Router# sh diag <slot#>
Slot 3: is a PA CC with the following PA in its slot0:
Slot 0:
Dual Port FastEthernet (RJ45) Port adapter, 2 ports
:
PA Carrier Card Line Card, 2 ports
Line Card state: Active
Insertion time: 00:00:49 ago
Bandwidth points: 200000
EEPROM contents at hardware discovery:
Hardware Revision : 1.0
Boot Time out : 0000
PCB Serial Number : CAT06510023
Part Number : 73-8261-02
Board Revision : A0
Fab Version : 02
:
Product Number : 7300-CC-PA
Top Assy. Part Number : 68-1910-02
:
FPGA information:
Current FPGA version : 01.10
IOS bundled FPGA version : None
CPLD version : 00.06
------------------------------------------------------------------  

For More Information