Guest

Cisco Versatile Interface Processors

Field Notice: *Expired* FN - 12906 - VIP2-40/50 Component Compatibility Issue Results in Timing Problems


Revised April 24, 2008

September 27, 2000

NOTICE:

THIS FIELD NOTICE HAS BEEN EXPIRED AND IS NO LONGER MAINTAINED OR UPDATED BY CISCO.

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE, WARRANTY OR SUPPORT. USE OF THE INFORMATION ON THIS FIELD NOTICE OR MATERIALS LINKED FROM THIS FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.


Products Affected

Product

Comment

VIP2-40=

Only affect VIP2-40s shipped on April 4, 2000

VIP2-50=

Only affects VIP2-50s spares shipped between July 11 and August 4, 2000. Shipments of system configurations are not affected.

  

Problem Description

An isolated number of VIP2-50s and VIP2-40s were shipped from Cisco with a component timing issue. On a hard power cycle, meaning the power was turned off and on, the versatile interface processor (VIP) is detected incorrectly. The VIP will come up with LEDs etc, but any Port Adapters running on the VIP will appear dead. The port adapters will have no LEDs on, and will not be recognized by the IOS.

This particular issue only pertains to the cards shipped on the dates mentioned in the Products Affected Area. Please make sure that your product was shipped between these dates before confirming that you have run into this particular problem.

Background

This problem occurs because a buffer does not power up as fast as the CY ASIC. Because of this issue the buffer is not operational in time and the VIP sees the wrong logical identifier.

Problem Symptoms

This shows what the output will look like when you type a show diag and a show tech at the CLI. It does not matter what slot the VIP is in.

Router# sh diag
Slot 2:
Physical slot 15, ~physical slot 0xF, logical slot 15, CBus 3 
Microcode Status 0x0
Master Enable, LED, WCS DBUS Cmd Enable, WCS Loading, WCS Loaded
Board is 
EEPROM format version 255
unknown (0xFF), HW rev 127.255, board revision UNKNOWN
Serial number: 4294967295 Part number: 255-65535-255
Test history: 0xFF RMA number: 255-255-255
Flags: unknown flags 0x7F

EEPROM contents (hex):
0x20: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
0x30: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 

Slot database information:
Flags: 0x2 Insertion time: unknown
Slot 4:
Physical slot 4, ~physical slot 0xB, logical slot 4, CBus 0
Microcode Status 0x4
Master Enable, LED, WCS Loaded
Board is analyzed 
Pending I/O Status: None
VIP2 R5K controller, HW rev 2.03, board revision A0
Serial number: 19448653 Part number: 73-2167-06
Test history: 0x00 RMA number: 00-00-00
Flags: cisco 7000 board; 7500 compatible

EEPROM contents (hex):
0x20: 01 1E 02 03 01 28 C3 4D 49 08 77 06 00 00 00 00
0x30: 50 00 00 01 00 00 00 00 00 00 00 00 00 00 00 00

Slot database information:
Flags: 0x4 Insertion time: 0x1720 (00:08:51 ago)

VIP Controller Memory Size: Unknown

--Boot log begin--

Cisco Internetwork Operating System Software 
IOS (tm) VIP Software (SVIP-DW-M), Version 12.0(9.5)S, EARLY DEPLOYMENT MAINTENANCE INTERIM SOFTWARE
Copyright (c) 1986-2000 by cisco Systems, Inc.
Compiled Fri 03-Mar-00 18:40 by htseng
Image text-base: 0x600108F0, data-base: 0x602C0000


--Boot log end--

Slot 7:
EEPROM format version 1
Route/Switch Processor 4, HW rev 1.01, board revision D0
Serial number: 11124459 Part number: 73-1689-03
Test history: 0x00 RMA number: 00-00-00
Flags: cisco 7000 board; 7500 compatible

EEPROM contents (hex):
0x20: 01 1A 01 01 00 A9 BE EB 49 06 99 03 00 00 00 00
0x30: 68 20 31 01 00 00 00 00 00 00 00 00 00 00 00 00
Slot 9:
Physical slot 15, ~physical slot 0xF, logical slot 15, CBus 3
Microcode Status 0x0
Master Enable, LED, WCS DBUS Cmd Enable, WCS Loading, WCS Loaded
Board is 
EEPROM format version 255
unknown (0xFF), HW rev 127.255, board revision UNKNOWN
Serial number: 4294967295 Part number: 255-65535-255
Test history: 0xFF RMA number: 255-255-255
Flags: unknown flags 0x7F

EEPROM contents (hex):
0x20: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
0x30: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 

Slot database information:
Flags: 0x2 Insertion time: unknown
Slot 31 (virtual):
EEPROM format version 1
Chassis Interface, HW rev 1.01, board revision C0
Serial number: 14168650 Part number: 73-1306-02
Test history: 0x00 RMA number: 00-00-00
Flags: cisco 7000 board


Router# sh tech
!--- Abbreviated to show only affected area.




------------------ show diagbus ------------------


Slot 2:
Physical slot 15, ~physical slot 0xF, logical slot 15, CBus 3
Microcode Status 0x0
Master Enable, LED, WCS DBUS Cmd Enable, WCS Loading, WCS Loaded
Board is 
EEPROM format version 255
unknown (0xFF), HW rev 127.255, board revision UNKNOWN
Serial number: 4294967295 Part number: 255-65535-255
Test history: 0xFF RMA number: 255-255-255
Flags: unknown flags 0x7F

EEPROM contents (hex):
0x20: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
0x30: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 

Slot database information:
Flags: 0x2 Insertion time: unknown
Slot 4:
Physical slot 4, ~physical slot 0xB, logical slot 4, CBus 0
Microcode Status 0x4
Master Enable, LED, WCS Loaded
Board is analyzed 
Pending I/O Status: None
EEPROM format version 1
VIP2 R5K controller, HW rev 2.03, board revision A0
Serial 
00:09:25: %RSP-3-ERROR: dbus read at 3E841080
-Traceback= 602D4460 602D5508 60211B5C 6020CAB8 602D6CDC 6020CBCC 60211B5C
-Traceback= 602A3B58 602A567C 60261AD4 6027EECC
00:09:25: %RSP-3-ERROR: dbus read at 3E841080
-Traceback= 602D4464 602D5508 60211B5C 6020CAB8 602D6CDC 6020CBCC 60211B5C
-Traceback= 602A3B58 602A567C 60261AD4 6027EECC
00:09:25: %RSP-3-ERROR: dbus read at 3E841084
-Traceback= 602D4468 602D5508 60211B5C 6020CAB8 602D6CDC 6020CBCC 60211B5C
-Traceback= 602A3B58number: 19448653 Part number: 73-2167-06
Test history: 0x00 RMA number: 00-00-00
Flags: cisco 7000 board; 7500 compatible

EEPROM contents (hex):
0x20: 01 1E 02 03 01 28 C3 4D 49 08 77 06 00 00 00 00
0x30: 50 00 00 01 00 00 00 00 00 00 00 00 00 00 00 00

Slot database information:
Flags: 0x4 Insertion time: 0x1720 (00:09:20 ago)

VIP Controller Memory Size: Unknown

--Boot log begin--

Cisco Internetwork Operating System Software 
IOS (tm) VIP Software (SVIP-DW-M), Versi 602A567C 60261AD4 6027EECC
00:09:25: %RSP-3-ERROR: dbus read at 3E841084
-Traceback= 602D446C 602D5508 60211B5C 6020CAB8 602D6CDC 6020CBCC 60211B5C
-Traceback= 602A3B58 602A567C 60261AD4 6027EECCon 12.0(9.5)S, EARLY DEPLOYMENT MAINTENANCE INTERIM SOFTWARE
Copyright (c) 1986-2000 by cisco Systems, Inc.
Compiled Fri 03-Mar-00 18:40 by htseng
Image text-base: 0x600108F0, data-base: 0x602C0000


--Boot log end--

Slot 7:
EEPROM format version 1
Route/Switch Processor 4, HW rev 1.01, board revision D0
Serial number: 11124459 Part number: 73-1689-03
Test history: 0x00 RMA number: 00-00-00
Flags: cisco 7000 board; 7500 compatible

EEPROM contents (hex):
0x20: 01 1A 01 01 00 A9 BE EB 49 06 99 03 00 00 00 00
0x30: 68 20 31 01 00 00 00 00 00 00 00 00 00 00 00 00
Slot 9:
Physical slot 15, ~physical slot 0xF, logical slot 15, CBus 3
Microcode Status 0x0
Master Enable, LED, WCS DBUS Cmd Enable, WCS Loading, WCS Loaded
Board is 
EEPROM format version 255
unknown (0xFF), HW rev 127.255, board revision UNKNOWN
Serial number: 4294967295 Part number: 255-65535-255
Test history: 0xFF RMA number: 255-255-255
Flags: unknown flags 0x7F

EEPROM contents (hex):
0x20: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
0x30: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 

Slot database information:
Flags: 0x2 Insertion time: unknown
Slot 31 (virtual):
EEPROM format version 1
Chassis Interface, HW rev 1.01, board revision C0
Serial number: 14168650 Part number: 73-1306-02
Test history: 0x00 RMA number: 00-00-00
Flags: cisco 7000 board

EEPROM contents (hex):
0x20: 01 10 01 01 00 D8 32 4A 49 05 1A 02 00 00 00 00
0x30: 60 00 00 00 FF 00 00 00 00 00 00 00 00 00 00 00

We have found that in some instances of this problem the correct physical location was reported in the show commands by the VIP. As stated above, please refer to the dates listed to find out if you have this issue with one of your VIPs.

Workaround/Solution

Workaround

The workaround for this problem is to do an OIR (online insertion and removal), otherwise known as a hot swap, on the VIP card. This will offset the timing variation that occur on power up.

Solution

  • VIP2-40-Please use the standard return materials authorization (RMA) process to receive a new card.

  • VIP2-50-Please use the standard return materials authorization (RMA) process to receive a new card.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

Receive Email Notification For New Field Notices

Product Alert Tool - Set up a profile to receive email updates about reliability, safety, network security, and end-of-sale issues for the Cisco products you specify.