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Cisco Catalyst 6500 Series Switches

Field Notice: *Expired* FN - 27675 - WS-C6506 Chassis Handles May Break Off


Revised July 3, 2008
January 19, 2004



NOTICE:

THIS FIELD NOTICE HAS BEEN EXPIRED AND IS NO LONGER MAINTAINED OR UPDATED BY CISCO.

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE, WARRANTY OR SUPPORT. USE OF THE INFORMATION ON THIS FIELD NOTICE OR MATERIALS LINKED FROM THIS FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Products Affected

Product Top Assembly
Part Number Rev.
WS-C6506   800-04965-04   B0  

Serial Numbers

Random #
SAL0728*, SAL0729*, SAL0730*, SAL0731*, SAL0732*  

Problem Description

Some Catalyst WS-C6506 series chassis manufactured between July 1, 2003 and July 31, 2003 have handles which may break off when they are used to lift or move the chassis.  

Background

Some Catalyst WS-C6506 series chassis manufactured between July 1, 2003 and July 31, 2003 have handles which may break off when they are used to lift or move the chassis.  

Problem Symptoms

CAUTION: While the handles may appear to be firmly fastened to the chassis, they can potentially break off while the chassis is being lifted or carried. If you need to move a suspect chassis, please use the procedure described in the How To Identify Hardware Levels section below.  

Workaround/Solution

Note:

As of January 25, 2005, RMA Service Depot stock has been screened and purged of units containing this defect. At this time, all WS-C6506 chassis shipping from RMA Service Depots should be free of this defect.

There is no known work around for this issue. If you have a chassis in the affected serial number range, replace that chassis immediately using the standard RMA process. Standard lead-times apply. If you absolutely must move or lift a suspect chassis, follow the lifting procedure reference in the How To Identify Hardware Levels section below.

Additionally, Cisco will be contacting customers who have purchased chassis within the serial number range in the Serial Numbers section in order to provide them with a set of warning stickers which should be used to mark a chassis which cannot be immediately decommissioned and returned to Cisco for replacement. If you have any affected chassis which have already been deployed and cannot be removed from service, affix these stickers to all such chassis so they may be easily identified in the future.

On February 1, 2004, Cisco will begin proactively distributing warning stickers by mail to customers who have been shipped a chassis within the affected serial number range. Each of the identified customers will receive one set of stickers for each affected chassis they were shipped. If you have not been provided a set of stickers by February 29, 2004 and believe you have a WS-C6506 chassis which may be at risk, send an email to FN27675-Stickers@cisco.com to request a replacement set of warning stickers for your chassis. In your email, please be sure to include the following information:

      Name
      Shipping Address
      WS-C6506 Serial Number(s)
      Number of warning sticker sets required
NOTE: Customers who purchased an affected chassis directly from Cisco will be shipped a set of stickers automatically, with no customer action required. Customers who have purchased a suspect chassis from a third party vendor or channel partner may need to contact Cisco via email at FN27675-Stickers@cisco.com, in order to receive a set of stickers.

NOTE: AS customers will be proactively contacted by their respective AS engineers for WS-C6506 chassis upgrades.  

How To Identify Hardware Levels

Physical Location
In order to identify if a given chassis is eligible for replacement, the serial number of that chassis must be checked against the serial number range listed at the top of this document. The physical location of the chassis serial number is depicted in the image below:


NOTE: The physical serial number can be found on the left inner panel in front of Power Supply Slot 1, as illustrated by the red circle in the image above.

Software Location
The chassis serial number can also be located via the software CLI. The commands used to locate the serial number via both IOS and CatOS CLI are as follows:
Cisco CatOS Software: 
Console> (enable) show version
WS-C6506 Software, Version NmpSW: 7.6(4)
Copyright (c) 1995-2003 by Cisco Systems
NMP S/W compiled on Nov  4 2003, 19:06:03

System Bootstrap Version: 6.1(4)
System Boot Image File is 'bootflash:cat6000-sup2k8.7-6-4.bin'
System Configuration register is 0x0

Hardware Version: 3.0  Model: WS-C6506  Serial #: SCA01234ABC

PS1  Module: WS-CAC-1300W    Serial #: SCA01234ABD

Mod Port Model               Serial #    Versions
--- ---- ------------------- ----------- --------------------------------------
1   2    WS-X6K-SUP2-2GE     SCA01234ABE
Hw : 3.3
                                         Fw : 6.1(4)
                                         Fw1: 6.1(3)
                                         Sw : 7.6(4)
                                         Sw1: 7.6(4)
         WS-X6K-SUP2-2GE     SCA01234ABF Hw : 3.3   
                                         Sw : 
2   8    WS-X6408A-GBIC      SCA01234ABG Hw : 1.6
                                         Fw : 5.4(2)
                                         Sw : 7.6(4)

       DRAM                    FLASH                   NVRAM
Module Total   Used    Free    Total   Used    Free    Total Used  Free
------ ------- ------- ------- ------- ------- ------- ----- ----- -----
1      131072K  62835K  68237K  32768K   8962K  23806K  512K  257K  255K

Uptime is 0 day, 0 hour, 2 minutes


Cisco IOS Software:
Router#show idprom backplane
IDPROM for backplane #0
  (FRU is 'Catalyst 6500 6-slot backplane')
  OEM String = 'Cisco Systems'
  Product Number = 'WS-C6506'
  Serial Number = 'SCA01234ABC'
  Manufacturing Assembly Number = '73-3436-02'
  Manufacturing Assembly Revision = 'B0'
  Hardware Revision = 2.0
  Current supplied (+) or consumed (-) =  -

If a chassis serial number is found to be within the suspect range detailed in the Serial Numbers section above, submit an RMA request so that you may be sent a replacement chassis, which is not susceptible to this failure. After receiving your replacement chassis, Cisco also asks that you remove the defective chassis from production, using the step-by-step instructions outlined in the Instructions for removing the WS-C6506 chassis , and send that chassis back to Cisco.

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