This document is one in a series to assist in the setup,
troubleshooting, and maintenance of Cisco Small Business products.
Why is my SPA962 phone rebooting randomly?
A. There are few steps you can try in order to isolate problems regarding
random reboots on your SPA962 phones:
Replace the switch
If possible, you may try replacing the switch where the SPA9XX phones
are connected. You may also want to check the physical connections of your
SPA9XX to it by inspecting the cables and LED light.
You may temporarily disable provisioning on your SPA9XX to check if
that is causing the reboot.
Check your SPA962 IP Address. You can obtain the IP address through
the LCD screen on the IP phone. Press the Setup Button, then
press 9. The LCD screen displays the current IP
Launch your browser, type
http://IP_Address_of_your_SPA962 in the address field, and
then click Enter.
You are now ready to configure the SPA962. If the web interface is
asking for a username and password, this means that the unit was locked by your
Provider. Please contact your respective VoIP Provider for
Go to Admin Login > Advanced,
click the Provisioning tab, and then set Provision Enable to
Click Submit All
Debug your SPA and configure Syslog
The SPA9XX sends out debug information via syslog to a syslog server.
It is recommended to capture SIP packets on your SPA9XX in order to determine
the reason for the reboot. By default, it uses port 514.
Access your SPA9XX web user interface. Perform the instruction
Go to Admin, then Advanced. Click
on the System tab, set Debug Server to the IP address of your
syslog server (i.e. x.y.z.w:PORT). This IP address must be reachable from the
SPA device. Set the Debug Level to 3. Click Submit All
In order to capture SIP signaling messages, under the line tab, set
SIP Debug Option to full. File output will be
"syslog.514.log". Click Submit All
Note: Make sure that your PC's firewall will not block port 514.