When Cisco Agent Desktop (CAD) is installed in the Cisco IP Contact Center (IPCC) Express environment, the This installation is not fully configured. See product documentation for properly configuring your system error message appears. This document provides information on how to troubleshoot the error.
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The information in this document is based on these software and hardware versions:
The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.
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When a user tries to install Cisco Agent Desktop in the Cisco IP Contact Center (IPCC) Express, the This installation is not fully configured. See product documentation for properly configuring your system error message appears.
CAD services must be installed on machines that run an English language operating system. Therefore, before you proceed with the solution, ensure the same by performing these steps:
Go to the registry on the CAD server via HKEY_Local_Machine\Software\Spanlink\CAD\Site Setup.
Check the CALLCENTERLANG, which will show a number. The number 1033 denotes English.
Also, check DEPLOYTYPE to see which CUCM IP address it points to.
Complete these steps to finish the installation:
Open a command window on the CAD server and navigate to the C:\Program Files\Cisco\Desktop folder.
Enter these commands, pressing Enter after each line:
- .\bin\transform.bat 1033
- cd bin
- piupdate CCM <IP Address of Node 1>< IP Address of Node 2> !--- (if applicable)
For example: piupdate CCM xx.xx.xx.xx xx.xx.xx.xx
Navigate to the C:\Program Files\wfavvid\tomcat_appadmin\webapps\TUP\CAD folder and verify that these MSI files are in the folder:
Cisco Desktop Administrator.msi
Cisco Agent Desktop.msi
Cisco Supervisor Desktop.msi
After performing these steps, you can proceed with the installation.
This pop-up error is received: Unable to download file. Could not open request. This occurs when launching CAD. You can select OK and the error goes away, and CAD will load. However, the automatic updates are not functioning.
The issue is with the proxy server. When you disable the proxy it works fine. These are the two workaround for this issue: