Guest

Cisco CSS 11500 Series Content Services Switches

Field Notice: *Expired* FN - 20813 - CSS 11503 and CSS 11506 Shipped between August 6, 2002, and September 3, 2002, Shipped with 5.19 Beta Software


Revised April 18, 2008
September 12, 2002


NOTICE:

THIS FIELD NOTICE HAS BEEN EXPIRED AND IS NO LONGER MAINTAINED OR UPDATED BY CISCO.

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE, WARRANTY OR SUPPORT. USE OF THE INFORMATION ON THIS FIELD NOTICE OR MATERIALS LINKED FROM THIS FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Products Affected

Product

Comments

CSS 11503

Only units shipped between August 6, 2002, and September 3, 2002

CSS 11506

Only units shipped between August 6, 2002, and September 3, 2002

   

Problem Description

CSS 11503 and CSS 11506 units shipped between August 6, 2002, and September 3, 2002, were shipped with 5.19 build 100. Software version 5.19 build 100 is beta code and it should have been removed before shipping.

Problem Symptoms

Execute the version command from the command line interface of any of the CSS units to determine which version of software is running on them. An upgrade is necessary if 5.19 build 100 is running on any CSS.

Workaround/Solution

There are two solutions for this issue, both of which require a software change.

Moving to 5.10 Software

The solution in 5.10 software requires that the operational flash be refreshed to the 5.10 level. The following commands must be executed from debug mode to refresh the operational flash. You can get into debug mode by hitting ESC-X.

For CSS11503:

xmask sysflash set misc 1 1 0x2
xmask sysflash set misc 2 1 0x2
xmask sysflash set misc 3 1 0x2

For CSS11506:

xmask sysflash set misc 1 1 0x2
xmask sysflash set misc 2 1 0x2
xmask sysflash set misc 3 1 0x2
xmask sysflash set misc 4 1 0x2
xmask sysflash set misc 5 1 0x2
xmask sysflash set misc 6 1 0x2

Then follow the upgrade procedure seen at Upgrading Your CSS Software.

Upgrading to 5.20 Software

No commands need to be executed before the upgrade to 5.20 software. The operational flash will be upgraded automatically since 5.20 software is more recent than 5.19 software.

Follow the upgrade procedure seen at Upgrading Your CSS Software. The 5.20 software will be available on October 1, 2002.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

Receive Email Notification For New Field Notices

Product Alert Tool - Set up a profile to receive email updates about reliability, safety, network security, and end-of-sale issues for the Cisco products you specify.