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Cisco Content Services Gateway

Field Notice: *Expired* FN - 25814 - Some Cisco Content Services Gateways (CSG) Manufactured with Version 3.1(1)C3(1) Do Not Boot Properly


Revised April 17, 2008
July 23, 2003


NOTICE:

THIS FIELD NOTICE HAS BEEN EXPIRED AND IS NO LONGER MAINTAINED OR UPDATED BY CISCO.

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE, WARRANTY OR SUPPORT. USE OF THE INFORMATION ON THIS FIELD NOTICE OR MATERIALS LINKED FROM THIS FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Products Affected

Product

Comments

WS-SVC-CSG-1

Content Services Gateway

  

Problem Description

Some modules experienced a problem during manufacturing when the 3.1(1)C3(2)software was attempting to be loaded. The procedure was not completed properly and customers are receiving units that look online to the Multilayer Switch Feature Card (MSFC), but will not function.

Background

There was a problem with the manufacturing script, where it would continue as though the 3.1(1)C3(1)load was completed, but the the Internet Exchange Point (IXP) code was only partially loaded and corrupted .

Problem Symptoms

When an affected module is booted, it comes online but fails the diagnostic process, and no configuration or packet forwarding is possible. Show module will show 3.1(1)C3(1). However, upon boot you will get the following error message on the Catalyst:

00:01:55: %CSM_SLB-3-UNEXPECTED: Module 2 unexpected error: 
Fatal Diagnostic Error 2, Info 0.

When the user tries to upgrade or downgrade this board to another version, the Content Services Gateway (CSG) code will try to check the D0 or C0 version of the board using IXP code. Since the IXP code is corrupted, the upgrade process will fail.

Workaround/Solution

The resolution is to skip the D0 or C0 checking and let the system proceed with an upgrade. Perform the following:

  1. Session into the CSG board, or use the front panel console

  2. Issuing the upgrade command including the force option for the appropriate version:

    CSG> upgrade {slot0: | ip-addr} {csg-file} force

Note: There is nothing inherently wrong with version 3.1(1)C3(1)

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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