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Cisco Small Business IP Phones

How to Transfer Calls with SPA9xx Phones

Document ID: 109148

Updated: Jul 06, 2009

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Introduction

This article is one in a series to assist in the setup, troubleshooting, and maintenance of Cisco Small Business products (formerly Linksys Business Series).

Refer to Cisco Technical Tips Conventions for more information on document conventions.

Q. How do you transfer calls with SPA9xx phones?

A. There are two ways to transfer calls from SPA9xx phones to another phone or extension: attended call transfer or blind call transfer.

Attended Call Transfer

An attended call transfer allows a user to transfer a call to a third party after a discussion with the third party. Perform an attended call transfer:

  1. Within an active call, press the *xfer soft key to place the current call on hold.
  2. Press an idle Line key.
  3. Dial the transfer target number on the newly activated line.
  4. When the target is answered, speak to the target, and then press the*xfer soft key again to complete the transfer.

Blind Transfer

A blind call transfer allows a user to transfer a call to a third party, without the need to speak to the third party. Perform a blind call transfer:

  1. Within an active call, press the *xfer soft key to place the current call on hold.
  2. Press an idle Line key.
  3. Dial the transfer target number on the newly activated line.
  4. While the target rings, press the*xfer soft key again to complete the transfer without the need to speak to the target.

Deal with Multiple Calls

While one or more call appearances are on hold, perform these steps:

  1. Initiate a call on an idle Line key.
  2. While the call either rings or is connected, press the *xferLx line key. If only one other call is on hold, the active call is connected to the call on hold. Otherwise, the user is prompted to choose the Line key to which to transfer the call.

    Note:  * Do not use the bxfer mechanism unless all lines are busy.

Related Information

Updated: Jul 06, 2009
Document ID: 109148